Vice President of Product, Enterprise

• Oct 2023 - Present

We help modern product leaders advance their careers in Product Management and partner with Fortune 500 companies to upskill their product teams. Product School is the global leader in Product Management training with a community of over one million product professionals. Our certificates are the most industry-recognized credentials by employers and hiring managers.

Senior Product Management Instructor

• 2019 - Oct 2023

• Lead instruction for 8-week long immersive product management boot camps and five-day corporate training sessions. • Instruct and motivate students in product strategy development, quantitative and qualitative insight analysis, requirements and user stories, and agile/scrum methodologies. • Sessions also include lessons on UX design for mobile and web, prototyping, digital marketing and multivariate testing.

Director of Product Management, Roku Pay International

• Nov 2019 - Mar 2023

• Spearheaded product management efforts for Roku Pay internationally, contributing to the larger team's efforts beyond the scope of the role by developing a strategic framework to identify and leverage key success drivers of Roku Pay adoption on the platform. • Established strong partnerships with prominent local media companies like Globoplay and Claro and facilitated the launch of Disney+ in Brazil, enhancing platform offerings in the region. • Led impactful product improvements across… Show more • Spearheaded product management efforts for Roku Pay internationally, contributing to the larger team's efforts beyond the scope of the role by developing a strategic framework to identify and leverage key success drivers of Roku Pay adoption on the platform. • Established strong partnerships with prominent local media companies like Globoplay and Claro and facilitated the launch of Disney+ in Brazil, enhancing platform offerings in the region. • Led impactful product improvements across five key strategic markets to drive triple and quadruple-digit year over year growth. • Conceptualized, tested, and launched significant improvements to Roku’s subscription management experience, offering new alternatives which lowered active cancellation rates by 15%. Show less • Spearheaded product management efforts for Roku Pay internationally, contributing to the larger team's efforts beyond the scope of the role by developing a strategic framework to identify and leverage key success drivers of Roku Pay adoption on the platform. • Established strong partnerships with prominent local media companies like Globoplay and Claro and facilitated the launch of Disney+ in Brazil, enhancing platform offerings in the region. • Led impactful product improvements across… Show more • Spearheaded product management efforts for Roku Pay internationally, contributing to the larger team's efforts beyond the scope of the role by developing a strategic framework to identify and leverage key success drivers of Roku Pay adoption on the platform. • Established strong partnerships with prominent local media companies like Globoplay and Claro and facilitated the launch of Disney+ in Brazil, enhancing platform offerings in the region. • Led impactful product improvements across five key strategic markets to drive triple and quadruple-digit year over year growth. • Conceptualized, tested, and launched significant improvements to Roku’s subscription management experience, offering new alternatives which lowered active cancellation rates by 15%. Show less

Director of Product Management

• Sep 2015 - Apr 2019

• Conceptualized and delivered a re-engineered account experience across a portfolio of 200M active customers spanning 204 countries with numerous legal and regulatory jurisdictions. • Championed the re-write of a wholesale platform product suite enhancing average feature delivery speed from up to 12 months to 8 weeks. • Implemented experience optimization framework utilizing multi-layered analysis that reduced customer contacts by 3% while increasing customer satisfaction by… Show more • Conceptualized and delivered a re-engineered account experience across a portfolio of 200M active customers spanning 204 countries with numerous legal and regulatory jurisdictions. • Championed the re-write of a wholesale platform product suite enhancing average feature delivery speed from up to 12 months to 8 weeks. • Implemented experience optimization framework utilizing multi-layered analysis that reduced customer contacts by 3% while increasing customer satisfaction by 40%+. Drawing from my extensive experience and expertise to manage performance and delivery of customer-facing product initiatives across a large portfolio of consumer accounts encompassing 200M active users spanning 204 countries. Provide leadership and guidance to a dynamic team of Product Managers focused on enhancing customer utilization and interaction with the PayPal platform. Develop and execute key strategies to drive growth and customer engagement.

Principal Product Manager

• Aug 2010 - Aug 2015

• Established and expanded the PayPal's P2P product into global markets resulting in the generation of $500M+ in annual revenue. • Stimulated an average annual growth rate of 50%+. I was promoted to lead the development and implementation of strategies designed to drive growth across PayPal’s Personal Payments (P2P) product ensuring alignment of performance with organizational objectives. Provided strategic leadership and guidance as a Subject Matter Expert (SME) in product roadmap,… Show more • Established and expanded the PayPal's P2P product into global markets resulting in the generation of $500M+ in annual revenue. • Stimulated an average annual growth rate of 50%+. I was promoted to lead the development and implementation of strategies designed to drive growth across PayPal’s Personal Payments (P2P) product ensuring alignment of performance with organizational objectives. Provided strategic leadership and guidance as a Subject Matter Expert (SME) in product roadmap, innovation, analytics, performance, and competitive intelligence.

Senior Product Manager

• Jan 2006 - Nov 2010

• Spearheaded the establishment of PayPal's P2P payments product resulting in triple-digit Y-o-Y growth for the products for three consecutive years as demonstrated in a 200+% lift in the first year and 100+% in the following two years. • Championed the development of a product-based pricing model overcoming entrenched account-based model limiting the comprehension and adoption of the organization’s full product suite I was entrusted to oversee the delivery of tactical product… Show more • Spearheaded the establishment of PayPal's P2P payments product resulting in triple-digit Y-o-Y growth for the products for three consecutive years as demonstrated in a 200+% lift in the first year and 100+% in the following two years. • Championed the development of a product-based pricing model overcoming entrenched account-based model limiting the comprehension and adoption of the organization’s full product suite I was entrusted to oversee the delivery of tactical product solutions leading PayPal’s P2P Payments strategy development. Analyzed customer experiences and to identify needs. Developed and deployed product experiences and features to enhance the customer experience. Designed and administered multivariate testing plans to measure customer responses on new products. Conducted in-market analyses across North America, Asia, and Europe to identify and document customer pain points utilizing various discovery techniques to communicate multi-year product strategy.

Product Manager

• Aug 2004 - Dec 2005

Product Integration Manager

• Jul 2003 - Aug 2004

Product Integration Specialist

• Jan 2001 - Jun 2003

Financial Operations Analyst

• Jun 2000 - Jan 2001

Community Service Specialist

• Apr 2000 - Jun 2000