Project Manager - EMEA

• Apr 2022 - Present

VergeSense is a Workplace Analytics Platform trusted by enterprises across the globe. The AI-driven platform includes intelligent optical sensors that collect real-time data, dashboards, and insights that drive workplace strategy, and integrates with the leading workplace technologies. As the most complete solution for workplace analytics utilizing both wired and wireless sensors, businesses use VergeSense to transform their static office into a dynamic workplace that matches today's employee needs and expectations. • Logos worked with include JLL, HSBC, Intel, UBS, ING Bank, Lego, CBRE, BT, T. Rowe Price, Devon County Council, ABB Ltd, Skyscanner, Nike, Clifford Chance, NatWest • Partners worked with include: JLL, Spacewell, FM Systems and Infogrid • Installations include sites such as: HSBC Tower, Canary Wharf, Salesforce Tower, Sydney and ICD Brookfield Place, Dubai • Q1 2023: 167% to target • Q2 2023: 112% to target • Currently responsible for leading strategic projects with Fortune 500 companies • Managing multiple projects concurrently with an ACV of $1m and a TCV of $2.6m • Led projects remotely in the UK, Ireland, USA, Spain, The Netherlands, Switzerland, Denmark, Belgium, Australia, China, India, Taiwan, Hong Kong, and Japan • Working alongside internal stakeholders such as RVP Sales, Customer Success Managers, Sales Operations, Implementation Specialists, Logistics and Hardware • Manage strategic, highly complex business consulting engagements involving: partners, customers, and 3rd party stakeholders Show less

Senior Project Manager

• Apr 2021 - Mar 2022

OpenSensors are a SaaS company involved with workplace occupancy sensors. We enable decision-makers to make smart decisions about their real estate such as: cutting costs, planning capacity, and managing competing demands. OpenSensors install sensors that track workplace utilisation in real-time, analyse the data and advise on next steps.• Logos worked with included HSBC, Tesla, MassMutual, Blue Cross Blue Shield, ISG, Segro, FCA, ICON Plc, Arrow Electronics, Ellucian, FTI Consulting, Uber, Adidas, Prudential• Creating RACI charts, stakeholder analysis/power grid and project retrospectives• Responsible for leading weekly project updates to the client and internally• Answering technical questions and providing technical drawings to clients in relation to new building constructs, mounting and installation• Participating in the implementation, maintenance and support of the solution• Responsible for managing projects remotely and concurrently in APAC countries such as Japan and South Korea• Carrying out retrospectives in order to understand what went well, what could have been better, what should have been better and steps to be actioned• Liaising with Operations and Supply Chain to understand tariff/HS codes when shipping to countries such as: Brazil, Japan and South Korea• Working with a Solutions Architect to configure hardware to be installed in new regions around the world Show less

Project Manager

• Apr 2019 - Mar 2021

• Communicated with, coached, and co-ordinated project employees• Consistently meeting deadlines with the team and achieving recognition from the client• Working cross-collaboratively with the client, as well as internally with sales, product and operations• Creating risk registers to mitigate risk and creating response plans• Experience with co-ordinating projects with global enterprises, with experience with customer's based in: Ireland, Germany, The Netherlands, UK and USA• Configuring the dashboard according to customer's needs: tagging, custom fields etc• Planning and scoping of projects• Attending sales meetings with the VP of Sales to offer onboarding or technical support• Liaising with sensor suppliers in international regions eg. APAC• Carrying out site surveys and assessments on the field• Experience in co-ordinating the physical delivery of sensors across different regions• Responsible for testing hardware pre-deployment/installation Show less

Customer Success/Support Lead

• Apr 2019 - Feb 2021

• Responsible for ensuring that issues are resolved in a timely manner• Creating bespoke client reports and data analysis to easily understand and interpret Utilisation data• Creating quarterly CSAT/NPS surveys to better understand current customer happiness• Developing and creating monthly newsletters to further engage clients• Responsible for the onboarding (face to face and via video conferencing) with key external stakeholders such as Project Managers/Head of/C-level • Experience in writing executive summary's to high level stakeholders• Using Google Analytics to understand product adoption• Responsible for the migration from Zendesk Support to Hubspot Service Professional Show less

Customer Support Engineer

• Oct 2018 - Mar 2019

Genius

• May 2017 - Sep 2018

1st Line Support (Customer Facing) • Resolving over 1,500 issues • In the 3rd quarter of 2018, achieved a Team Member Score of 92, higher than the EMEA average 1st Line Support (Customer Facing) • Resolving over 1,500 issues • In the 3rd quarter of 2018, achieved a Team Member Score of 92, higher than the EMEA average

Technical Sales Consultant

• May 2014 - Apr 2017

• Cold prospecting potential and existing customers • Partnering with sales to answer technical questions from customers • Providing demonstrations to potential customers • Responsible for creating a weekly competitor analysis for the London and South East region • Cold prospecting potential and existing customers • Partnering with sales to answer technical questions from customers • Providing demonstrations to potential customers • Responsible for creating a weekly competitor analysis for the London and South East region

Deputy Manager

• Apr 2013 - Mar 2014

• Achieving 6/6 KPI's within my 1st month of promotion, the 1st time the store had achieved this in 12 months • Generating £1 million gross profit within 8 months of being promoted

Sales Consultant

• Oct 2011 - Mar 2013

• Generating business and networking by pro-actively creating business cards• Assessing customers wants/needs and qualifying them

Passenger Service Agent

• Jul 2009 - Jul 2010

• Leading the team during the disruption caused by the Icelandic ash cloud • Leading the team during the disruption caused by the Icelandic ash cloud