GRC Analyst

• May 2023 - Present

Information Technology Analyst III

• Aug 2022 - May 2023

Manage IT budget for new hardware and peripheral devices Support FN business processes by maintaining/upgrading technical systems and equipment pertaining to manufacturing and shipping products Track and troubleshoot customer support requests through ticketing system Build and deploy images through Endpoint Management System Research and meet with vendors to build new solutions to improve business processes Manage IT budget for new hardware and peripheral devices Support FN business processes by maintaining/upgrading technical systems and equipment pertaining to manufacturing and shipping products Track and troubleshoot customer support requests through ticketing system Build and deploy images through Endpoint Management System Research and meet with vendors to build new solutions to improve business processes

Information Technology Administrator

• Jul 2019 - Aug 2022

Effectively troubleshoot, diagnose, and repair a variety of computer problems per customer tickets. Identify network vulnerabilities and lessen any potential threats. Installation of Malwarebytes anti-malware, and virus removal. Help customer with data storage and retrieval solution in the cloud. Upgrade, install and configure new hardware/software to meet Sentinel 6 objectives. Manage user accounts through Active Directory in Microsoft 365. Effectively troubleshoot, diagnose, and repair a variety of computer problems per customer tickets. Identify network vulnerabilities and lessen any potential threats. Installation of Malwarebytes anti-malware, and virus removal. Help customer with data storage and retrieval solution in the cloud. Upgrade, install and configure new hardware/software to meet Sentinel 6 objectives. Manage user accounts through Active Directory in Microsoft 365.

Application Developer

• May 2013 - Jul 2019

• Daily reviewed logs on application servers to determine causes of system errors and ensure application processes were running correctly. • Managed IBM CM8 and CMOD data repositories and facilitated loading of customer and business documents into those repositories through IBM Content Collector and custom applications and processes. • Conferred with customers and provided excellent customer service to end users/subsidiary companies to understand needs and create or change business solutions and applications. • Completed over 2,000 customer tickets and provided 24/7 on-call technical support for BCBS Mainframe Host Jobs, Non-Host Enterprise Content Management Solutions, and Application Servers. • Managed user access to IBM repositories and applications to ensure integrity and confidentiality of PHI and Business-related documents stored at BlueCross. • Created custom tools and utilities using PowerShell for BCBS processes. Show less