Experience

Ascension Capital Group, Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• Group Manager - Operations Supervisor

  • Oct 2010 - Dec 2012

  Arlington Texas I transferred from Encore Capital Group Phoenix Arizona to work at the Texas Bankruptcy division. The company was sold to AIS and I was recently laid off due to a company restructure and redeployment of employees. I am actively seeking work.



Encore Capital Group

• United States
• Financial Services
• 700 & Above Employee

• Group Manager

  • Jan 2003 - Dec 2012

  Phoenix, Arizona Area Managed the day to day operations of 15 to 25 collection agents at various levels of collection delinquency on credit and telecom debt. responsible to interview, coach, train, and develop agents for promotion to further collection levels. worked on various start up teams and projects to include, skip trace/collections team. Travelled to various company sites to assist with teams, hiring new employees, and coverage as needed. Responsible to address all KPI and coach employees to company… Show more Managed the day to day operations of 15 to 25 collection agents at various levels of collection delinquency on credit and telecom debt. responsible to interview, coach, train, and develop agents for promotion to further collection levels. worked on various start up teams and projects to include, skip trace/collections team. Travelled to various company sites to assist with teams, hiring new employees, and coverage as needed. Responsible to address all KPI and coach employees to company policies and procedures. Administer attendance and all corrective action when necessary. Show less