Experience

FreshRealm

• United States
• Food and Beverage Manufacturing
• 100 - 200 Employee

• IT Administrator/Technician

  • Aug 2018 - Apr 2023

  • Performed all IT operations in support of packaging and delivery of ready to eat meals for Publix and Amazon. • Project planning and implementation for all IT projects on site. • Network administrator for Windows Server, Cisco Switches, Aruba WAP, Windows devices, radios, and a variety of network printers to include Zebra, HP, and Brother. • Software administrator for Google Workspace, Microsoft o365, SAP, and VMware servers. • MDM for iPads and proprietary applications used for… Show more • Performed all IT operations in support of packaging and delivery of ready to eat meals for Publix and Amazon. • Project planning and implementation for all IT projects on site. • Network administrator for Windows Server, Cisco Switches, Aruba WAP, Windows devices, radios, and a variety of network printers to include Zebra, HP, and Brother. • Software administrator for Google Workspace, Microsoft o365, SAP, and VMware servers. • MDM for iPads and proprietary applications used for packaging meals. • Performed Asset management for all devices on site. • Remote access and support 24/7 for any issues or concerns. Show less • Performed all IT operations in support of packaging and delivery of ready to eat meals for Publix and Amazon. • Project planning and implementation for all IT projects on site. • Network administrator for Windows Server, Cisco Switches, Aruba WAP, Windows devices, radios, and a variety of network printers to include Zebra, HP, and Brother. • Software administrator for Google Workspace, Microsoft o365, SAP, and VMware servers. • MDM for iPads and proprietary applications used for… Show more • Performed all IT operations in support of packaging and delivery of ready to eat meals for Publix and Amazon. • Project planning and implementation for all IT projects on site. • Network administrator for Windows Server, Cisco Switches, Aruba WAP, Windows devices, radios, and a variety of network printers to include Zebra, HP, and Brother. • Software administrator for Google Workspace, Microsoft o365, SAP, and VMware servers. • MDM for iPads and proprietary applications used for packaging meals. • Performed Asset management for all devices on site. • Remote access and support 24/7 for any issues or concerns. Show less



Emtec Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager

  • Aug 2017 - Jul 2018

  • Successfully led and managed IT projects from initiation to completion, ensuring adherence to project timelines, budget, and quality standards. • Developed and executed comprehensive project plans, including defining project scope, goals, deliverables, and resource allocation. • Facilitated communication and collaboration among project stakeholders, including cross-functional teams, vendors, and clients, to ensure clear understanding of project objectives and milestones. • Monitored… Show more • Successfully led and managed IT projects from initiation to completion, ensuring adherence to project timelines, budget, and quality standards. • Developed and executed comprehensive project plans, including defining project scope, goals, deliverables, and resource allocation. • Facilitated communication and collaboration among project stakeholders, including cross-functional teams, vendors, and clients, to ensure clear understanding of project objectives and milestones. • Monitored project progress, identified deviations from plan, and implemented corrective actions to keep projects on track and achieve desired results. • Led project status meetings, provided regular updates to stakeholders, and prepared comprehensive project documentation, including project charters, schedules, and progress reports. • Employed strong leadership and team management skills to motivate and guide project team members, fostering a collaborative and high-performing project environment. Show less • Successfully led and managed IT projects from initiation to completion, ensuring adherence to project timelines, budget, and quality standards. • Developed and executed comprehensive project plans, including defining project scope, goals, deliverables, and resource allocation. • Facilitated communication and collaboration among project stakeholders, including cross-functional teams, vendors, and clients, to ensure clear understanding of project objectives and milestones. • Monitored… Show more • Successfully led and managed IT projects from initiation to completion, ensuring adherence to project timelines, budget, and quality standards. • Developed and executed comprehensive project plans, including defining project scope, goals, deliverables, and resource allocation. • Facilitated communication and collaboration among project stakeholders, including cross-functional teams, vendors, and clients, to ensure clear understanding of project objectives and milestones. • Monitored project progress, identified deviations from plan, and implemented corrective actions to keep projects on track and achieve desired results. • Led project status meetings, provided regular updates to stakeholders, and prepared comprehensive project documentation, including project charters, schedules, and progress reports. • Employed strong leadership and team management skills to motivate and guide project team members, fostering a collaborative and high-performing project environment. Show less



Antisyn

• Jacksonville, FL

• Remote IT Services Coordinator

  • Oct 2015 - Jul 2017

  • Coordinate and prioritize IT service requests, ensuring timely resolution and effective communication between end-users and technical support teams. • Maintain accurate documentation of service requests, incidents, and resolutions, utilizing ticketing systems to track and monitor progress. • Collaborate with cross-functional teams to ensure smooth service delivery, including managing service level agreements (SLAs) and escalating critical incidents as necessary. • Proactively… Show more • Coordinate and prioritize IT service requests, ensuring timely resolution and effective communication between end-users and technical support teams. • Maintain accurate documentation of service requests, incidents, and resolutions, utilizing ticketing systems to track and monitor progress. • Collaborate with cross-functional teams to ensure smooth service delivery, including managing service level agreements (SLAs) and escalating critical incidents as necessary. • Proactively identify opportunities for process improvement, recommending and implementing changes to enhance service efficiency and customer satisfaction. • Provide exceptional customer service, addressing inquiries and concerns, and ensuring a positive experience for end-users throughout the service delivery process. Show less • Coordinate and prioritize IT service requests, ensuring timely resolution and effective communication between end-users and technical support teams. • Maintain accurate documentation of service requests, incidents, and resolutions, utilizing ticketing systems to track and monitor progress. • Collaborate with cross-functional teams to ensure smooth service delivery, including managing service level agreements (SLAs) and escalating critical incidents as necessary. • Proactively… Show more • Coordinate and prioritize IT service requests, ensuring timely resolution and effective communication between end-users and technical support teams. • Maintain accurate documentation of service requests, incidents, and resolutions, utilizing ticketing systems to track and monitor progress. • Collaborate with cross-functional teams to ensure smooth service delivery, including managing service level agreements (SLAs) and escalating critical incidents as necessary. • Proactively identify opportunities for process improvement, recommending and implementing changes to enhance service efficiency and customer satisfaction. • Provide exceptional customer service, addressing inquiries and concerns, and ensuring a positive experience for end-users throughout the service delivery process. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Specialist

  • Feb 2010 - Aug 2015

  • Demonstrated expertise in Apple products and technologies, providing exceptional technical support and assistance to customers, ensuring their satisfaction and loyalty. • Proficient in troubleshooting Apple devices, including Macs, iPhones, iPads, and Apple Watch, identifying and resolving software and hardware issues efficiently. • Extensive knowledge of Apple ecosystem and services, such as iCloud, iTunes, and the App Store, assisting customers with setup, configuration, and… Show more • Demonstrated expertise in Apple products and technologies, providing exceptional technical support and assistance to customers, ensuring their satisfaction and loyalty. • Proficient in troubleshooting Apple devices, including Macs, iPhones, iPads, and Apple Watch, identifying and resolving software and hardware issues efficiently. • Extensive knowledge of Apple ecosystem and services, such as iCloud, iTunes, and the App Store, assisting customers with setup, configuration, and synchronization across devices. • Skilled in delivering personalized training and demonstrations to customers, educating them on the features and functionalities of Apple products and guiding them in maximizing their usage. • Collaborated effectively with Apple Store teams, sales associates, and service technicians to deliver a seamless and positive customer experience, achieving high customer satisfaction ratings and exceeding sales targets. Show less • Demonstrated expertise in Apple products and technologies, providing exceptional technical support and assistance to customers, ensuring their satisfaction and loyalty. • Proficient in troubleshooting Apple devices, including Macs, iPhones, iPads, and Apple Watch, identifying and resolving software and hardware issues efficiently. • Extensive knowledge of Apple ecosystem and services, such as iCloud, iTunes, and the App Store, assisting customers with setup, configuration, and… Show more • Demonstrated expertise in Apple products and technologies, providing exceptional technical support and assistance to customers, ensuring their satisfaction and loyalty. • Proficient in troubleshooting Apple devices, including Macs, iPhones, iPads, and Apple Watch, identifying and resolving software and hardware issues efficiently. • Extensive knowledge of Apple ecosystem and services, such as iCloud, iTunes, and the App Store, assisting customers with setup, configuration, and synchronization across devices. • Skilled in delivering personalized training and demonstrations to customers, educating them on the features and functionalities of Apple products and guiding them in maximizing their usage. • Collaborated effectively with Apple Store teams, sales associates, and service technicians to deliver a seamless and positive customer experience, achieving high customer satisfaction ratings and exceeding sales targets. Show less



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Intelligence Chief

  • Dec 2008 - Jan 2010

  • Provided strategic guidance and leadership in the development and implementation of intelligence strategies, ensuring alignment with organizational objectives and effective support to decision-makers. • Oversaw intelligence operations, including the coordination and management of intelligence resources, personnel, and assets to support mission success. • Conducted comprehensive analysis of intelligence data, assesses risks and threats, and delivered timely and accurate intelligence… Show more • Provided strategic guidance and leadership in the development and implementation of intelligence strategies, ensuring alignment with organizational objectives and effective support to decision-makers. • Oversaw intelligence operations, including the coordination and management of intelligence resources, personnel, and assets to support mission success. • Conducted comprehensive analysis of intelligence data, assesses risks and threats, and delivered timely and accurate intelligence products to inform operational planning and decision-making processes. Show less • Provided strategic guidance and leadership in the development and implementation of intelligence strategies, ensuring alignment with organizational objectives and effective support to decision-makers. • Oversaw intelligence operations, including the coordination and management of intelligence resources, personnel, and assets to support mission success. • Conducted comprehensive analysis of intelligence data, assesses risks and threats, and delivered timely and accurate intelligence… Show more • Provided strategic guidance and leadership in the development and implementation of intelligence strategies, ensuring alignment with organizational objectives and effective support to decision-makers. • Oversaw intelligence operations, including the coordination and management of intelligence resources, personnel, and assets to support mission success. • Conducted comprehensive analysis of intelligence data, assesses risks and threats, and delivered timely and accurate intelligence products to inform operational planning and decision-making processes. Show less



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• CBRN Defense Specialist

  • Dec 2002 - Dec 2006

  • Developed and implemented strategies, procedures, and training programs to ensure effective defense against nuclear, biological, and chemical (NBC) threats, safeguarding personnel and critical assets. • Conducted thorough assessments of potential NBC hazards, analyzed risks, and coordinated response measures, including the implementation of protective measures and decontamination procedures. • Provided specialized training to personnel on NBC defense protocols, equipment usage, and… Show more • Developed and implemented strategies, procedures, and training programs to ensure effective defense against nuclear, biological, and chemical (NBC) threats, safeguarding personnel and critical assets. • Conducted thorough assessments of potential NBC hazards, analyzed risks, and coordinated response measures, including the implementation of protective measures and decontamination procedures. • Provided specialized training to personnel on NBC defense protocols, equipment usage, and response procedures, enhancing their preparedness and ensuring adherence to safety protocols in NBC threat environments. Show less • Developed and implemented strategies, procedures, and training programs to ensure effective defense against nuclear, biological, and chemical (NBC) threats, safeguarding personnel and critical assets. • Conducted thorough assessments of potential NBC hazards, analyzed risks, and coordinated response measures, including the implementation of protective measures and decontamination procedures. • Provided specialized training to personnel on NBC defense protocols, equipment usage, and… Show more • Developed and implemented strategies, procedures, and training programs to ensure effective defense against nuclear, biological, and chemical (NBC) threats, safeguarding personnel and critical assets. • Conducted thorough assessments of potential NBC hazards, analyzed risks, and coordinated response measures, including the implementation of protective measures and decontamination procedures. • Provided specialized training to personnel on NBC defense protocols, equipment usage, and response procedures, enhancing their preparedness and ensuring adherence to safety protocols in NBC threat environments. Show less