Charles Baugh

Sr. Branch Operations Manager at COMMUNICATIONS TEST DESIGN,INC.
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English Native or bilingual proficiency
Skills

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Credentials

  • Lean Six Sigma Green Belt (ICGB)
    San Bernardino Community College District
    May, 2022
    - Oct, 2024

Experience

  • COMMUNICATIONS TEST DESIGN,INC.
    • United States
    • 1 - 100 Employee
    • Sr. Branch Operations Manager
      • Nov 2021 - Present

      • Manage the execution of succession planning, training, coaching, and mentorship for three hundred hourly employees, and three managers to achieve the Distribution Center’s KPIs and PNL goals month over month. • Provide leadership and strategic planning for Reverse Logistics and Forward Logistics Set Top Box and Mobility operations. Execute engineering, repair, and logistics solutions for Direct TV and AT@T customers through continuous improvement and Six Sigma activities. • Collaborate with UPS and FedEx Carriers to ensure the branch achieves the customer’s expectations of a 100% on time delivery daily. • Reduced scrap by increasing RTY 23% over all Set Top Box Models by implementing RF Shielding on all 23 ETT chambers. Green Belt Project yielded an annual cost savings of $140,150 dollars. • Conduct daily PNL review ensuring the branch achieves a 30% GM and 4.6% NIAT. • Improve first-pass quality by creating and executing CAPAs and 8Ds based on customers' complaints. CAPA and 8D corrective actions are present to customers on a weekly basis. • Oversee CTDI’s management systems ensuring the branch is ISO 14001 and 45001 compliant. • Developed 2023 DTV 26-million-dollar budget; 100k branch overhead cost reduction from 2022. • Implement mitigation plans to improve safety near misses, safety incidents, and recordable keeping the branch under the ORI industry standard of 2.5%. • Oversee OLP, WMS, Oracle, SAP, and Prism systems keeping accruals under 200,000 dollars a month over month.

  • Dairy Farmers of America
    • United States
    • Dairy Product Manufacturing
    • 700 & Above Employee
    • Sr. Operations Manager
      • Sep 2016 - Nov 2021

      • Responsible for the development and execution of activities for 137 hourly employees, eight Supervisors, and one manager to deliver the Corporate and Plant goals in relation to the production of Safe, Quality Cases of Frappuccino Beverages at the lowest possible cost. • Oversee $21M budget; significantly reduced variable cost through effective OT management • Significantly improved Packaging and Ingredients yield. The facility historically averaged 43%; well below the goal of 70% of maximum opportunity. Within six months of assuming the Operations Manager role, P & I yield averaged 65% month over month • Improved Total Efficiency by 5%. Prior to my arrival, the plant consistently performed below the goal of 60%, averaging 52% for seven consecutive months. Within three months of assuming the Operations Manager role, Total Efficiency averaged 58% month over month. • Implemented 5S throughout the facility which contributed to minimizing waste. • Achieved the highest Safe Quality Foods (SQF) audit score of 98 in the plant’s history. • Plant is currently at 402 days without a lost time due to an accident. • Vast knowledge of GMP, FDA, USDA, and HACCP standards and policies.

  • Federal-Mogul Powertrain
    • United States
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Area Operations Supervisor
      • Nov 2011 - Jun 2016

      Performed in-depth analysis of the quality management system, manufacturing process, and products by conducting layered process audits on a monthly basis. Identified the need to improve staff skills and conducted on-the-job training sessions to enhance performance. Assigned employees to machines based on skills. Reviewed employees’ timecards through Kronos for payroll accuracy. Coach and trained new employees utilizing the 30, 60, 90 train the trainer program. Set goals for the team and individual goals for employees to maximize their potential. Monitor employee’s performance providing coaching to underperformers. Top Contributions:  Tracked inventory and monitored database through savannah that slashed scrap by 10%.  Played a key role in the implementation of the assembly audit line with a keen focus on inspecting customer products before shipping.  Deployed SMED, single minute change of die on the GBW ball welders.  Created the holds cage to isolate nonconformance products.

  • West Liberty Foods
    • Mount Pleasant Iowa
    • Team lead
      • Jun 2009 - Oct 2011

      Utilized leadership attributes to supervise four employees in the slicing room for seamless operations. Carried out numerous routine tasks, such as conducting hourly quality/metal detection checks on products, overseeing equipment teardown process at day end, and performing weekly planned maintenance (PM) on equipment to ensure efficient working. Top Contribution:  Ran 10K cases in eight hours shift. Utilized leadership attributes to supervise four employees in the slicing room for seamless operations. Carried out numerous routine tasks, such as conducting hourly quality/metal detection checks on products, overseeing equipment teardown process at day end, and performing weekly planned maintenance (PM) on equipment to ensure efficient working. Top Contribution:  Ran 10K cases in eight hours shift.

  • Securitas Security Services USA, Inc.
    • United States
    • Security and Investigations
    • 700 & Above Employee
    • Site Supervisor
      • May 2007 - Mar 2009

      Assigned destinations to security guards with a keen focus on enhancing overall security Performed hourly checks on customer property and implemented company rules on clothing. Responded to alarms dispatched by the company’s dispatchers. Wrote daily reports after every shift and present them to the lead manager. Coordinate with other Site Supervisors to respond to customers' property in a timely manner. Top Contribution:  Performed spot checks on security officers stationed at customer property.

Education

  • Greenville University
    Bachelor's degree, Communication and Media Studies
    2002 - 2006
  • Greenville University
    Bachelor's degree, Mass Communication/Media Studies
    2002 - 2006

Community

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