Experience

Revolutions

• United Kingdom
• Motor Vehicle Manufacturing

• Owner

  • Nov 1995 - Present

  A consultancy specializing in training, electronic document management and publishing, project management, and general business consulting. Works with clients and vendors to redefine processes to take advantage of automated tools in order to reduce cycle times and costs. Projects include the control and publishing of documents to paper, CD-ROM, and the World-Wide Web using multiple electronic standards; training delivery; and creation of training, documentation, and support departments. Tasks… Show more A consultancy specializing in training, electronic document management and publishing, project management, and general business consulting. Works with clients and vendors to redefine processes to take advantage of automated tools in order to reduce cycle times and costs. Projects include the control and publishing of documents to paper, CD-ROM, and the World-Wide Web using multiple electronic standards; training delivery; and creation of training, documentation, and support departments. Tasks include the specification, selection and/or creation of automated tools and systems, creation or review of document standards and processes, and training of managers, staff, and vendors. Show less



Creative Telecommunications, Inc.

• President and Chief Operating Officer

  • Dec 1998 - Apr 2002

  Responsible for the day-to-day business and technical operations of the Internet Service Provider. Customer services included dial-in, DSL, Frame Relay, and wireless (802.11) access including Email & web hosting. Completed migration of administrative and billing system. Managed reduction in staff to level supported by revenue. Upgraded server hardware and software. Expanded wireless network. Applied for and migrated to ARIN-assigned addresses. Implemented BGP routing with multiple upstream… Show more Responsible for the day-to-day business and technical operations of the Internet Service Provider. Customer services included dial-in, DSL, Frame Relay, and wireless (802.11) access including Email & web hosting. Completed migration of administrative and billing system. Managed reduction in staff to level supported by revenue. Upgraded server hardware and software. Expanded wireless network. Applied for and migrated to ARIN-assigned addresses. Implemented BGP routing with multiple upstream providers. Researched two hacker attacks leading to FBI investigation and FBI recommendation for prosecution. Managed AP and AR. Managed customer, staff and vendor relationships. Show less



Cisco Systems

• Senior Director, Knowledge Products

  • Apr 1991 - Oct 1995

  Responsible for all product documentation and customer, sales, and internal technical training. Grew staff from 5 to 110, including 9 managers. Fiscal 1996 budget $21.1 million and 166 staff. Major initiatives included implementation of electronic document control and publishing system, transition of technical documentation to CD-ROM and network delivery via the World-Wide Web, global Training Partners program, documentation and training development methodologies and standards. Cost reduction… Show more Responsible for all product documentation and customer, sales, and internal technical training. Grew staff from 5 to 110, including 9 managers. Fiscal 1996 budget $21.1 million and 166 staff. Major initiatives included implementation of electronic document control and publishing system, transition of technical documentation to CD-ROM and network delivery via the World-Wide Web, global Training Partners program, documentation and training development methodologies and standards. Cost reduction efforts yielded savings of over $1 million per month. Show less



Amdahl Corporation

• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Quality Staff

  • Jul 1990 - Mar 1991

  Part of a corporate team to prepare Amdahl for ISO 9000 certification testing and the 1991 Malcolm Baldridge National Quality Award (MBNQA) competition. Amdahl was a finalist in the MBNQA competition. Participated in the creation of ongoing Quality training and its initial delivery. Worked with several Quality Improvement Teams (QITs) to document, measure, and improve processes. Researched quantitative measurement data and qualitative descriptions and drafted content for Amdahl’s MBNQA… Show more Part of a corporate team to prepare Amdahl for ISO 9000 certification testing and the 1991 Malcolm Baldridge National Quality Award (MBNQA) competition. Amdahl was a finalist in the MBNQA competition. Participated in the creation of ongoing Quality training and its initial delivery. Worked with several Quality Improvement Teams (QITs) to document, measure, and improve processes. Researched quantitative measurement data and qualitative descriptions and drafted content for Amdahl’s MBNQA application.

• Manager, Product Education

  • Apr 1988 - Jul 1990

  Worldwide responsibility for hardware and UNIX® education on Amdahl products for customers and Amdahl personnel. Multiple delivery methods: lecture, lecture/lab, self- study, computer-based training, and video. Budget $4.7 million. Staff of 30, including 4 managers. Changes in education approaches saved over $1 million per year. Responsible for the creation of Amdahl’s development methodology and standards for education and professional services, which required substantial travel and… Show more Worldwide responsibility for hardware and UNIX® education on Amdahl products for customers and Amdahl personnel. Multiple delivery methods: lecture, lecture/lab, self- study, computer-based training, and video. Budget $4.7 million. Staff of 30, including 4 managers. Changes in education approaches saved over $1 million per year. Responsible for the creation of Amdahl’s development methodology and standards for education and professional services, which required substantial travel and coordination of over 100 people. Implemented project management systems and reporting.

• Manager, Office of Customer Service

  • May 1987 - Apr 1988

  With the merging of two divisions to form Customer Services, served as a catalyst for the training and involvement of U.S. field management in the sales and delivery of services. Trained U.S. Field Management to sell services. U.S. Field Business Unit liaison for the sales, bidding, and delivery of education and professional services. Managed the services portion of responses to federal government Requests for Proposals. Staff of 3. Coordinated the Amdahl Training Long Range Plan. Piloted… Show more With the merging of two divisions to form Customer Services, served as a catalyst for the training and involvement of U.S. field management in the sales and delivery of services. Trained U.S. Field Management to sell services. U.S. Field Business Unit liaison for the sales, bidding, and delivery of education and professional services. Managed the services portion of responses to federal government Requests for Proposals. Staff of 3. Coordinated the Amdahl Training Long Range Plan. Piloted telemarketing as a sales tool for the U.S. market.

• Manager, National U.S. Education Center

  • Feb 1986 - Apr 1988

  Managed the largest of Amdahl’s U.S. education centers. $3 million in revenue per year. Staff of 11. Accountable for revenue, expense, and margin. Responsible for education sales and delivery, staff selection, and training. Established direction for curriculum development. Provided business planning functions for entire U.S. education business including sales projections, scheduling, and market analysis, required the creation of necessary tools and reports. Sales responsibility for the western… Show more Managed the largest of Amdahl’s U.S. education centers. $3 million in revenue per year. Staff of 11. Accountable for revenue, expense, and margin. Responsible for education sales and delivery, staff selection, and training. Established direction for curriculum development. Provided business planning functions for entire U.S. education business including sales projections, scheduling, and market analysis, required the creation of necessary tools and reports. Sales responsibility for the western U.S., including education centers in Santa Clara, Los Angeles, and Anaheim.

• Manager, SouthCentral U.S. Education Centers

  • Jan 1984 - Feb 1986

  Based on success in previous position, Amdahl created the Houston Education Center. $1.5 million in revenue per year. Designed and managed the construction of the Houston and Atlanta education centers. Hired and trained original staff of 6. Opened the Atlanta education facility and managed the Los Angeles education facility. Responsible for direct sales and customer satisfaction for the southern half of the U.S.

• Instructor and Technical Services Coordinator

  • Dec 1981 - Jan 1984

  Created the education market in the Southwest Region. A half million dollars revenue per year. Developed and taught courses for Amdahl personnel and customers on the IBM MVS operating system and Account Management/Customer Relations. Sold services and coordinated service deliveries. Trained other Amdahl personnel to deliver education. Negotiated service contracts with customers.

• Systems Engineer (Cross-Trained)

  • Jun 1979 - Dec 1981

  Provided software and hardware support to Amdahl customers. Primary role was software support of IBM’s MVS. Cross-trained for hardware support of Amdahl mainframe computer products (V series). Developed MVS and JES2 operations training for customer and Amdahl personnel.



Louisiana Tech University

• United States
• Higher Education
• 700 & Above Employee

• Programmer and Systems Operator

  • Apr 1977 - Jun 1979

  Designed and coded COBOL programs for university administration. Provided coding and diagnostic assistance to academic staff and students using FORTRAN, PL1, COBOL, SAS, and System 370 Assembler. Provided off-shift and special project operation of the data center.



KASO Radio

• On-Air Radio Personality

  • Oct 1974 - Aug 1977

  Engineered and announced at a commercial radio station. News, weather, sports, local activities, including live sports, retail remotes, and music events. Disk jockey. Handled commercial production activities. Third class FCC broadcast license.