Experience

SUNY Schenectady County Community College

• United States
• Higher Education
• 200 - 300 Employee

• ITServices Security Officer

  • Nov 2019 - Present

  Assist in the assurance of network, server, and end point security thought the use of many tools. I also still perform all of the tasks of my prior positions at the college.

• Senior Computer Technician, Telepony Administrator, Desktop Administrator

  • Jun 2018 - Nov 2019

  Administration, configuration, installation of endpoint security software and protocols. Active Directory Database Administration. Implemented, vetted and currently maintain Cylance Antivirus. Co-administrator of all servers and trained in the use of Varonis for server data integrity and security. Assist with HIPPA and PCI compliance throughout the institution using Varonis and network configurations. Research and identify issues with the network such as, port tracing, cabling, assisting with configuration, and the main point of contact for an outside network vendor. Assist with email administration including spam/phishing filtering and mail flow rules. Configure, install and operate PC hardware, software, and peripheral equipment. Analyze and take corrective actions on PC hardware and software problems. Research and evaluate new products. Define and research the problem in terms of conditions, logical relationships, system constraints, compatibility requirements, basic objectives, related manual processed, space, impact on resources, etc. Design the systems for department use by specifying hardware, software, files, screens, interactive programs, etc. Integrate new systems into the current hardware/software environment. Test current configuration and upgrades/updates to ensure system reliability. Create, test, and upload a new operating system image onto the imaging server and then install it on multiple PCs. Prepare operation manuals for end-users on new software/hardware. Edit user permissions, properties, groups, organizational units, etc. on the Active Directory. Edit, add and deploy, printers using the print server. Research issues with Outlook, create email redirections, remove or add correct license from approved users, give permissions to folders or rooms. Administration, configuration, placement of all types of telephony devices throughout multiple sites. Show less

• Personal Computer Support Specialist

  • Jun 2015 - Jun 2018

  Installation and configuration of new PCs and re-imaging of used ones to fit tasks needed.Perform help desk calls and tasks as needed.Report problems to, and respond to questions from, the help desk via email. Installation of new software on existing devices.Provide support to new and existing staff at multiple SCCC campuses on a large variety of equipment.



Walmart Tire and Lube Expresss

• Glenville, New York, United States

• Department Manager

  • Nov 2004 - Aug 2013

  Troubleshooting all end point devices including but not limited to computer, POS terminals, hand held terminals, printers, VOIP phones, touch screen terminals, garage equipment. Data entry for inventory and ordering purposes. Computer use for checking inventory, checking customer records, and correction of errors. Supervision of multiple departmental associates. Writing annual associate departmental performance reviews and schedules. Customer service in person, online and over the phone. Receiving and working freight. Customer complaint de-escalation in form of discounted services or other types of customer benefits. Operation and responsibility for two POS terminals. CSM options to accept markdowns and discounts for customer service. Disciplinary coaching of hourly associates. Assistance in loss prevention situations. Performed customer service register voids, overrides, and discounts. Assisted in loss prevention and asset protection. Assisted in multiple inventories. Show less



Rapp Collins

• Dallas, Texas, United States

• Inkjet Opperator

  • Oct 2001 - Jul 2004

  Install, configure and operate multiple HP InkJet units while adhering to postal barcode specifics. Operation of Windows98 operating system to control production machinery. Supervision of multiple hourly associates assigned to machine. Work alongside of machine operator and cover feeder to produce magazines and books. First line troubleshooting of multiple components including computer, touch screen terminal, and production machinery. Install, configure and operate multiple HP InkJet units while adhering to postal barcode specifics. Operation of Windows98 operating system to control production machinery. Supervision of multiple hourly associates assigned to machine. Work alongside of machine operator and cover feeder to produce magazines and books. First line troubleshooting of multiple components including computer, touch screen terminal, and production machinery.



Quad

• United States
• Advertising Services
• 700 & Above Employee

• Inkjet Opperator

  • Aug 1997 - Jun 2001

  Install, configure and operate multiple Domino InkJet units while adhering to postal barcode specifics. Operation of Windows NT operating system to control production machinery. Supervision of multiple hourly associates assigned to machine. Work alongside of machine operator and cover feeder to produce magazines and books. First line troubleshooting of multiple components including computer, touch screen terminal, and production machinery. Install, configure and operate multiple Domino InkJet units while adhering to postal barcode specifics. Operation of Windows NT operating system to control production machinery. Supervision of multiple hourly associates assigned to machine. Work alongside of machine operator and cover feeder to produce magazines and books. First line troubleshooting of multiple components including computer, touch screen terminal, and production machinery.



UNITED STATES DEPARTMENT OF THE NAVY

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Ship Serviceman

  • Jun 1992 - Dec 1995

  Manage and operate retail and service activities afloat. Order and receive inventory for the ship store. Maintain and store financial records and accounting systems. Data entry to Log in of inventory coming in and going out and keeping track of orders that have been placed. Manage and operate a ship’s barbershop. Serve as a cash collection and depositing agent. Stock, repair and maintain ship vending and cash collection machines. Manage and operate a ship’s laundry and tailor shops. Stock, repair and maintain ship video gaming machines. Show less