Sr Systems Engineer

• Mar 2014 - Present

Projects are assigned using agile methodology and assigned in Jira. My daily tasks include systems and network infrastructure planning, design, implementation, management, and monitoring. The operating systems used in this role include linux distributions such as Ubuntu/Redhat/Centos/Fedora/Suse, Freebsd, and all versions of Microsoft Windows.Linux networking including High Availability Multi WAN CARP pfsense firewalls, load balancing, bonding/Trunking, bridging, HTTPD/apache2 web servers, DHCP, DNS, IPSec VPN, OPENVPN, LDAP, and PXE based deployments.Virtualization skills required for tasks have included Linux KVM, QEMU, Libvirt, VMware ESXi, VMware Workation, and VirtualBox.Networking tasks I have performed include Layer 2 switching & Layer 3 routing on 1G and 10G switches using CLI with VLANs, LACP, LLDP, BGP and static routing. I am familiar with both Comware and ProCurve HP/Aruba switches. I have used pfSense netgate devices to connect remote locations via IPSec or OPENVPN connections. I have configured OPENVPN as an on demand failover solution for a transport link.Storage systems tasks include creating linux based RAIDed servers with JBODs exceeding 100TB.Documentation skills include detailed Visio diagrams of server racks, networking devices and power connections down to the port level. All documentation is color coded and detailed enough for a turnkey setup at remote locations.Deployment skills used include PXE-based imaging of Windows- and Linux-based systems using Clonezilla-based bash scripts.

Help Desk Lead

• Feb 2010 - Mar 2014

I was the help desk lead for the graveyard shift providing 24x7x365 support for customers located across the globe. We worked directly with customers to create and modify reservations in our system, troubleshoot connectivity and usability issues on our web based service from customers using all variants of Windows, Linux, and OSX. I built complex customer training environments to work within our system using raw hardware, ESXi, VMWare workstation, VMWare player, Libvirt/Qemu and other technologies.

CSC Technical Engineer II

• Mar 2007 - Oct 2009

I was a senior member at the Customer Service Center supporting over 130 casino establishments in the US and Mexico with direct and constant customer and vendor interaction. We were 24/7 support for over 300 Windows servers running RAID 5 with MSSQL databases. I built and configured complete casinos server solutions from the bare rack and cabling to the server configuration and point of sale cashier stations. I created the technical documentation for customer, new hires, and field technicians. We managed tickets and contacts in Salesforce CRM. I provided hardware and software support for 7500+ slot machines, peripherals, and 150+ point of sale stations. I worked directly with the development team on identifying bugs and tracking fixes. I outlined and coordinated testing procedures with third party testing and certification labs.

CRM Support / Sr Help Desk Analyst

• Mar 2005 - Jan 2007

I was an intricate part of the Insight Support Group supporting 500 remote sales reps, managers and veterinarians. I supported 500 various Dell / IBM laptops running Windows and Office. I activated and supported Blackberry Enterprise Server and 400 devices. I installed and troubleshot Microsoft CRM for Outlook. I created, assigned, escalated and tracked tickets using Altiris. Supported the Aventail VPN solution over dialup, home broadband, wireless and cellular solutions. I Imaged laptops using Ghost, backup/transferred of data, QA tested and shipped to offsite sales reps. I was the contact point for call stats, weekly priority issues and escalations. I was also the liasion for replacement hardware and service calls to IBM and Dell. I rolled out new standards and updates to all users at bi-annual North American conferences.

System Specialist III

• 1999 - 2004

I was a support member of the International Business Group for their Trade Finance software and close of business processes. I supported the proprietary trade finance application with a DB2 database and AS/400 interface. I remotely administered 25+ Windows IBM servers utilizing RAID 0 and 5. I also supported ~90 local and remote users for all PC related hardware and software issues. I trained users on the proprietary software and created all technical documentation. I managed and tracked fixes on test systems and migrated them to the production environment.

Consultant

• 1998 - 1999