Experience

LendingClub

• United States
• Financial Services
• 700 & Above Employee

• Wire Officer Team Lead

  • Feb 2021 - Present



Santander Bank, N.A.

• United States
• Banking
• 700 & Above Employee

• Senior Specialist, Cash Management Sales

  • Mar 2020 - Dec 2020

  • Access business and banking needs of clients to make recommendation of cash management products. Collaborate with Cash Management, Business Banking, or Commercial Sales Teams.• Develop new cash management business by coordinating with Relationship Managers by creating new client acquisition and cross-selling to existing clients and expansion of existing relationships.• Provide solutions and resolution to complex accounts, sensitive client relationships, negotiations, and credit assessment.• Implement Cash Management Services in an accurate and timely manner giving clients access to products quickly.• Practices sounds risk management protocols and adhere to internal and regulatory requirements.• Contact customers to review applications and provide information to ensure procurement of over 100 Small Business Paycheck Protection Plan (PPP) for our customers. Show less

• Associate Customer Service (06/2017 – 03/2020)

  • Jun 2017 - Feb 2020

  • Processed large wires with urgency and accuracy in collaboration with branches, fraud team, and wire room to ensure high risk wires over $200K –$100M are validated and approved in a timely manner.• Identified and raised issues or concerns to management and assisted with projects related to improving controls in order to eliminate risks during wire or power of attorney processing. • Developed onboarding and pilot and implementation of SAL wire approval process and proactively performed daily audits of high risk large wire transactions. • Supported and collaborated with business unit team members in resolution of wire risk related issues; reviewed and drove projects to implement necessary changes to policy. Show less

• Licensed Premier Client Manager

  • Apr 2015 - Jun 2017

  • Managed the preservation and growth of over 500 portfolios consisting of the bank’s premier clients. Recognized as subject matter expert in relation to handling and resolving issues.• Developed and maintained relationships with Premier Clients and several business partners to increase cross-sell opportunities to achieve several quarterly sales goals.• Provided exceptional concierge-level customer service in order to preserve and deepen existing and new relationships between the bank and premier customers.• Researched and identified root cause and corrected issues relating to customer accounts deemed non-compliant regardless of pressures from internal or external business units. Show less



Columbia Threadneedle Investments, US

• United States
• Financial Services
• 700 & Above Employee

• Intermediary Liaison Associate, Operations

  • May 2013 - Apr 2015

  • Received and responded to inquiries from intermediaries in a timely and professional manner. Built rapport and developed strong working relationships with Dealer Back Offices by servicing needs and gaining an understanding of Intermediary business models. • Analyzed and prepared transaction adjustments in accordance with procedures upon the request of an intermediary. Demonstrated commitment to accurate and timely completion of adjustments while taking ownership of all reclaims and refunds after audit.• Maintained a working knowledge of NSCC’s Omnibus networking products, operational risks, fund changes, policies, and product rules. Researched and performed review of assigned daily reports and partnered with Vendors and Dealer Services teams in other departments to ensure valuable service expectations are met in a timely fashion. Show less

• Client Service Representative, Expert

  • Apr 2008 - May 2013

  • Received and responded to calls on mutual funds client service, Tricon (closed-end funds) and Future Scholar 529 college savings plan from clients and financial advisors.• Provided excellent services to shareholders, non-shareholders and financial advisors on account details, forms, policies, and procedures and promptly escalated issues to seniors.• Processed several fund exchanges, redemptions, purchases, account maintenance, and daily research, and assisted with coaching new hires on policies and procedures. Show less



Amgen

• United States
• Biotechnology Research
• 700 & Above Employee

• Training and Compliance Associate

  • Oct 2006 - Mar 2008

  • Maintained the compliance status for staff training records of over 100 employees using ISO train software and performed frequent in-house compliance audits/ADHOC. • Assisted with facilitation of OSHA trainings and identified potential areas of compliance vulnerability and risk liabilities to the company, employees, and vendors. • Disseminated timely feedback and reports to upper management on proper training procedure requirements in compliance with the FDA, EPA, and other federal agencies. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Client Service Representative- Supervisor

  • Oct 2005 - Sep 2006

  • Maintained safe and healthy work environment by enforcing organization regulations; adhering to legal regulations and assisted in training new hires on best practices. • Resolved customer complaints effectively (first-time resolution) and undertook corrective action plans; promptly escalated unresolved issues to upper management. • Navigated computerized data entry systems and other relevant software applications to assist in providing exceptional customer services in a high paced environment. Show less