Experience

Wilson Trucking Corporation

• Truck Transportation
• 100 - 200 Employee

• Customer Service/OS&D

  • Sep 2002 - Present

  The OSD clerk will inspect shipments to validate claims,work with claimants to assess responsibility and recreate damage scenarios to access liability. This position will also address overage shortage and damage issues. Research cases of claims,analyse root causes determine resolutions and communicate findings The OSD clerk will inspect shipments to validate claims,work with claimants to assess responsibility and recreate damage scenarios to access liability. This position will also address overage shortage and damage issues. Research cases of claims,analyse root causes determine resolutions and communicate findings



Consolidated Freightways

• Truck Transportation
• 1 - 100 Employee

• Customer Service/billing clerk

  • Apr 2001 - Sep 2002

  Investigate complaints concerning service, billing, bills of lading and related documents and correspondence. I also provided information regarding shipment status', freight charges and problems with pickup or delivery. Take information pertaining to potential business and inputs data in the form of rate quotations.Creating computer generated freight bills with speed and accuracy.Coding Bills of Lading with account numbers and classifications.Rating bills when necessary and breaks down interline splits.Proofing freight bills.Proofing manifests to ensure all bills are listed and advising the Platform Supervisor of any discrepancies.



MCI WORLDCOM

• Technical Support Technician

  • Jan 2000 - Mar 2000

  JOB SUMMARY: The IT Support Technician role is the bridge between our customers and the IT department. To support customers with any computer related issues including software and hardware- Respond to requests for technical assistance via telephone, email and in person, as required and logging the issue in a help desk management system - Provide a single view to the organization for information technology related problems - Follow the Help Desk chain of escalation to ensure the most time-effective solution for each issue Complete special projects as assigned by immediate manager .



SOUTHEASTERN FREIGHT LINES

• OS&D CLERK

  • Jun 1994 - Jan 2000

  The OSD clerk will inspect shipments to validate claims,work with claimants to assess responsibility and recreate damage scenarios to access liability. This position will also address overage shortage and damage issues. Research cases of claims,analyse root causes determine resolutions and communicate findings. Responsible for entering pickup information into the computer from incoming customers. The OSD clerk will inspect shipments to validate claims,work with claimants to assess responsibility and recreate damage scenarios to access liability. This position will also address overage shortage and damage issues. Research cases of claims,analyse root causes determine resolutions and communicate findings. Responsible for entering pickup information into the computer from incoming customers.



Thurston Motor Lines Inc

• United States
• Truck Transportation

• BILLING CLERK/CUSTOMER SERVICE

  • Oct 1975 - Dec 1992

  Investigate complaints concerning service, billing, bills of lading and related documents and correspondence. I also provided information regarding shipment status', freight charges and problems with pickup or delivery. Take information pertaining to potential business and inputs data in the form of rate quotations.Creating computer generated freight bills with speed and accuracy.Coding Bills of Lading with account numbers and classifications.Rating bills when necessary and breaks down interline splits.Proofing freight bills.Proofing manifests to ensure all bills are listed and advising the Platform Supervisor of any discrepancies.