Experience

Fern Software

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• IT Support Manager

  • Jun 2016 - Present

  Belfast, United Kingdom

• IT Support Engineer

  • Feb 2015 - Jun 2016

  Belfast, United Kingdom



PwC

• Professional Services
• 700 & Above Employee

• Computer Forensic Analyst

  • Jul 2014 - Jan 2015

  Belfast, United Kingdom Software license reviews



National Australia Bank

• United Kingdom
• Banking
• 1 - 100 Employee

• Service Advisor

  • Jul 2013 - Nov 2013

  Melbourne, Australia First point of contact for business/personal & perspective customers Serve these customers regarding their queries/ transactions using a variety of NAB systems Ensure Security checks Advise and educate customers when necessary Updating customer profiles Handling complements and complaints Reporting to fraud team & police when necessary Call logging Administration duties Participate in team weekly meetings



Pearson - Assessment & Instruction

• Reconcilliation Officer - contract work

  • Apr 2013 - Jun 2013

  Nunawading, melbourne Level 3 support Reconcile student participation data Call support Call logging Follow up open/dispute cases Merging data Data entry Sending system issues to review Attend Team review meetings



TeleChoice

• Telecommunications
• 1 - 100 Employee

• kksm marketing

  • Feb 2013 - Apr 2013

  • Telephone Customer service • Telesales for companies such as energy Australia, momentum etc. • Working in a team to reach daily targets – KPI’s • Providing call back support • Cold calling • Warm calling



Next Retail Ltd

• India
• Retail
• 200 - 300 Employee

• Administrator

  • Jun 2012 - Feb 2013

  Opening store Completing daily banking Doing secure cash lifts throughout the shift Answering telephone calls and transferring to relevant team members and call logging Enrolling new employees and updating current staff details Carrying out necessary rota changes and in charge of updating staff Carrying out stock takes Ordering stock Returning refurbished and damaged stock and keeping records Daily priority returns Carrying out customer order audits Dealing… Show more Opening store Completing daily banking Doing secure cash lifts throughout the shift Answering telephone calls and transferring to relevant team members and call logging Enrolling new employees and updating current staff details Carrying out necessary rota changes and in charge of updating staff Carrying out stock takes Ordering stock Returning refurbished and damaged stock and keeping records Daily priority returns Carrying out customer order audits Dealing with customer orders and cancelations Contributing in conference meetings Merchandising Checking in delivery and organising stockroom team Unpacking warehouse goods, tagging clothes with correct packaging etc. Serving customers and dealing with their exchanges and queries Serving in the changing rooms and helping customers with requests and giving advise Closing shop Show less



Centra

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Supervisor

  • Jul 2006 - Feb 2013

  fermanagh Using Cash Register and other devices such as paypoint, topaz lotto and credit card machine etc Daily Banking Serving customers, dealing with complaints and queries. Carryout shop price checking Carryout shop stock take Monitor out of date goods Stock merchandising and rotation General upkeep of shop and forecourt Completing and sending shop order Stocking shelves Responsible for opening and locking shop Supervising members of staff Carrying out team… Show more Using Cash Register and other devices such as paypoint, topaz lotto and credit card machine etc Daily Banking Serving customers, dealing with complaints and queries. Carryout shop price checking Carryout shop stock take Monitor out of date goods Stock merchandising and rotation General upkeep of shop and forecourt Completing and sending shop order Stocking shelves Responsible for opening and locking shop Supervising members of staff Carrying out team meetings Balancing tills Doing cash ups Record and print out takings Get takings ready for bank deposit Filling ATM machine and keeping records In charge of display and merchandising Meeting and dealing with sales representatives. Show less



SWIFTsoft Computer Systems (N.I.) ltd.

• United Kingdom
• Software Development
• 1 - 100 Employee

• I.T support officer

  • Nov 2008 - Jun 2009

  Fermanagh test numerous software packages Document all testing Sit in on customer meetings and make relevant notes on customer system requirements In a team discuss feasible solutions One of my main jobs was the design aspect of the program using visual studios 2008 Create touch screen buttons in Windows Presentation framework Create code for touch screen buttons Back up customer websites Set up SQL tables Enter customer information into SQL tables Create a magazine advert… Show more test numerous software packages Document all testing Sit in on customer meetings and make relevant notes on customer system requirements In a team discuss feasible solutions One of my main jobs was the design aspect of the program using visual studios 2008 Create touch screen buttons in Windows Presentation framework Create code for touch screen buttons Back up customer websites Set up SQL tables Enter customer information into SQL tables Create a magazine advert for the company Solve customer problems via remote desktop Insert components into machines I.T Support and call logging My biggest task was to Create a Swiftsoft Colossus web service XML definitions Guide for customers or web developers that permits them to interact directly with the Swiftsoft Accounts Package along with code explanation.; Show less



Goldmine Jewellers

• United Kingdom
• Wholesale

• Sales Assistant

  • Jul 2006 - Aug 2008

  Fermanagh Responsible for opening, locking and maintaining shop Using Cash register and handling money Putting new items on POS system Using Cash register and end of day cash up Dealing with customer queries and complaints Creating customer Sales/Deposits/Credit notes Cleaning and maintaining jewellery Battery, link and strap repairs Taking customer orders and placing them with retailers Create and design seasonal displays for shop window