Experience

Fern Software

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• IT Support Manager

  • Jun 2016 - Present

• IT Support Engineer

  • Feb 2015 - Jun 2016



PwC

• Professional Services
• 700 & Above Employee

• Computer Forensic Analyst

  • Jul 2014 - Jan 2015

  Software license reviews Software license reviews



National Australia Bank

• United Kingdom
• Banking
• 1 - 100 Employee

• Service Advisor

  • Jul 2013 - Nov 2013

  First point of contact for business/personal & perspective customersServe these customers regarding their queries/ transactions using a variety of NAB systems Ensure Security checksAdvise and educate customers when necessaryUpdating customer profilesHandling complements and complaintsReporting to fraud team & police when necessaryCall logging Administration duties Participate in team weekly meetings First point of contact for business/personal & perspective customersServe these customers regarding their queries/ transactions using a variety of NAB systems Ensure Security checksAdvise and educate customers when necessaryUpdating customer profilesHandling complements and complaintsReporting to fraud team & police when necessaryCall logging Administration duties Participate in team weekly meetings



Pearson - Assessment & Instruction

• Reconcilliation Officer - contract work

  • Apr 2013 - Jun 2013

  Level 3 support Reconcile student participation data Call support Call loggingFollow up open/dispute cases Merging data Data entry Sending system issues to review Attend Team review meetings Level 3 support Reconcile student participation data Call support Call loggingFollow up open/dispute cases Merging data Data entry Sending system issues to review Attend Team review meetings



TeleChoice

• Telecommunications
• 1 - 100 Employee

• kksm marketing

  • Feb 2013 - Apr 2013

  • Telephone Customer service• Telesales for companies such as energy Australia, momentum etc.• Working in a team to reach daily targets – KPI’s• Providing call back support• Cold calling• Warm calling • Telephone Customer service• Telesales for companies such as energy Australia, momentum etc.• Working in a team to reach daily targets – KPI’s• Providing call back support• Cold calling• Warm calling



Next Retail Ltd

• India
• Retail
• 200 - 300 Employee

• Administrator

  • Jun 2012 - Feb 2013

  Opening storeCompleting daily banking Doing secure cash lifts throughout the shiftAnswering telephone calls and transferring to relevant team members and call loggingEnrolling new employees and updating current staff detailsCarrying out necessary rota changes and in charge of updating staffCarrying out stock takes Ordering stock Returning refurbished and damaged stock and keeping recordsDaily priority returns Carrying out customer order audits Dealing with customer orders and cancelations Contributing in conference meetings MerchandisingChecking in delivery and organising stockroom team Unpacking warehouse goods, tagging clothes with correct packaging etc.Serving customers and dealing with their exchanges and queriesServing in the changing rooms and helping customers with requests and giving advise Closing shop



Centra

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Supervisor

  • Jul 2006 - Feb 2013

  Using Cash Register and other devices such as paypoint, topaz lotto and credit card machine etcDaily BankingServing customers, dealing with complaints and queries.Carryout shop price checkingCarryout shop stock takeMonitor out of date goodsStock merchandising and rotationGeneral upkeep of shop and forecourtCompleting and sending shop orderStocking shelvesResponsible for opening and locking shopSupervising members of staffCarrying out team meetingsBalancing tillsDoing cash upsRecord and print out takingsGet takings ready for bank depositFilling ATM machine and keeping recordsIn charge of display and merchandising Meeting and dealing with sales representatives.



SWIFTsoft Computer Systems (N.I.) ltd.

• United Kingdom
• Software Development
• 1 - 100 Employee

• I.T support officer

  • Nov 2008 - Jun 2009

  test numerous software packagesDocument all testingSit in on customer meetings and make relevant notes on customer system requirementsIn a team discuss feasible solutionsOne of my main jobs was the design aspect of the program using visual studios 2008Create touch screen buttons in Windows Presentation frameworkCreate code for touch screen buttonsBack up customer websitesSet up SQL tablesEnter customer information into SQL tablesCreate a magazine advert for the company Solve customer problems via remote desktopInsert components into machinesI.T Support and call loggingMy biggest task was to Create a Swiftsoft Colossus web service XML definitions Guide for customers or web developers that permits them to interact directly with the Swiftsoft Accounts Package along with code explanation.;



Goldmine Jewellers

• United Kingdom
• Wholesale

• Sales Assistant

  • Jul 2006 - Aug 2008

  Responsible for opening, locking and maintaining shop Using Cash register and handling money Putting new items on POS system Using Cash register and end of day cash upDealing with customer queries and complaints Creating customer Sales/Deposits/Credit notesCleaning and maintaining jewelleryBattery, link and strap repairs Taking customer orders and placing them with retailersCreate and design seasonal displays for shop window Responsible for opening, locking and maintaining shop Using Cash register and handling money Putting new items on POS system Using Cash register and end of day cash upDealing with customer queries and complaints Creating customer Sales/Deposits/Credit notesCleaning and maintaining jewelleryBattery, link and strap repairs Taking customer orders and placing them with retailersCreate and design seasonal displays for shop window