Experience

Shadow Office Solutions

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Specialist/Personal Assistant

  • Jun 2021 - Present

  Main responsibility is assisting Sales/Admin and Executive teams based in Australia. The responsibilities and duties involve but not limited to:  General administrative support to 5 Mentoring Coaches/Sales Executives.  Acting as a first point of contact to the sales executives, if and when unavailable.  Dealing with email/text correspondence and phone calls with clients/prospects in Australia.  Diary management: Scheduling appointments, maintaining an events calendar, and sending reminders using Acuity, Google Calendar & Salesforce.  Managing databases and filing systems in Salesforce.  Answer, screen, and return phone calls in a professional manner.  Update company’s data base with new client information and manage data retrieval of current clients, accurately and in a timely fashion.  Onboarding clients in our system and platforms.  Creating cases as per sales executives’ requests and/or when client issues arise.  Co-hosting Zoom webinar events held in Australia.  Maintain customer confidence and protect operations by keeping information confidential.  Processing of sales/membership forms of clients in Salesforce.  Call attendees of the webinar events to assist them in booking an appointment with the coaches. Follow-up if necessary.  Booking appointments on behalf of Sales/Admin and Executive teams using Acuity/Google Calendar.  Various ad hoc requests Show less



AL KINDI TRADING EST.

• Qatar
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Coordinator

  • Oct 2016 - Aug 2019

   Receives, directs and relays telephone messages.  Serves visitors by greeting, welcoming, directing and announcing them appropriately.  Receiving and forwarding the request for quotations to their designated Sales Supervisors.  Sending enquiries to suppliers once informed.  Preparing the quotation thru Adler system for the customers and sending it to the Sales Supervisors or the customer itself.  Filing the quotations and POs for records; forwarding POs with Cash or PDC payments to the Accounts Dept.  Making the Purchase Orders in the system to designated suppliers and sending to them.  Verifying and preparing the invoces for submission.  Records the Received Invoices and filing them.  Assisting the Sales Department and Procurement Department (scanning Delivery Notes or Invoices if needed, coordinating with customers and suppliers, sending emails, making appointments, etc.)  Making Proforma Invoices.  Making Purchase Orders at the receipt of Customer Orders.  Printing/filing documents.  Keeping necessary files for the management and Sales Department.  Updating attendance.  Keeping track of stationaries.  Coordinating with the branches for any requests or clarifications.  Assisting in coordinating with the travel agency.  Relaying messages/forwarding any documents to the manager. Show less



Al Arz Automatic Bakery

• 1 - 100 Employee

• Secretary

  • Apr 2016 - Aug 2016

   Receives, directs and relays telephone messages.  Serves visitors by greeting, welcoming, directing and announcing them appropriately.  Keeping diaries and arranging appointments for the General Manager  Maintain security by following procedures and controlling access (monitor logbook).  Writing letters and memos.  Assists in arranging appointments for the management.  Organizing and maintaining paper and electronic files.  Dealing with telephone and email enquiries  Scheduling appointments for the management and interviews for the applicants.  Recruiting various positions for the work needed. Show less



Al Jaber Electro Mechanical Company

• Qatar
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Receptionist/Accounts Secretary

  • Sep 2015 - Mar 2016

   Receives, directs and relays telephone messages.  Serves visitors by greeting, welcoming, directing and announcing them appropriately.  Maintains security by following procedures and controlling access (monitor logbook).  Assists in arranging appointments for the management.  Organizing and maintaining paper and electronic files.  Providing information to callers.  Receiving and tracking the invoices from the suppliers and forwarding them to their assigned departments.  Enter transactions in the workbook and provide customers with the total bill  Issues receipts and change to customers.  Making the invoices for the gas clients.  Maintains periodic transaction reports for the Gas Department.  Updating the Excel worksheets such as Incoming Logs, Gas Payment Status, and Forwarded Calls. Show less