Charlene Shelton

Accounts Receivable Analyst at JEOL USA
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Contact Information
us****@****om
(386) 825-5501
Location
Methuen, Massachusetts, United States, US

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5.0

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Ron Frisard

I had the privilege of working with Charlene on a cross functional team for a new business area for the company. Charlene demonstrated the highest levels of process and project management I have ever witnessed. Not only was she able to take people with different roles and functions and bring them together on the same page, she also kept the group focused on a single goal by holding people responsible for tasks and actions needed. She ran the process at the highest efficiency and goals were reached. Charlene also showed great passion for driving for results. This included learning other people's perspective's to an issue by researching and learning detailed technical information. When catching up with her I could tell her excitement about learning something new about the business or how the end user utilized our product to improve their business. Even though we came from different roles in the company on this team (I came from the technical side, and she came from the customer service side) it was always a thrill to work with her on any new endeavor for the company. Charlene is someone who is a serious asset to any company.

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Experience

    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 100 - 200 Employee
    • Accounts Receivable Analyst
      • May 2019 - Present

    • Sales Administration Coordinator
      • Aug 2018 - Sep 2022

    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Inside Sales Representative
      • Jul 2017 - Aug 2018

    • United States
    • Mechanical Or Industrial Engineering
    • 500 - 600 Employee
    • Project Manager, Customer Programs
      • 2003 - 2016

      • Responsible for all Navy/Government contracts and associated administrative duties. • Managed multiple projects with laser focus on attention to detail. • Introduced and on boarded new customers to the low emissions valve program. • Managed OEM and contract customer accounts US & China • Expedited orders through careful entry and maintained the repair order process. • Coordinated repairs with Houston TX, Wilmington DE and Baton Rouge, LA repair centers. • Quoted… Show more • Responsible for all Navy/Government contracts and associated administrative duties. • Managed multiple projects with laser focus on attention to detail. • Introduced and on boarded new customers to the low emissions valve program. • Managed OEM and contract customer accounts US & China • Expedited orders through careful entry and maintained the repair order process. • Coordinated repairs with Houston TX, Wilmington DE and Baton Rouge, LA repair centers. • Quoted prices and requested item number through the CRM database. • Generated the updates for consignment inventory. • Worked closely with the specialist and customers on all contract and non contract issues. • Managed consignment inventory for all International Paper contracts customers. • Uploaded consignment physical inventory counts to generate monthly reconciliation reports. • Researched inventory discrepancies. • Selected to train new hire in Texas. • Received training to become an SME for Dynamics (DAX),. • Conducted physical consignment inventory count at plant in Alabama. • Assisted Global Financial Services with price discrepancies and unpaid invoices. Show less • Responsible for all Navy/Government contracts and associated administrative duties. • Managed multiple projects with laser focus on attention to detail. • Introduced and on boarded new customers to the low emissions valve program. • Managed OEM and contract customer accounts US & China • Expedited orders through careful entry and maintained the repair order process. • Coordinated repairs with Houston TX, Wilmington DE and Baton Rouge, LA repair centers. • Quoted… Show more • Responsible for all Navy/Government contracts and associated administrative duties. • Managed multiple projects with laser focus on attention to detail. • Introduced and on boarded new customers to the low emissions valve program. • Managed OEM and contract customer accounts US & China • Expedited orders through careful entry and maintained the repair order process. • Coordinated repairs with Houston TX, Wilmington DE and Baton Rouge, LA repair centers. • Quoted prices and requested item number through the CRM database. • Generated the updates for consignment inventory. • Worked closely with the specialist and customers on all contract and non contract issues. • Managed consignment inventory for all International Paper contracts customers. • Uploaded consignment physical inventory counts to generate monthly reconciliation reports. • Researched inventory discrepancies. • Selected to train new hire in Texas. • Received training to become an SME for Dynamics (DAX),. • Conducted physical consignment inventory count at plant in Alabama. • Assisted Global Financial Services with price discrepancies and unpaid invoices. Show less

  • Packaging Specialties
    • Newburyport, MA
    • Expeditor/Customer Service Representative
      • 2002 - 2003

      • Received high volume telephone calls from customers and vendors placing orders for merchandise. • Maintained assigned customer accounts. • Provided customer service support to assigned sales personnel. • Issued call tags to process returned products through to credit. • Followed up on all mill run purchase orders. • Created and maintained multiple spreadsheets. • Attended all production meetings to assist CSRs. • Updated customer orders in database (AS400) • Received high volume telephone calls from customers and vendors placing orders for merchandise. • Maintained assigned customer accounts. • Provided customer service support to assigned sales personnel. • Issued call tags to process returned products through to credit. • Followed up on all mill run purchase orders. • Created and maintained multiple spreadsheets. • Attended all production meetings to assist CSRs. • Updated customer orders in database (AS400)

  • Bennett & Company
    • Newburyport, MA
    • Associate Production Manager
      • 1999 - 2001

      • Managed various Victoria’s Secret accounts. • Analyzed and reviewed spec packs with US and Hong Kong team. • Tracked and maintained delivery schedules for both fabrics and garments. • Interacted with VS on price targets. • Negotiated prices with vendors. • Developed and maintained cost analysis reports. • Worked closely with finance and sales department teams. • Supervised and instructed members of our US and Hong Kong team on various issues • Managed various Victoria’s Secret accounts. • Analyzed and reviewed spec packs with US and Hong Kong team. • Tracked and maintained delivery schedules for both fabrics and garments. • Interacted with VS on price targets. • Negotiated prices with vendors. • Developed and maintained cost analysis reports. • Worked closely with finance and sales department teams. • Supervised and instructed members of our US and Hong Kong team on various issues

    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • Purchasing Manager
      • 1998 - 1999

      • Purchased all memory boards, ICs, logic and analogic parts for memory modules. • Developed knowledge of various products and product lines. • Responsible for inventory control, receiving, shipping, kitting and costed bill of material. • Purchased all memory boards, ICs, logic and analogic parts for memory modules. • Developed knowledge of various products and product lines. • Responsible for inventory control, receiving, shipping, kitting and costed bill of material.

Education

  • Becker College
    Associates Degree, Computer Science

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