Experience

CRIFVision-net

• Ireland
• Information Services
• 1 - 100 Employee

• Customer Account Manager

  • Apr 2014 - Present



CentralR.com

• Ireland

• Customer Service Executive / Account Management / Sales

  • Aug 2010 - Apr 2014

  • Responsible for building, managing Hotels accounts and developing relationships with Hoteliers. • Responsible for assessing statistical data, monitoring and analyzing performance of the hotel partners, create strategies/ideas to improve revenue/traffic. • Assisted hotel partners with system implementation. • Dealing with customer queries and complaints. • Always ensuring that the customer is satisfied with the service provided. • Processing and modifying reservations for guests. • Dealing with credit card transactions and liaising with Banks in relation to Charge-backs. • Online Advertising – PPC Marketing Campaigns. • Sales – Ad Hoc duties, sales pitching to hotels to increase our sales listing. Show less



Woodies DIY

• Ireland

• Sales Assistant

  • May 2007 - Jul 2010

  • Sales Assistant, worked on a register and as floor staff. • Reception desk, dealt with customers via -telephone / person, assisted with many customer queries and complaints. • Worked on many orders for different products, assisted with promotions that were to be organised, new prices and special offers, signage. • Arranged different customer orders. • Dealt with payments, different payment methods and refunds. • Sales Assistant, worked on a register and as floor staff. • Reception desk, dealt with customers via -telephone / person, assisted with many customer queries and complaints. • Worked on many orders for different products, assisted with promotions that were to be organised, new prices and special offers, signage. • Arranged different customer orders. • Dealt with payments, different payment methods and refunds.



Fitzpatrick's Castle Hotel

• Ireland

• HR & Sales

  • Jan 2009 - Apr 2009

  • Arranged files from employees in the hotel. • Typed and sent letters to job applicants. • Arranged contact details on Excel. • Organised Menu's for different events that took place in the hotel. • Responsible for assisting the reception area in the gym, set up accounts for guests. • Organised events for different occasions, IE. Christmas parties. • Arranged files from employees in the hotel. • Typed and sent letters to job applicants. • Arranged contact details on Excel. • Organised Menu's for different events that took place in the hotel. • Responsible for assisting the reception area in the gym, set up accounts for guests. • Organised events for different occasions, IE. Christmas parties.



Sunway Travel

• Ireland

• Travel Agent

  • Feb 2008 - Feb 2008

  • Dealt with clients via Phone / Person. • Developed strong experience working with Galileo. • Arranged different packages, Special offers, Window displays. • Carried out orders for Brochures. • Filed invoices. • Dealt with clients via Phone / Person. • Developed strong experience working with Galileo. • Arranged different packages, Special offers, Window displays. • Carried out orders for Brochures. • Filed invoices.