Experience

Buffalo Transportation

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Dispatcher

  • Aug 2023 - Present



Tesla Energy

• Chile
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Energy Customer Support Specialist

  • Oct 2022 - Feb 2023

  Helping with making a one time payment towards the solar panel loans. Helped with information about their particular contracts for the solar panels. Helped and assisted with transferring the systems to new homeowners. Helped and assisted with understanding their statements for their solar panels. Helped and assisted with activating their solar system. Helped and assisted with troubleshooting their solar systems. Helping with making a one time payment towards the solar panel loans. Helped with information about their particular contracts for the solar panels. Helped and assisted with transferring the systems to new homeowners. Helped and assisted with understanding their statements for their solar panels. Helped and assisted with activating their solar system. Helped and assisted with troubleshooting their solar systems.



TSI - Transworld Systems Inc.

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Assurance Coordinator

  • Oct 2020 - Oct 2022



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2020 - Oct 2020

  Assist claimants on finishing their D.O.L. claims Inform claimants how they will receive their determination letters Transfer claimants that may have payment issues Transfer claimants if they are missing information on their applications Assist claimants on finishing their D.O.L. claims Inform claimants how they will receive their determination letters Transfer claimants that may have payment issues Transfer claimants if they are missing information on their applications



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• National Grid Agent

  • Sep 2019 - Nov 2019

  Reviewed statements with customers Created customer appointments for meter locks and unlocks Maintained up-to-date knowledge of customer accounts Confirmed payments, refunds, etc. Explained products and benefits; other alternatives like payment plans that we can offer. Reviewed statements with customers Created customer appointments for meter locks and unlocks Maintained up-to-date knowledge of customer accounts Confirmed payments, refunds, etc. Explained products and benefits; other alternatives like payment plans that we can offer.



Freeway Insurance Services, Inc.

• United States
• Insurance
• 500 - 600 Employee

• Customer Service Representative

  • Jun 2019 - Aug 2019

  Made sure that proper agent was designed to do the insurance quotes Made proper calls to the department of Vehicles were made Made sure that the calls that came in for quotes were properly designated to the proper agent Took payments for insurance quotes or towards monthly payments. Made sure that proper agent was designed to do the insurance quotes Made proper calls to the department of Vehicles were made Made sure that the calls that came in for quotes were properly designated to the proper agent Took payments for insurance quotes or towards monthly payments.



1st Source Servall

• United States
• Wholesale
• 1 - 100 Employee

• Customer Service Specialist

  • Dec 2016 - Jun 2019

  We fixed orders Cancelled orders Placed orders and fixed order pricing or at least price matched Answer questions that the customer may have about the product and if it is something that they can use Replaced orders if it was a problem with the manufacturer or even a problem with shipping Spoke to UPS and FedEx about rerouting packages if sent to the wrong address Spoke alot to Spanish customers to assure that they are getting the best in quality Helped customers understand the product and it qualities Show less



Capital Management Services, LP

• United States
• Financial Services
• 100 - 200 Employee

• Quality Assurance Specialist

  • Apr 2016 - Aug 2018

  My responsibilities were to listen to agent calls to customers. I will also score the calls to our standards, state n bank laws. Review and monitor the calls by the customer service or collection agent in adherence to the compliances. Service quality control review-post closing audits that meet requirements Report, track and obtain the corrected documents until resolved. Make sure the agents are covering the things as per the rules and regulation of the company. Provided support to the different financial institutions like KeyBank, M&T Bank. Promotes business for the bank by maintaining good customer relations. Compliance and closing review. Initiates direct contact with borrowers, third-party representatives, realtors, attorneys in assessing the prospect of offering and implementing a workout solution. Review all customer financials documents accurately1 I also listened to agents calls in English and Spanish I scored according to company and state regulations I helped translate Spanish to English company calls Show less



Center One, LLC

• United States
• 1 - 100 Employee

• Spanish Senior Representative

  • Jan 2015 - Apr 2016

  Assisted Agents on how to take proper calls for English and Spanish to company and state standards Assisted Agents on problem solving for calls Assisted Agents with better time management Helped managers understand what the agents wanted and needed Helped and assisted with Manager to better assist agent calls Assisted Agents on how to take proper calls for English and Spanish to company and state standards Assisted Agents on problem solving for calls Assisted Agents with better time management Helped managers understand what the agents wanted and needed Helped and assisted with Manager to better assist agent calls