Charlene Headley
Senior Casualty Adjuster at MiddleOak- Claim this Profile
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Bio
Mark Hansen
Charlene Headley reported directly to me as an Assistant Director of Technical Operations at AON. She is a highly skilled insurance professional with a solid command of insurance claims resolution. Being a polished communicator and mentor she was an effective leader who successfully managed seasoned and new claims professionals. I am happy to recommend Charlene.
James Murphy
I worked with Charlene for 6 years as a fellow auditor. Not only was she excellent in her audit skills, she was the consummate professional at all times. Charlene has an excellent personality that lends itself to the business enviornment. If I had an opportunity to work with Charlene again I would do it in a NY minute.
Mark Hansen
Charlene Headley reported directly to me as an Assistant Director of Technical Operations at AON. She is a highly skilled insurance professional with a solid command of insurance claims resolution. Being a polished communicator and mentor she was an effective leader who successfully managed seasoned and new claims professionals. I am happy to recommend Charlene.
James Murphy
I worked with Charlene for 6 years as a fellow auditor. Not only was she excellent in her audit skills, she was the consummate professional at all times. Charlene has an excellent personality that lends itself to the business enviornment. If I had an opportunity to work with Charlene again I would do it in a NY minute.
Mark Hansen
Charlene Headley reported directly to me as an Assistant Director of Technical Operations at AON. She is a highly skilled insurance professional with a solid command of insurance claims resolution. Being a polished communicator and mentor she was an effective leader who successfully managed seasoned and new claims professionals. I am happy to recommend Charlene.
James Murphy
I worked with Charlene for 6 years as a fellow auditor. Not only was she excellent in her audit skills, she was the consummate professional at all times. Charlene has an excellent personality that lends itself to the business enviornment. If I had an opportunity to work with Charlene again I would do it in a NY minute.
Mark Hansen
Charlene Headley reported directly to me as an Assistant Director of Technical Operations at AON. She is a highly skilled insurance professional with a solid command of insurance claims resolution. Being a polished communicator and mentor she was an effective leader who successfully managed seasoned and new claims professionals. I am happy to recommend Charlene.
James Murphy
I worked with Charlene for 6 years as a fellow auditor. Not only was she excellent in her audit skills, she was the consummate professional at all times. Charlene has an excellent personality that lends itself to the business enviornment. If I had an opportunity to work with Charlene again I would do it in a NY minute.
Experience
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MiddleOak
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United States
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Insurance
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100 - 200 Employee
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Senior Casualty Adjuster
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Apr 2009 - Present
Investigating, evaluating and negotiating settlements of Commercial Liability claims. Coverage Analysis. Participating in Mediations and Litigation settlement conferences. Investigating, evaluating and negotiating settlements of Commercial Liability claims. Coverage Analysis. Participating in Mediations and Litigation settlement conferences.
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OneBeacon Insurance Group
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United States
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Insurance
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400 - 500 Employee
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Home Office Claims Audit Consultant
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Oct 2002 - Oct 2008
Audited claim files for compliance to operating procedures and Best practices. Authored executive summaries detailing audit findings . Presented audit findings to corporate executives and field office management, functioning as a performance consultant. Trained field auditors. Audited claim files for compliance to operating procedures and Best practices. Authored executive summaries detailing audit findings . Presented audit findings to corporate executives and field office management, functioning as a performance consultant. Trained field auditors.
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Aon
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United Kingdom
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Financial Services
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700 & Above Employee
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Assistant Director Technical Operations
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Aug 2001 - Sep 2002
Managed a staff of 12 client specialists providing claims and risk management services to clients. Implemented and monitored a newly introduced paperless client request processing system. Key Assistant in the development of a newly formed department. Managed a staff of 12 client specialists providing claims and risk management services to clients. Implemented and monitored a newly introduced paperless client request processing system. Key Assistant in the development of a newly formed department.
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Education
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Roosevelt University
BSBA, Human Resource Management -
Mt. Sinai Hospital School of X-Ray Technology
RT, X-Ray Technology
Community
