Charlene Crisafulli
Senior Customer Service Representative at Sabert Corporation- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Debbie Stewart
Charlene is very knowledgeable and thorough. A pleasure to work with someone that knows what they want and does what it takes to get it. She is a perfectionist and loyal employee. I would love to be able to work with her again.
Debbie Stewart
Charlene is very knowledgeable and thorough. A pleasure to work with someone that knows what they want and does what it takes to get it. She is a perfectionist and loyal employee. I would love to be able to work with her again.
Debbie Stewart
Charlene is very knowledgeable and thorough. A pleasure to work with someone that knows what they want and does what it takes to get it. She is a perfectionist and loyal employee. I would love to be able to work with her again.
Debbie Stewart
Charlene is very knowledgeable and thorough. A pleasure to work with someone that knows what they want and does what it takes to get it. She is a perfectionist and loyal employee. I would love to be able to work with her again.
Credentials
-
Dale Carnegie Course
Dale Carnegie TrainingMar, 2014- Nov, 2024 -
Dale Carnegie Course
Dale Carnegie TrainingMar, 2014- Nov, 2024
Experience
-
Sabert Corporation
-
United States
-
Packaging and Containers Manufacturing
-
400 - 500 Employee
-
Senior Customer Service Representative
-
Jan 2021 - Present
• End to end processing of orders ensuring accuracy and timeliness. • Resolve a variety of order-related issues about products, distributors, or basic marketing issues.• Assist brokers/regional sales managers/quality staff with the settlement of customer complaints.• Maintain accurate customer records.• Develop and maintain direct continuous relationships with customers/brokers/regional sales managers, as well as intra and inter departments.• Fully capable in MS Office, Outlook, Teams and SAP, ATP
-
-
-
Presperse Corporation
-
Chemical Manufacturing
-
1 - 100 Employee
-
Customer Service Representative
-
Nov 2018 - Sep 2020
• Processing orders from receipt through shipment• Maintaining customer information and shipping instructions• Provide documentation for both domestic and international orders such as commercial invoice, COA, SDS, packing slip• Investigate customer concerns such as lead times, material availability, complaints and quality issues• Provide support to reconcile penalties, OS&D and quality interdepartmentally• Provide direction appropriate department regarding open orders and customer concerns• Proactively identify and address potential issues in the order process
-
-
-
Ferrero
-
Luxembourg
-
Manufacturing
-
700 & Above Employee
-
Customer Service Representative
-
Aug 2010 - Jun 2018
• Key support contact for the Foodservice Division• Liaison between Supply Chain, Sales Team, Brokers and direct customers • Proven ability to gain customer trust and provide exceptional follow-up leading to increased business as well as reduced costs • Maintain KPI reports such as case fill, inventory movement, stock levels, and on-time deliveries• Analyze customer experience data to continually improve relationships and performance• Maintain strong communication with key customers in order to anticipate issues, facilitate resolutions whereby improving service and satisfaction• Provide assistance on special projects such as new product launches, migration between old and new products, direct shipping initiatives• Key contributor for Direct from plant shipments, reducing transportation and warehousing costs• E2E order processing utilizing SAP and sales support • Track shipments through the various warehouses and carriers• Continually following up with all stakeholders to close issues promptly
-
-
-
dotPH
-
Technology, Information and Internet
-
1 - 100 Employee
-
Customer Operations and Product Manager
-
Mar 2001 - Oct 2008
• Architect of the Customer Service Department.• Oversaw order processing, expediting, tracking, investigating vendor issues via telephone, fax, email• Authored and maintained FAQ knowledge base and as well as other customer facing communications.• Key contributor of membership subscription plans as well as site usability and design. • Managed Vendors for quality and efficiency.• Key contributor for all phases of new product development.• Collaborated with all departments and key management levels. • Gathered, analyzed, documented and reported on production and Customer satisfaction, orders and vendors.
-
-
Education
-
-
Middlesex College
AAS, Retail Management and Merchandising -
-
Middlesex College
AAS Retail Management and Merchandising, Retail Management
Community
