Experience

DirectWithHotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Guest Support Associate

  • Mar 2015 - Present

  • Handles cancellation/modification/no-show requests• Monitors and validates On-Hold and Hotel Processed Payment (HPP) Reservations • Process refunds and handles disputes• Facilitates clarifications with hotels and guests and endorse Special requests to hotels• Reports system issues to Product Development Team

• Document Controller

  • Feb 2013 - Present

  • Cascade all updated documents and records to intended recipients • Proper filing and indexing of records and documents • Manage and ensure that all external documents are registered and up to date • Maintain the Masterlist of Records of the team

• Hotel Support Associate

  • Jan 2012 - Mar 2015

  • Reduce controllable issues by proactively identifying and reporting issues, and coordinating and working with other business units • Encourage Hotel partners to take ownership of their Hotelier Interface by providing the necessary training and guidance • Update all pertinent details such as room rates, room allocations, and room images in their respective hotel extranets and hotel websites.• Answer all hotel partners queries with regards to the system used• Zero out hotel attrition by ensuring win-win relationship with Hotel Partners through request delivery satisfaction• Map and enable connections to various known Online travel agencies• Pass all required certification and tests to perform job function Show less



DirectWithHotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Performance Maximization Assistant

  • Feb 2007 - Apr 2008

  • Augment clickers per booker ratio by ensuring hotel providers to have Best Rates Online • Regularly send website performance reports to hotel clients on a monthly basis • Address concerns from accommodation providers and provide support in maintaining hotel website • Maintain quality assurance on official hotel website, pay per click landing pages, hotelier and guest interface • Augment clickers per booker ratio by ensuring hotel providers to have Best Rates Online • Regularly send website performance reports to hotel clients on a monthly basis • Address concerns from accommodation providers and provide support in maintaining hotel website • Maintain quality assurance on official hotel website, pay per click landing pages, hotelier and guest interface