Experience

Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Oct 2013 - Jul 2018

• Customer Support Specialist

  • Oct 2013 - Jul 2018

  • Monitor service desk for tickets assigned to the queue and resolve each request received • Handled any billing concerns or disputes the merchant may have • Generated reports for managers • Manage PC setup and deployment for new employees • Promptly answer telephone calls regarding merchants having issues with their POS



MasTec Communications Group

• United States
• Telecommunications
• 700 & Above Employee

• Project Specialist

  • Jan 2011 - Oct 2013

  • Aided the accounting/billing team, updated invoices, saved the department from back log by 25% • Recognized and resolved issues, handled discrepancies, prepared special reports, memorandums and correspondence to ensure deadlines were met • Researched vendors for pricing and equipment availability • Trained and setup workstations for new employees • Aided the accounting/billing team, updated invoices, saved the department from back log by 25% • Recognized and resolved issues, handled discrepancies, prepared special reports, memorandums and correspondence to ensure deadlines were met • Researched vendors for pricing and equipment availability • Trained and setup workstations for new employees