Experience

Workwear (this is not the Workwear Outfitters page)

• Retail Apparel and Fashion
• 200 - 300 Employee

• Account/Program Manager

  • Jul 2011 - Present

  •Coordinate efforts between various Supply Chain departments (Distribution, Forecasting, Planning, Sourcing) to maximize Return On Investment and customer satisfaction•Prepare and present sales proposals and price quotes for prospective customers•Partner with Customer Service and Credit departments to ensure customer expectations are met while balancing company financial objectives•Responsible for monitoring deliverables to ensure contract requirements are met•Manage initial customer setup process •Manage the catalog on ServiceWear Apparel's website. Show less

• CS Group Lead

  • Jan 2000 - Jul 2011

   Team Lead for American Airlines/American Eagle and the Team Lead for the Transportation Team.  Handle majority of escalation calls to comparable resolution. Train new representatives, assist the warehouse and Fed ex with packages. Answer calls for major contracts: American Airlines/American Eagle, Continental Airlines, AT&T, New York City Transit and Nissan Relieve program manager for American Airlines during vacations and leaves.On 11/24/09, I found a system error in the lot set up for AMR, discovered a way to track the issue to an order level and insisted it could be done. Resulting in a conservative cost savings of freight in/out avoidance and alteration reimbursement of $8,500. Show less