Charlene Persons
Data Manager II at TechWerks- Claim this Profile
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Bio
Credentials
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CITI Protection of Human Research Participants
Collaborative Institute Training InitiativeJan, 2016- Nov, 2024 -
Certified Health Education Specialist
National Commission for Health Education Credentialing, IncOct, 2017- Nov, 2024
Experience
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TechWerks
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Data Manager II
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Aug 2023 - Present
Data Manager II position in the public health sector for CDMRP (Congressionally Directed Medical Research Programs) that oversees and works with research grant data. Some responsibilities include: - Tracking incoming data requests and data deliverables - Coordinate, quality control, correct, and format data imports and exports using EGS (electronic grants system) - Document data management procedures, develop policies and practices !,# ensure compliance of users, including maintenance of user guides and business practice documentation - Verify data on documents produced for publication - Provide ad hoc project support including but not limited to report requests and data mining from external sources - Use postgres sql to define, manipulate, control, enact transactions, and query data in pre-prod and prod. Show less
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Liberty University
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United States
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Higher Education
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700 & Above Employee
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Business Data Analyst II
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Oct 2021 - Aug 2023
- Spearheaded the development and implementation of updated data processes, leveraging data from multiple sources to provide actionable insights to stakeholders. Led team’s marketing SQL developers to create robust solutions that integrated with existing systems, resulting in improved campaign performance and increased ROI.- Streamlined marketing ticket triage and incident management, ensuring efficient resolution of issues impacting campaigns and providing process improvements. - Specializes in academic university student data for over 120,000 undergraduate, graduate, doctoral, and certificate students, using Elucian Banner.- Supported successful integration of Liberty University Online Academy (LUOA) into our systems over the course of six months, implementing numerous automated marketing campaigns and collaborating on data policies for K-12 education, affecting tens of thousands of online academy students.- Conducted regular training sessions and documented procedures to keep team up-to-date on marketing tools and technologies. - Contributed to data migration efforts from Blackboard to Canvas that optimized performance and minimized issues.- Drove internal development and streamlined business processes by utilizing new and current technology. Proactively tested and maintained core enterprise systems to further optimize business processes. Show less
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Business Data Analyst I
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Mar 2020 - Oct 2021
- Proficiently utilized Oracle PL/SQL to extract data from various data warehouses, generating customized ad-hoc reports, conducting in-depth analyses of academic population data, and efficiently managing database tables by updating, creating, and deleting records to streamline business operations.- Consistently communicated with customers, different departments, and management to keep them updated on business process improvements and new technology activities, ensuring seamless training, communication, and development of new policies especially during times of increased workload, implementation of new marketing campaigns, and data audits. - Analyzed complex workflow issues and data integrity problems, offering data-driven recommendations on resolution and documenting business processes to research best practices, resulting in the development of comprehensive solutions for current business operations.- Delivered impactful ad-hoc reports using Excel and Argos to provide valuable insights into campaign performance and areas for optimization.- Boosted workflow efficiency and reduced manual tasks by automating marketing processes using JAMS.- Supported Liberty University Online stakeholders by providing quality data for potential students in the enrollment business funnel. I focused on Inquiry, Application, and Accepted populations. I also supported Alumni, Auxilary, and custom populations. Marketing population targets averages ranged from between 30,000 to 450,000 potential recipients. Show less
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International HELP
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United States
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Philanthropic Fundraising Services
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1 - 100 Employee
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Data Specialist - Volunteer
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Jul 2016 - Aug 2023
- Use the Google Suite to create and maintain a database system using Sheets, Forms, Docs, etc - Use Google Data Studio to create dynamic, interactive visual reports that display current data that refreshes every 15 minutes - Create training documentation regarding how the data and setup works Past Roles: - Videographer: Created videos for marketing promotional materials - Program Planner: Created lesson plans, templates, and worksheets for the trainers for community health workers Show less
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Liberty University Online Programs
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United States
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Higher Education
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500 - 600 Employee
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Military Affairs Counselor
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Sep 2016 - Mar 2020
Assisted active and separated military service members, their dependents, and DoD personnel by counseling them on their education benefits. I assist in informing them about and processing their GI bills, military Tuition Assistance, and Liberty military benefits. Assisted active and separated military service members, their dependents, and DoD personnel by counseling them on their education benefits. I assist in informing them about and processing their GI bills, military Tuition Assistance, and Liberty military benefits.
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Child and Youth Program Assistant
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May 2012 - Aug 2015
I worked throughout summers and through a semester as a Program Assistant, where I planned, implemented, and supervised youth activities for military elementary-age children and middle though high school youth. I provided excellent customer service to military parents and families with daily interaction and personal updates for children. I worked throughout summers and through a semester as a Program Assistant, where I planned, implemented, and supervised youth activities for military elementary-age children and middle though high school youth. I provided excellent customer service to military parents and families with daily interaction and personal updates for children.
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Anime USA
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United States
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Entertainment Providers
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1 - 100 Employee
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Hospitality Assistant Supervisor
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Apr 2013 - Oct 2013
Nutrition Information Research. Supervised distribution to various departments. Catered to staff and volunteers with special dietary needs. Personally handled and distributed food according to food allergies. Nutrition Information Research. Supervised distribution to various departments. Catered to staff and volunteers with special dietary needs. Personally handled and distributed food according to food allergies.
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Education
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2017 - 2020
Liberty University
Master of Public Health - MPH, International/Global Studies -
2011 - 2016
Liberty University
Bachelor of Science: Interdisciplinary Studies, Health Promotion & History
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