Experience

Canon Solutions America Inc
• 1 - 100 Employee
• Production Analyst at Canon Solutions America

  • Jul 2023 - Present


TyrrellTech Digital Printing Systems

• Printing Services
• 1 - 100 Employee

• Service and Sales analyst

  • Aug 2021 - Oct 2023

  Pompano Beach, Florida, United States



Electronic Payments, Inc.

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Configuration, Implementation and Training

  • Feb 2021 - Aug 2021

  Boca Raton, Florida, United States



Ricoh USA, Inc.

• United States
• Information Technology & Services
• 700 & Above Employee

• National Solutions Development Manager

  • Feb 2017 - Sep 2020

  National Consultative assessment of inefficiencies yielding ROI analytics focused on the investments of automation • Thorough knowledge and ability to present the Ricoh production print enterprise software portfolio offerings. Avanti MIS, EFI’s entire print portfolio and servers, DaVinci Work Groups, Quadient, Objective Lune, Fusion Pro, Marcom, PrintNet, RSA WebCRD and ReadyPrint, various color management tools and applications. • Manage customer accounts from California to South Carolina… Show more Consultative assessment of inefficiencies yielding ROI analytics focused on the investments of automation • Thorough knowledge and ability to present the Ricoh production print enterprise software portfolio offerings. Avanti MIS, EFI’s entire print portfolio and servers, DaVinci Work Groups, Quadient, Objective Lune, Fusion Pro, Marcom, PrintNet, RSA WebCRD and ReadyPrint, various color management tools and applications. • Manage customer accounts from California to South Carolina. • Maintain accurate pipeline and follow through to customer satisfaction of implementation.

• Ricoh Commercial and Industrial Printing

  • Apr 1999 - Sep 2020

  national Starting as a service technician, repairing peripherals, advancements followed continuously for 21 years. Job descriptions consisted of networking of computers and production equipment, installation of software and hardware, training customers and employees on commercial and industrial platforms. The national solutions development manager role consisted of product managing the Ricoh Totalflow software products for commercial and industrial print applications and national B2B sales of enterprise… Show more Starting as a service technician, repairing peripherals, advancements followed continuously for 21 years. Job descriptions consisted of networking of computers and production equipment, installation of software and hardware, training customers and employees on commercial and industrial platforms. The national solutions development manager role consisted of product managing the Ricoh Totalflow software products for commercial and industrial print applications and national B2B sales of enterprise print MIS, web2print, mail cleansing, VDP and automation software.

• International Solution Product Manager (Canada, Latin America, USA)

  • Jul 2012 - Feb 2017

  United States Assisted in developing Ricoh’s internally engineered TotalFlow® production software for adoption in the US. • Management of the Ricoh TotalFlow® infrastructure components relating to API, UI and general functional behavior with print peripherals. • Technical liaison between Ricoh developers, sales, implementation engineers and customers • Defect discovery, field diagnostics and communication of field resolution • Creation and presentation of documentation for sales, implementation… Show more Assisted in developing Ricoh’s internally engineered TotalFlow® production software for adoption in the US. • Management of the Ricoh TotalFlow® infrastructure components relating to API, UI and general functional behavior with print peripherals. • Technical liaison between Ricoh developers, sales, implementation engineers and customers • Defect discovery, field diagnostics and communication of field resolution • Creation and presentation of documentation for sales, implementation and technical training for use in Canada, Latin America and the US. • Feature request and UI collaboration with Ricoh developers, customers and field engineers • Direct training for sales, customers and field engineers.

• Color Solutions Analyst

  • Apr 2006 - Apr 2012

  PA, NJ and DE Pre and post-sales technical automation consultant • Analyze customer hardware and software environments to configure proper automation • Network and train customers on various software enablers and digital presses. • Provide color management for customers digital workflow.

• Production Color Specialist

  • Apr 2003 - May 2006

  PA, NJ and DE Canon, Ricoh and Konica Minolta production print technical sales consultant • Tri state sales, calling on a wide variety of vertical markets that utilize color in their daily workflows. • Analyze customer applications, operating systems and protocols to configure proper solutions. • Provide ROI, proposals, sales demonstrations and technical information pertaining to current color technologies. • Post sales network, Fiery server and driver installation, and end user training.

• Graphic / Document Management Systems Analyst

  • Apr 2000 - May 2003

  PA, NJ and DE Presales demonstrations, implementation and training for document storage solutions integrated with Canon-Ricoh hardware • Install/configure Fortis database software, print drivers, and print server software in both PC and MAC environments. • Assisted sales team in creating the perfect solution for a customer’s operating systems and network interface. • Post sale customer software and hardware implementation, training and problem resolution



Ricoh USA/IKON Office Solutions

• Fax and Production Printer Service Technician

  • Apr 1999 - Jun 2000

  PA, NJ and DE Networking and repair of production print peripherals - fax and copy machines, Canon-Ricoh • Lead technician in center city Philadelphia within the first year • Received service award for best rookie • Driver networking, installation and troubleshooting • Hardware, UI and print driver training for customers