Charity Margret Adaya
Technical and Customer Support Manager at Masterbadge- Claim this Profile
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Bio
Credentials
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Accounting and Bookkeeping Course
International Open AcademyMay, 2021- Oct, 2024 -
Psychology Diploma
Online Academie B.V.May, 2021- Oct, 2024 -
Public Health Preparedness for Mass Gathering Events
World Health Organization Open CoursesJun, 2020- Oct, 2024 -
Project Management Training-
MISP Training and ConsultancyJun, 2016- Oct, 2024 -
Human Resource Training Program
Courses For Success -
ISO 9001:2008 Quality Management System- Internal Auditor Course
Technische Übersetzungen
Experience
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Masterbadge
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Qatar
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Events Services
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1 - 100 Employee
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Technical and Customer Support Manager
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Sep 2019 - Present
• Speaker Management Conference Organizer Communicating and coordinating the high-profile speakers, including being their main point of contact both pre-event and onsite Acting as the main point of contact for committees and coordinating sessions Ensuring communication with the committees and speakers Managed multiple projects/ events concurrently • Content writer for Marketing Campaign and articles, Website Workflow and Virtual Events • Coordinate CPD program registrations (including data entry of records, and responding to queries) • Collate, verify, and maintain up-to-date learning records for CPD program participants. • Produce attendance reports on CPD program participant activity. • Develop and produce certificates for those who successfully complete the CPD program • Respond to all CPD program queries. • Coordinate professional development activities to committees across a range of criteria, including CPD breakdown, locations, and timings • Team Leader for Support Group: Give solutions and investigate every CPD concern from the masterbadge support Show less
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Virtual Event Consultant
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Dec 2017 - Sep 2019
- Assisting virtually to organize and plan events such as Medical Symposium, Conferences and Seminars - In-charge and supervising MasterBadge Support Group regarding CPD (Continuing Professional Development) requests and after events issues and concerns - Team Leader for technical and Helpdesk Support -Provide technical assistance and support for incoming queries and issues related post and pre-event concerns and respond to email messages for delegates seeking help.-Coordinate and monitor event timelines and ensure deadlines are met Show less
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Document Control Manager/ Support Group
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Sep 2014 - Dec 2017
Event Coordinator • Coordinating with Project Managers and Event owners for different events • In-charge with Online and Onsite Registration using RFID tracking device for Hamad Medical Corporation’s Corporate Events and Conferences with corresponding CPD/ CME points and other Events and Conferences outside Hamad Medical Corporation. • In-charge and supervising MasterBadge Support Group regarding CPD/ CME points requests. • Technical and Helpdesk Support Document Control Manager • Successfully Completed ISO 9001-2008- Quality Management System Internal Auditor Course Executive Secretary • Drafts and/or prepares a full range of materials such as emails, memorandums, reports, presentations, correspondence and meeting materials Manages busy and complex calendars, anticipating the need for and scheduling appointments • Provides Executive support for a wide range of high level meetings including provision of supporting papers and other meeting materials • Sorting out incoming and outgoing daily post and answering any queries. Human Resource Assistant • On- going Human Resource Training Program • Processing requirements for new and onboard employees • Collect information for and prepare payroll payments for employees Finance Officer Assistant • Responsible in monitoring on day to day expenses of the company • Create, send, and follow up on invoices • Calculating and checking to make sure payments, amounts and records are correct. • Managing petty cash transactions. Show less
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Customer Service Supervisor
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Mar 2014 - Aug 2014
• Responsible for the attainment of the business targets • Responsible for monitoring all offsite locations of the branch • Responsible for marketing implementation to meet business targets through aggressive sales strategies • Responsible in staff motivation and their day to day assignment / functions on management of the department and all the duties of the customer service assistant. • Responsible for planning, controlling, coordinating and directing business center operations/ functions of the branch and other locations (off-sites) of the branch • Responsible for the month end reports and end day report of the Department Show less
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Smart Communications, Inc.
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Philippines
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Telecommunications
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700 & Above Employee
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Customer Sales Officer
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Aug 2007 - Dec 2010
• Responsible for bringing in monthly quota sales • Responsible for handling sales (processed new line applications for both pre-paid & postpaid plans) • Handling after-sales concerns like requests, inquiry, and complaints of subscribers • Handling sponsorship for various company events and sales blitz by determining ROIs of sponsorship budget Trainings • Completed the Smart Sales/ Aftersales Academy • Completed the Smart Sales Institute for Basic Selling Skills • Completed the Credit School Accreditation Program Show less
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Globe Telecom
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Telecommunications
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1 - 100 Employee
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Customer Service Associate
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Oct 2003 - Jun 2006
• Prepared annual business plans for the center and its economic impact in the center operation • Responsible in handling sales and/or after-sales concerns of customers • Handled processing of new line applications for postpaid accounts • Handled sales calls promoting products and services • Acted as cashier and prepared day-end reports • Property Custodian • Handled different company events Trainings • Completed the Center Operations 101 Training • Completed the requirements for reconnection, authorized to receive, execute, and evaluate handyphone reconnection requests • Completed the requirements for Center Online Program, authorized to receive, approve, and execute handyphone account service modifications Show less
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Education
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1996 - 2001
Saint Louis University (PH)
Bachelor's degree, Bachelor in Science Major in Marketing
Community
