Experience

Digital Shared Services Limited

• Chief Executive Officer

  • Jun 2019 - Present

  Responsible for; - Communicating, on behalf of the company, with shareholders, government entities, and the public - Leading the development of the company’s short- and long-term strategy and setting related goals and balance score card - Creating and implementing the company or organization’s vision and mission - Evaluating business performance - Maintaining awareness of the Fintech competitive market landscape and technology trends affecting the financial services - Assessing risks to the company and ensuring they are monitored and minimized Show less



Zambia National Commercial Bank (Zanaco) PLC

• Zambia
• Banking
• 700 & Above Employee

• Head Strategy & Innovation

  • Apr 2018 - May 2019

  Head strategy & Innovation responsible for;• Communicating and implementing a company's strategy internally and externally so that all employees, partners, suppliers, and contractors understand the company-wide strategic plan and how it carries out the company's overall goals.• Translating strategies into actionable and quantitative plans.• Reviewing key strategic priorities and translating them into comprehensive strategic plans.• Monitoring the execution of the strategic plans.• Facilitating and driving key strategic initiatives through inception phase.• Acting as a resource across an organization to increase broad cohesion for strategic plans Show less

• Lead - Digital Transformation

  • Jul 2016 - Mar 2018

  • Responsible for the overall Digital transformation Program scope and setup• Defining the overall Digital Transformation Program approach• Updating Management board progress and status through monthly SC meetings• Act as the primary contact person for the technology partner• Resource and manage the implementation teams• Guiding technological development and execution plans in line with bank’s strategic ambitions• For implementing transformation initiatives and program and acted as the primary facilitator between business owners and implementation teams. • Eliciting business requirements for the change scope • Planning and maintaining key metrics dashboards, interpreting and identifying early performance indicators • Facilitating review meetings to track and monitor status of change programs • Suggesting potential areas for targeted support to Management Board;• Guiding development and execution of remediation plans to get initiatives back on track and Enforce transformation program governance Show less

• Head Of Change Management

  • Jun 2012 - Jul 2016

  • I was responsible for the setup and design of a centralized project management office, aimed at ensuring project management standardization and efficient resource utilization. The PMO was responsible to develop and grow the maturity of project management, business analysis and test management for the organization. • The role entailed having an overall strategic, operational and management responsibility of the bank’s projects and portfolio as well as setting up project management governance frameworks.o Business process redesign for the core banking system.o Change Management to build capacity by training all members of staff on the new core banking system and transition customer support.o Data cleanup in preparation for the migration processes.o IT Infrastructure design and setup . Show less

• Head – Electronic Banking – Transaction services

  • Sep 2009 - Jun 2012

  The main objective of the role was;• To plan and implements sales strategy for retention, growth and profitability of the Transaction business and digital banking income of the bank. • To Monitor and manage departmental sales performance against agreed targets and budgets and within policies.• To effectively and proactively liaise with stakeholders to forecast, plan and meet customer demands for transaction business.• Develop and implement procedures and practices to enhance customer service. Show less

• Product Manager – Electronic/ Digital Banking

  • Oct 2007 - Aug 2009

  • The scope was to manage, develop, repackage and lead the selling and provision of Electronic /Digital Banking Solutions to institutional customers of the Bank and ensure automation of manual client facing processes to enhance customer loyalty and retention

• System And Database Administrator

  • Nov 1999 - Sep 2007

  • Responsible for Installing, designing, tuning and setting up core banking database environments. The role also included the Monitoring and optimizing of database performance as well as database security management.• I was also responsible for carrying out technical reviews on all running & proposed IT systems.• Responsible for day to day monitoring and administration of all the bank servers

• Help Desk Desktop Support

  • Jul 1997 - Oct 1999

  • Responsible for providing first level end user support and running End of day core banking system operations.