Safety Ambassador II

• Nov 2022 - Present

Responsible for insuring that all individuals experience a safe and welcoming environment. Implementing safe procedures at the location(s) and assists in maintaining compliance with existing safety policies and procedures. Increases safety awareness at the location(s) by sharing information at staff meetings and reports any safety concerns. Utilizes De-escalation and motivational interviewing techniques to assist with patient or visitor concerns. Educate and train staff on the importance of safe work practices. Conducts safety inspections, N95 Fit Tests, Conduct/initiate the quarterly fire/evacuation drill. Performs other related duties as assigned. Show less

Customer Service Consultant

• Jan 2022 - Jun 2023

Working remotely in a fast-paced environment focused on delivering exceptional service to customers through multiple interactive channels of communication. Delivers results through exceptional decision quality and Problem-solving skills, with an extraordinary focus on resolution for a positive customer experience. Acts in the capacity of “Brand Expert” on policies, procedures, and promotions to provide accurate information to both internal and external customers. Maintaining secured client information and data confidential. Show less

Customer Service Consultant-Seasonal Remote

• Oct 2021 - Dec 2021

Safety Coordinator

• May 2019 - Sep 2019

A subsidiary of Granite Construction. Coordinated and conducted safety meetings. Performed and documented jobsite inspections. Coordinated and participated in regulatory agency inspections and investigations to ensure compliance with federal and state regulations. Performed and coordinated new hire orientations. Main safety contact for all superintendents, crews, and personnel. Oversaw post-accident and random drug testing. Traveled to job sites throughout the U.S. Western Region to organize and implement safety related programs that meet or exceed company safety standards. Maintained supplies of personal protective equipment (PPE) and allocate to all personnel. • Contributed to 436 days of zero recordable incidents by implementing and providing proper personal protective equipment (PPE) for all employees, and ensuring all policies are being followed Show less

Environmental Health Safety Specialist

• Feb 2019 - May 2019

Conducted monthly Eye wash Inspections at the plant and warehouses, Confined Space Monitor calibrations, Ammonia Monitor calibrations, filing, data processing for KPI’s, incidents and near-misses, updated emergency evacuation maps, reassessed and renewed HP Hood Sacramento’s Emergency Response Plan to 2019 Cal/OSHA standards. Wrote Standard Operating Procedures (SOP) for Chemical Spill Kits and Fall Protection. Assisted EHS Specialist and Sr. EHS Manager with developing visual training aids and developing micro-learning training videos. Attended plant safety and quality trainings. • Reassessed and renewed HP Hood Sacramento’s Emergency Response Plan to 2019 Cal/OSHA standards • Wrote Standard Operating Procedures (SOP) for Chemical Spill Kits and Fall Protection Show less

Business Support Assistant

• Jul 2007 - Feb 2009

Assigned on-site of Hewlett-Packard/Compaq Company, was in the Central Enterprise division, Multi National team, and in the Channels division. Handled external and internal customer questions, issues and billing inquiries with high degree of courtesy and professionalism. Processed daily reports, invoicing, amendment changes within established timelines. Responded to telephone and email inquiries. Managed transactions and offered alternative solutions with the objective of retaining customers’ business. Utilized a variety of systems and web-based tools to research & resolve customer issues. Show less

Order Coordinator

• Apr 2006 - Jul 2007

Assigned on-site of Hewlett-Packard/Compaq Company, in the Order Management department. Responsible for timely completion of operational outbound order management of hotline and standard orders for parts/products destined for HP field offices, HP end-user customers and HP channel partners. Assigned on-site of Hewlett-Packard/Compaq Company, in the Order Management department. Responsible for timely completion of operational outbound order management of hotline and standard orders for parts/products destined for HP field offices, HP end-user customers and HP channel partners.

Customer Support Technician-Canada Team Lead

• Dec 2003 - Apr 2006

Assigned on-site of Hewlett-Packard/Compaq Company in the Parts Direct Ordering call center department. Assisted and answered calls from clients ordering parts for any HP/Compaq products. Placed as Team Lead/ Resource Help Desk in the Canadian team of 10 employees and supported the U.S. team with 100+ employees. Assisted Team Mgr with Quality Control and monitoring, watched the call center queue and submitted service level reports, also documented the Canadian training manuals. Assigned on-site of Hewlett-Packard/Compaq Company in the Parts Direct Ordering call center department. Assisted and answered calls from clients ordering parts for any HP/Compaq products. Placed as Team Lead/ Resource Help Desk in the Canadian team of 10 employees and supported the U.S. team with 100+ employees. Assisted Team Mgr with Quality Control and monitoring, watched the call center queue and submitted service level reports, also documented the Canadian training manuals.

Front Desk Receptionist

• Jun 2002 - Sep 2003

Managed all front desk duties, answering calls, routing mail, assisted HR Manager, and matching all delivery invoices. Managed all front desk duties, answering calls, routing mail, assisted HR Manager, and matching all delivery invoices.

Junior Administrative Assistant and Support

• Jul 2001 - Sep 2001

Assigned on-site of Intel Corporation, managed all office supplies, travel arrangements, and front desk backup. And special projects as assigned. Assigned on-site of Intel Corporation, managed all office supplies, travel arrangements, and front desk backup. And special projects as assigned.

Administrative Assistant-Corporate

• Dec 2000 - Mar 2001

Personal assistant to the President, assisted all executives, backup for HR Manager, front desk, and supported the accounting departments to adhere to deadlines (payments, billing, invoices). In charge of all office supplies, travel arrangements/expenses, event planning, and payroll scheduling. Handled all necessary or last minute errands. And special projects as assigned. Personal assistant to the President, assisted all executives, backup for HR Manager, front desk, and supported the accounting departments to adhere to deadlines (payments, billing, invoices). In charge of all office supplies, travel arrangements/expenses, event planning, and payroll scheduling. Handled all necessary or last minute errands. And special projects as assigned.

Front Desk Receptionist/General Office

• Aug 2000 - Nov 2000

Assisted all executives, assistant to VP of Sales to process leases, sales quotes, and maintenance agreements. In charge of all front desk duties, telephones, route mail and deliveries. Maintaining and filing customer records and special projects as assigned. Assisted all executives, assistant to VP of Sales to process leases, sales quotes, and maintenance agreements. In charge of all front desk duties, telephones, route mail and deliveries. Maintaining and filing customer records and special projects as assigned.

Payroll Specialist

• May 2000 - Jul 2000

Processed biweekly employee time cards, and in addition to common general office duties. Processed biweekly employee time cards, and in addition to common general office duties.

Accounts Payable Clerk

• Dec 1999 - Mar 2000

Managed four on-site construction projects, handled all lien releases and labor releases. Processed biweekly progress reports, invoice coding research and reconciled vendor statements. Maintained and filed vendor records. And special projects as assigned. Managed four on-site construction projects, handled all lien releases and labor releases. Processed biweekly progress reports, invoice coding research and reconciled vendor statements. Maintained and filed vendor records. And special projects as assigned.

Data Entry

• Jul 1999 - Dec 1999

Assigned on-site of Arts Media Arts Group, entered all product data in the data base of new paintings to be released by Thomas Kinkade, maintained and filed all inputted records in addition with other general office duties. Assigned on-site of Arts Media Arts Group, entered all product data in the data base of new paintings to be released by Thomas Kinkade, maintained and filed all inputted records in addition with other general office duties.

Customer Service and Sales Representative-Software Department

• Feb 1997 - Jun 1999

Handled all software product returns and sales. Managed stock of assigned aisle and organized all movies and music compact discs. I received awards for employee of the month three times. Handled all software product returns and sales. Managed stock of assigned aisle and organized all movies and music compact discs. I received awards for employee of the month three times.