Experience

Gaia Resources

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Oct 2021 - Present

  In this role, I lead the digital transformation of Queensland’s State Archives (QSA's) Digital Preservation and Storage (DPS) implementation project. This is the second phase of a wide project for QSA which focuses on the preservation of "born digital" assets and artifacts within the state agencies in Queensland. The role provides the opportunity to work with wide stakeholder groups including the QSA team, the Digital Archives Program (the Governance Team), a Consortia of partners, and the Gaia Resources, team. More information - https://www.gaiaresources.com.au/bringing-digital-preservation-queensland-state-archives/



Digital Street Pty Ltd

• Project Manager / Solutions Manager

  • Mar 2018 - Oct 2021

  • Delivered contact center workflow automation project embedded with CRM, Robotic Process Automation (RPA), and Chatbot technologies, increasing corporate CX ratings.• Led B2B supply chain process automation project, adopting AI and ML technologies, delivering 22% “on-stock” cost savings and 30% reduction in order delivery timelines.• Provisioned Responsible AI framework to undertake the development of an e-recruitment system that aligns with corporate values and ethical practices. • Crafted a digital strategy and a roadmap for a training institution. Aligned with this strategy, led a digital Electronic Data Records Management (EDRMS) implementation returning ~22% savings y-o-y.• Led a cross-functional team to plan and deliver an e-service portal integrated with CRM for an NFP client, increasing the organisations’ annual CX rating.• Steered the development of a Technology-Business partnership model aligned with Agile/Lean/DevOps concepts for a trade client enabling co-design, co-ownership of systems.



QTAC

• Australia
• Education Administration Programs
• 1 - 100 Employee

• ITS Manager / PM

  • Apr 2011 - Feb 2018

  • Led QTAC’s new admission system (ERP implementation) project, adopting Micro Services architecture align with business objectives of diverse university stakeholder groups.• Steered “Continuous Offers” business process transformation program of work, enabling QTAC to become the first institution to offer daily offers to applicants.• Delivered customer service innovation program of work, developing a portfolio of digital services from application to offer to increase QTAC’s annual CX ratings. • Developed new business streams to extend admission services to interstate clients, thus contributing to increase company annual revenue.• Deployed an AI-enabled electronic document and records management system (EDRMS) with OCR capabilities to reduce application processing time.• Steered B2B and B2C project initiatives; Application Services, Social Media Integrations, Mobile Apps, Contact Centre CRM, Payment and Course, increasing corporate productivity. • Led QTAC network infrastructure rollout to AWS and AZURE cloud platforms ins stages, returning significant annual cost savings



Churches of Christ in Queensland

• Australia
• Non-profit Organizations
• 700 & Above Employee

• Manager Information / PM

  • 2008 - 2011

  • Steered corporate-wide BI and data analytics project, offering service sites to monitor utilisation of assets within corporate KPI’s and manage delivery within set efficiency targets.• Established the new IM/IS business unit and took ownership of the development and management of corporate business systems and patient care systems.• Established D&T-Business (client service) delivery model ensuring value-driven, customer-centric service, thus increasing client satisfaction rating year on year.• Ensured genuine and collaborative partnerships with diverse stakeholder groups – 190 services, executive, senior management, and business teams.• Managed diverse portfolio of outsource service contracts (~42) including 3rd party suppliers.



Bay of Plenty Polytechnic

• New Zealand
• Higher Education
• 1 - 100 Employee

• ITS Manager / PM

  • 2001 - 2008

  • Steered corporate applications and infrastructure development program of work. Implemented ERP, e-learning, library, resource scheduling, asset management, corporate web, and intranets, addressing underperformance and making annual savings.• Steered e-learning program of work by extending e-learning services to NZ industries.• Implemented Shared Library Service across selected NZ ITP’s aligned with shared systems strategy, increasing student experience ratings and returning cost savings to the institute.