Experience

The Innovate Companies

• United States
• Financial Services
• 1 - 100 Employee

• Commercial Collections Agent

  • Dec 2016 - Present

  Ft Worth

• Collections Agent

  • Dec 2016 - Present

  Fr Worth, TX



SimpleCare Products

• Online Administrative Assistant

  • Jan 2016 - Present

  Bedford, TX · Assist with procuring and maintaining retail accounts · Arranging public events such as trade shows, markets, demonstrations · Provide feedback and research support for product development · Handling phone inquiries for online orders



J.P. Morgan

• United States
• Financial Services
• 700 & Above Employee

• Escalstions Management Specialist

  • Dec 2008 - Dec 2016

  Texas Accomplished Escalations Agent with a solid history of achievement in getting a resolution from cradle to grave of the customers concerns. Motivated leader with strong organizational and prioritization abilities Skills • Active Listening • Critical Thinking • Writing • I received calls or emails from Chase Internal Partners and homeowners concerning all facets of mortgage • I worked with the Short Sale, Modification, Foreclosure, Property Preservation, Customer Service and… Show more Accomplished Escalations Agent with a solid history of achievement in getting a resolution from cradle to grave of the customers concerns. Motivated leader with strong organizational and prioritization abilities Skills • Active Listening • Critical Thinking • Writing • I received calls or emails from Chase Internal Partners and homeowners concerning all facets of mortgage • I worked with the Short Sale, Modification, Foreclosure, Property Preservation, Customer Service and Home Equity Departments • After a complete documentation of the borrowers concerns I would research their concerns and follow up with them every 3-5 business days with an update • Once the concern was resolved I would make 3 attempts to contact the homeowner to make sure all of their concerns were met within the investor and state guidelines • A copy of the resolution was also sent to the OCC along with other elected officials involved • A letter was sent to the customer with the resolution • When necessary I would correct the customer’s credit report and removing fees when necessary • I was a liaison for several departments to ensure we gave the borrower a full and complete answer to all of their concerns • I used Microsoft Office and Excel Spreadsheets to keep a list of my clients Show less



Capital One Finance

• Australia
• Financial Services
• 1 - 100 Employee

• Loss Prevention

  • Jun 2002 - Jun 2008

  Texas Duties included any and all parts of Auto Finance including but not limited to repossessions. Also I had to find a way to keep the customer in the car if possible



Nuvell @ General Motors

• Loss Prevention

  • Apr 1999 - May 2002

  Texas Completing investigations to determine if there was a loss and if so how and where. After the investigation to determine who did it and how to find them. Preventing as few losses as possible for the company was the ultimate goal,



Embassy Suites

• United States
• Hospitality
• 700 & Above Employee

• Hospitality

  • Mar 1995 - Mar 1999

  Dallas/Fort Worth Area