Sales Development Representative

• Oct 2022 - Present

Sales Development Representative

• Jul 2022 - Aug 2022

Sales development training delivered by the top 1% of the SAAS industryPractical training on best practices across multichannel sales ( cold calling, cold emailing , video prospecting and social selling)Live coaching from sales leaders on multi y channel sales , discovery calls, sales engagement platform, self branding sequences lead generation and tech toolsLive interactive sessions on cold calling and email with constructive criticism Sales development training delivered by the top 1% of the SAAS industryPractical training on best practices across multichannel sales ( cold calling, cold emailing , video prospecting and social selling)Live coaching from sales leaders on multi y channel sales , discovery calls, sales engagement platform, self branding sequences lead generation and tech toolsLive interactive sessions on cold calling and email with constructive criticism

Case Manager

• Jan 2022 - Aug 2022

Generate new member salesManage sales pipeline to sign up new membersAnswer existing member queries via email, chat and social mediaManaging company diaryCollating events and Training informationBuild rapport and maintain retention with existing partners/members Process InvoicesCollating client feedbackRequesting sales orders Generate new member salesManage sales pipeline to sign up new membersAnswer existing member queries via email, chat and social mediaManaging company diaryCollating events and Training informationBuild rapport and maintain retention with existing partners/members Process InvoicesCollating client feedbackRequesting sales orders

Customer Care Assistant

• Jul 2021 - Dec 2021

Answer inbound customer queriesAction customer complaintsPromoted from Support Agent to Resolution/Complaints Agent within 3 months Process sales orders for spare partsRespond to client queries via website and social media channels Answer inbound customer queriesAction customer complaintsPromoted from Support Agent to Resolution/Complaints Agent within 3 months Process sales orders for spare partsRespond to client queries via website and social media channels

Client Advisor

• Aug 2020 - Dec 2020

Responding to client queries via email and telephoneMaintaining company CRM systemInvestigating customer complaints to resolve within a timely mannerProcess ReturnsLiase with distributorsMaintaing customer expections through sales processLiasing and providing support to Account Managers when required. Responding to client queries via email and telephoneMaintaining company CRM systemInvestigating customer complaints to resolve within a timely mannerProcess ReturnsLiase with distributorsMaintaing customer expections through sales processLiasing and providing support to Account Managers when required.

Assistant Accountant

• Aug 2018 - Dec 2019

Answering inbound callsReconciling invoicesProcessing weekly reports and auditsUpdating ledgers and data entry via QuickBooks and ExcelSocial MediaMaintaing feedback formsProviding support to Junior Accountants Answering inbound callsReconciling invoicesProcessing weekly reports and auditsUpdating ledgers and data entry via QuickBooks and ExcelSocial MediaMaintaing feedback formsProviding support to Junior Accountants

Customer Store Manager

• Jul 2017 - Aug 2018

Processing customer betsTraining and on-boarding of new staff membersSigning up customers to online serviceBuild rapport and provide support to customers to a high standard Processing customer betsTraining and on-boarding of new staff membersSigning up customers to online serviceBuild rapport and provide support to customers to a high standard