Experience

UBank Connect

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Sales Executive

  • Nov 2022 - Present

• Senior Client Account Specialist

  • May 2022 - Nov 2022

  ● Answer client inquiries through various channels effectively and in a timely manner.● Proactively coordinate and contact the counterpart support team of the acquiring channels.if needed to resolve a client issue.● Process payouts/settlements and deposits.● Perform daily account balance and reconciliation● Perform UAT (user acceptance testing) after production deployment as needed.● Handle various products/solutions including but not limited to INR, CNY, IDR, THB, MYR, VND, KRW, PKR and USDT. Show less



Orbital

• Software Development

• Operation Specialist

  • Aug 2021 - Mar 2022

  • Experience in Fiat Currency (EUR, GBP and USD) – Settlement (Chaps, FPS) and Trade. • Experience in Crypto Currency (USDT (ERC), ETH, BNB, BCH and BTC) – Settlement and Trade (Buy and sell USD). • Experience in SEA Currency INR, IDR, CNY, VND, THB and MYR – Deposit, Settlement/Payout. • Process Chargeback/Refund. • Answer client inquiries through various channels effectively and in a timely manner. • Monitor Fraud and Risk hourly for Crypto Currency. • Payment Investigation. • Timely and accurately processing of Payout/Settlement and deposit to clients using different systems. • Creating knowledge base for the new process. • Carry out reports and record keeping using MS Excel/Spreadsheet. • Performs daily account reconciliation. • Leads the shift to make sure that all the transaction will be processed on time. Show less



TDH International Inc.

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Payment Analyst

  • Dec 2019 - Jul 2021

  • Timely and accurately processing of Payout/Settlement and deposit to clients using different systems. • Carry out simple reports and record keeping using MS Excel/Spreadsheet • Performs daily account reconciliation. • Investigate customer issues relating to payouts and settlements. • Monitoring and responding in a timely manner on all skype and email inquiries direct from clients and internal department. • Perform transferring of funds between internal and external to clients need. • Monitoring and reporting of balances of all internal and external accounts. • Ensuring that all transactions from banks are recorded accurately on file & internal system to provide reliable and accurate reports. • Leads the shift to make sure that all the transaction will be processed on time. • Create process guide for new hire and for the team using google spread sheet. • Perform UAT(user acceptance testing ) after production deployment. Show less



Flysky Service Inc.

• Team Leader - Funds Department

  • Mar 2019 - Jul 2019

  • Monitor the team performance. • Provide Monthly evaluation. • Provide schedule for the whole team. • Provide Process guide for the new hire and new process. • Guide the team for the new process and procedure. • Performs daily account reconciliation. • Monitor the team performance. • Provide Monthly evaluation. • Provide schedule for the whole team. • Provide Process guide for the new hire and new process. • Guide the team for the new process and procedure. • Performs daily account reconciliation.



Dreamwealth Inc.

• Team Leader - Payment/Audit

  • Jul 2018 - Mar 2019

  • Timely and accurately processing of Payout /Settlement and Deposit to clients. • Perform Audit to all the client transaction before we process their request and report unusual behavior. • Performs daily account reconciliation. • Carry out simple reports and record keeping using MS Excel/Spreadsheet. • Timely and accurately processing of Payout /Settlement and Deposit to clients. • Perform Audit to all the client transaction before we process their request and report unusual behavior. • Performs daily account reconciliation. • Carry out simple reports and record keeping using MS Excel/Spreadsheet.



Shatech Inc.

• United States
• Software Development
• 1 - 100 Employee

• Payment Officer

  • Mar 2016 - Jul 2018

  • Timely and accurately processing of Payout /Settlement and Deposit to clients. • Perform Audit to all the client transaction before we process their request and report unusual behavior. • Performs daily account reconciliation. • Carry out simple reports and record keeping using MS Excel/Spreadsheet. • Timely and accurately processing of Payout /Settlement and Deposit to clients. • Perform Audit to all the client transaction before we process their request and report unusual behavior. • Performs daily account reconciliation. • Carry out simple reports and record keeping using MS Excel/Spreadsheet.