Experience

Respondez

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Campaign Manager

  • May 2016 - Present

  Wolverhampton, United Kingdom · Management of various campaigns from utilities to life insurance, later life planning and property trusts. Successfully maintains relationships with clients being the first point of contact for any escalated issues. · Day to day coaching and management of a sales team to maximize sales and KPI achievement, development of in house ops and process'. · Creation and implementation of best practice procedures for day to day office efficiency, resulting in tardiness times decreasing… Show more · Management of various campaigns from utilities to life insurance, later life planning and property trusts. Successfully maintains relationships with clients being the first point of contact for any escalated issues. · Day to day coaching and management of a sales team to maximize sales and KPI achievement, development of in house ops and process'. · Creation and implementation of best practice procedures for day to day office efficiency, resulting in tardiness times decreasing . · Manages external client expectation regards audit, sales, reporting and people management. Consistently meets or exceeds target. · Schedules and implements team training, soft skills, consultative selling, empathy and coordination of in house career development scheme in partnership with 'aspiration training'. · Development of commission scheme,incentives and category banding to create clear steps to success and opportunity for progression. Show less



The Coaching Academy

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• NLP Practioner - Personal Performance coach

  • Oct 2015 - Present

  Studying Master NLP practitioner and corporate business coaching



adidas

• Germany
• Sporting Goods
• 700 & Above Employee

• Assistant Manager

  • Jul 2013 - Jun 2015

  Birmingham, West Midlands, United Kingdom ·Joined Adidas with the desire to get back into a customer facing sales role as a dual department manager for men’s and women’s originals fashion and footwear. ·Excelled in directly line managing a team of 15 sales associates, and creating progression resulting in a strong succession plan now in place. ·Took the lead role in the planning and executing of the world cup campaign resulting in the store improving from the worst performing store in the district to consistently being in the top… Show more ·Joined Adidas with the desire to get back into a customer facing sales role as a dual department manager for men’s and women’s originals fashion and footwear. ·Excelled in directly line managing a team of 15 sales associates, and creating progression resulting in a strong succession plan now in place. ·Took the lead role in the planning and executing of the world cup campaign resulting in the store improving from the worst performing store in the district to consistently being in the top 3 out of 14. ·Drove sales in store increasing performance by 11% vs target and 22% vs previous year, in the first quarter. ·Led sales over the Christmas sale period achieving a company record of most net sales achieved in one day and over on sale period, resulting in the store achieving profit for the first time in 9 years. ·I was awarded the outstanding achiever on the ‘Dale Carnegie’ High Impact presentation skills course. ·Consistent ambassador for the brand on numerous occasions at women in business events also played a key role in the recruitment and training of all new staff in a new concept store opening. · ·Led floor walks for buyers, merchandisers, directors and VIP customers in store. Having the opportunity to analyze sales figures and provide influence and feedback to all visitors on sales, product and campaigns. Show less



Selfridges

• United Kingdom
• Retail
• 700 & Above Employee

• Loss Prevention Manager

  • Nov 2011 - Aug 2013

  Birmingham, West Midlands, United Kingdom · Responsible for building strong relationships with senior management and driving the bottom line · Was awarded store detective of the year with the biggest decrease in stock loss across any department in all four stores, by 3% · Developed the in-store induction training for new starters, delivered to all staff members in store. · Worked with high street and luxury concession managers on fashion and accessories to identify key lines, desirable product and safe yet commercial visual… Show more · Responsible for building strong relationships with senior management and driving the bottom line · Was awarded store detective of the year with the biggest decrease in stock loss across any department in all four stores, by 3% · Developed the in-store induction training for new starters, delivered to all staff members in store. · Worked with high street and luxury concession managers on fashion and accessories to identify key lines, desirable product and safe yet commercial visual merchandising. · Was given the added responsibility of coordinating first aid training in store and overseeing the compliance of in house operations and process’ resulting in a more efficient workforce, and awarded ‘Green’ consistently by external auditors. Show less