Chaoqun Wu
Service Solution Manager at 上海南洋万邦软件技术有限公司- Claim this Profile
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English Full professional proficiency
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Bio
Michael G. Li
Sam is one of my key partner vender during my work in GLP. He is acting as the Microsoft Technical Account Manager. He has efficiently managed a talent pool in Microsoft. When we need Microsoft solution related advice, he can always provide the right direction and right engineers to us, and additionally, he works with the team (both Microsoft and GLP talents) closely to come up with the right solution and follow up to make sure it gets properly executed. He leads the team to support our Europe business expansion strategy including O365 integration. Except normal requirements, he frequently proposed future IT strategy and creative idea to support GLP digital transformation. Sam is one of my most trustful vender representative. It's really a pleasure to work with him.
Michael G. Li
Sam is one of my key partner vender during my work in GLP. He is acting as the Microsoft Technical Account Manager. He has efficiently managed a talent pool in Microsoft. When we need Microsoft solution related advice, he can always provide the right direction and right engineers to us, and additionally, he works with the team (both Microsoft and GLP talents) closely to come up with the right solution and follow up to make sure it gets properly executed. He leads the team to support our Europe business expansion strategy including O365 integration. Except normal requirements, he frequently proposed future IT strategy and creative idea to support GLP digital transformation. Sam is one of my most trustful vender representative. It's really a pleasure to work with him.
Michael G. Li
Sam is one of my key partner vender during my work in GLP. He is acting as the Microsoft Technical Account Manager. He has efficiently managed a talent pool in Microsoft. When we need Microsoft solution related advice, he can always provide the right direction and right engineers to us, and additionally, he works with the team (both Microsoft and GLP talents) closely to come up with the right solution and follow up to make sure it gets properly executed. He leads the team to support our Europe business expansion strategy including O365 integration. Except normal requirements, he frequently proposed future IT strategy and creative idea to support GLP digital transformation. Sam is one of my most trustful vender representative. It's really a pleasure to work with him.
Michael G. Li
Sam is one of my key partner vender during my work in GLP. He is acting as the Microsoft Technical Account Manager. He has efficiently managed a talent pool in Microsoft. When we need Microsoft solution related advice, he can always provide the right direction and right engineers to us, and additionally, he works with the team (both Microsoft and GLP talents) closely to come up with the right solution and follow up to make sure it gets properly executed. He leads the team to support our Europe business expansion strategy including O365 integration. Except normal requirements, he frequently proposed future IT strategy and creative idea to support GLP digital transformation. Sam is one of my most trustful vender representative. It's really a pleasure to work with him.
Credentials
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CDGA
DAMA-IJan, 2021- Oct, 2024
Experience
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上海南洋万邦软件技术有限公司
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1 - 100 Employee
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Service Solution Manager
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May 2020 - Present
Build solution package based on NanYang product portfolio and SOE backgroundDrive Solution selling strategy cross company competenceDrive IOT solution landing at key accountsLead the team to penetrate complicated solution at FSI customer
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Intelligent Cloud Group Manager
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Feb 2019 - May 2020
1. Drive NanYang cloud MSP business in market, Win Volvo Cloud MSP service2. Lead the team to successfully renew Microsoft Azure MSP Expert certificate. Microsoft Azure MSP Expert is the most valuable prove for partner competency at MSP area.3. Setup Nanyang cloud management and support model with sales team4. Drive Microsoft Azure Consumption Revenue 5. Leverage Cloud vendor selling/benefit policy to build Nanyang selling program6. Drive multiple cloud business likes Ali, Huawei and AWS7. Cooperate with Cloud Vendor to penetrate cloud business in new customer8. Landing Cloud vendor program in company Show less
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Business Development Officer
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Sep 2018 - Feb 2019
Drive solution and service busienss across whole company.Build professional service package Results:=======1. Win Herbalife China SQL upgrading deal with the revenue $60K2. Win ALDI China IT Infra yearly maintenance service deal with the revenue $70K 3. Win Canadian China IT Infra managed service deal after competing with Dell, Guangzhou ECS with the revenue $300K. Nanyang supports the whole IT Infra service from office to factory. It is the biggest managed service deal at Corp segment Show less
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Snr. Account Delivery Manager
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Jun 2014 - Sep 2018
Responsible for: Develop service business in new customers Drive existing customer cloud transformation Maintain customer upper manager relationship to win more business Project Management Customer Loyalty management New Business Results =================== 1. Successfully win Microsoft Premier Service business in China Eastern 2. Develop new service business at SOE LinGang（临港集团) Group with 150K revenue 3. Develop Premier Service business in AO.Smith and build strong long-term relationship 4. Develop Premier Service in GLP and keep the good relationship 5. Win SQL Upgrading project at Fresenius-SSPC and lead the team to successfully complete the project 6. Win-Back Premier business at Greenland Group Cloud Solution/Strategy and Project/Incident Management =========================================================== 1. Design Cloud Roadmap for AmCham China and successfully migrate Exchange to O365 2. Design Azure Architecture for WallStreet Hybris project and implement the project with DevOps framework 3. Successfully support GLP O365 integration after they acquired Europe Gazeley Company 4. Design System Center Configuration Manager Hybrid structure in AO.Smith 5. Plan Azure learning roadmap including IaaS, PaaS, AI and Database for DOW China 6. Setup support process for Daphne Azure Infrastructure 7. Build Cloud Operation process for Herbalife 8. Efficiently resolve critical issue at Azure for WallStreet key business application 9. Lead the virtual team including partner, Microsoft Consultant to design and implement Infrastructure project for LinGang customer Show less
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SITA
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Switzerland
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IT Services and IT Consulting
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700 & Above Employee
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Account Manager
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Aug 2012 - Dec 2013
Overall responsible for business development at China East Region and customer loyalty and satisfaction Business Development:==================1. Drive Out-Of-Base Revenue program and meet company objective2. Successfully Retain SITA Business at PVG and SHA with more than 4M USD3. Win back CUSS service at PVG from a major competitor4. Develop wireless solution service at PVG 5. Renew Airfare Insight Service with China Eastern Airlines under very tough situation.6. Win China Eastern Airlines Oversea Call Center projectCustomer Account Management:============================1. Win back China Eastern confidence for the key project Hub Control Center2. Build IT strategy approach with Shanghai Spring Airlines3. Establish strategy procurement agreement with one airlines4. Customer payment collection exceeded target Show less
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Senior Customer Service Manager
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Jan 2010 - Jul 2012
1. Optimize Service operation process for China Eastern Airlines with ITIL framework2. Review and design service improvement plan for China Eastern Airlines3. Define China Eastern Oversea office Infrastructure maturity model and integration plan4. Enhance China Eastern Messaging Core System architecture5. Win HaiNan Airlines IT trust and cross-sell HaiNan Airlines Professional service6. China Eastern Customer Satisfaction Index increased 12% annually .
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Senior Technical Account Manager
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2000 - 2010
1. Provide IT infrastructure Active Directory/Exchange Consulting service to Ctrip 2. Develop new customer JiangSu Mobile and double sell Professional service 3. Provide Active Directory, Exchange integration service to Shanghai Alcatel-Bell. Sign the service contract with 1M RMB. 4. Develop Document Security solution to Shanghai Alcatel-Bell 5. Develop SNDA customer to select Microsoft Unified Communication Solution 6. Optimize ITIL Service Operation Management with Microsoft solution for Shanghai Alcatel-Bell 7. Deliver ITIL training to Maserk Shipping and Alcatel-Bell Show less
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Alcatel-Lucent Shanghai Bell
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China
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Telecommunications
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700 & Above Employee
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Dev
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1997 - 2000
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Education
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2007 - 2009
University of Maryland - Robert H. Smith School of Business
EMBA, Business Administration and Management, General -
1993 - 1997
Shanghai Jiao Tong University
Bachelor's degree, Electrical, Electronics and Communications Engineering
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