Chao Ye
Product Expert at Häfele China 海福乐中国- Claim this Profile
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Chinese Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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Associate Level of ACE Certification Program
Otis Elevator Co.Dec, 2011- Nov, 2024 -
Ontario Driver License
-Mar, 2018- Nov, 2024
Experience
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Häfele China 海福乐中国
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China
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Building Materials
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1 - 100 Employee
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Product Expert
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Jul 2019 - Present
I am in charge of managing the electronic access control equipments, including door terminals, wall terminals and electronic furniture locks. The main duties are listed below:1. Introduce latest products developed by branches located in other countries into Chinese market;2. Compile various product documents including instruction manuals, catalogue pages, marketing brochures, etc.;3. Initiate and organize the work on making product mockups;4. Arrange and organize the work on developing the customized functions required by clients;5. Manage product matrix to optimize the cash flow of business;6. Provide solutions to clients for fixing technical problems on products;7. Pursue the root cause for product failures from suppliers.8. Visit branches and clients regularly to hear their complaints and requirements.
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Field Engineer
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Jul 2011 - Nov 2016
1. Reviewed technical documents to validate product problems issued by clients2. Utilized 8D to pursue the root cause of errors and followed up with preventative measures3. Managed the delivery and RMA of materials for fields on a web-based inventory system4. Created engineering drawings using AutoCAD and UG for clients5. Analysed error data and produced reports for senior management using Excel6. Modified and optimized the operation process of our team with Lean tools7. Maintained friendly and trusting relationships with clients by visiting and holding customized meetings regularly
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Education
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2017 - 2019
Western University
Master of Engineering - MEng, Robotics and Control -
2005 - 2009
Tianjin Polytechnic University
Bachelor of Engineering - BE, Mechatronics, Robotics, and Automation Engineering
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