Experience

Community Investment Group

• United States
• Investment Management
• 1 - 100 Employee

• Property Management Specialist

  • Mar 2023 - Present

  Community Transformation Specialist Community Transformation Specialist



The Franklin Johnston Group

• United States
• Real Estate
• 100 - 200 Employee

• Assistant Manager

  • Apr 2022 - Mar 2023

  Manage 274 units tax credit community, Take care of the daily operations, resident renewals, rent collection, monthly and weekly reports, compliance and marketing plans. Supervised contractors. Manage apartment turnover, inspections, and occupancy. Trained, and supervised Leasing Consultant, and maintenance staff. Manage 274 units tax credit community, Take care of the daily operations, resident renewals, rent collection, monthly and weekly reports, compliance and marketing plans. Supervised contractors. Manage apartment turnover, inspections, and occupancy. Trained, and supervised Leasing Consultant, and maintenance staff.



S.L. Nusbaum Realty Co.

• United States
• Real Estate
• 200 - 300 Employee

• Leasing Consultant

  • Jan 2022 - Apr 2022

  Leasing agent 410-unit property; follow up and acquire new rental leads independently. Provide amenities in a positive light to prospective residents. Negotiate leasing terms and conditions and close deals. Ensure proper maintenance conducted by inspecting properties daily. Collect residents' income statements to verify residency qualification, process applicant paperwork for corporate reports. Assist with office organization and maintaining organized resident files by auditing files periodically. Maintaining market surveys, social media sites, and activities for current and prospective residents. Show less



S.L. Nusbaum Realty Co.

• United States
• Real Estate
• 200 - 300 Employee

• Leasing Consultant

  • Feb 2016 - Aug 2021

  Leasing agent 228-unit Tax Credit Property; maintained and abided by all VHDA paperwork and files. Provided amenities in a positive light to prospective residents. Acting as a landlord for property owners and help them navigate the property market. Negotiate leasing terms and conditions and close deals. Ensure proper maintenance conducted by inspecting properties daily. Collected residents' income statements to verify residency qualification, processed applicant paperwork for compliance. Assist with office organization and maintaining organized resident files by auditing files periodically. Helped Property Manager with any necessary reports, inspections, market surveys and marketing plan. Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Retention Specialist

  • Aug 2015 - Feb 2016

  Took care of any Work in a fast-paced call center environment to make outbound retention calls to existing customers who have recently obtained and/or upgraded services on their account. Answered questions regarding billing, how a particular product works, and what type of support is available. Ensure that those customers understand and are happy with their services. If there are issues, I would attempt to solve them, so customers remain happy with their service and purchase. Took care of any Work in a fast-paced call center environment to make outbound retention calls to existing customers who have recently obtained and/or upgraded services on their account. Answered questions regarding billing, how a particular product works, and what type of support is available. Ensure that those customers understand and are happy with their services. If there are issues, I would attempt to solve them, so customers remain happy with their service and purchase.



APAC Customer Service

• Telecommunications

• Customer Service Representative

  • Aug 2009 - Aug 2015

  Proven experience providing customer support in a busy call center environment. An unwavering commitment to customer service, with the ability to build productive relationships, and resolve complex issues. Managed upset customers, conflicts and challenging situations and deliver outstanding customer service. Proven experience providing customer support in a busy call center environment. An unwavering commitment to customer service, with the ability to build productive relationships, and resolve complex issues. Managed upset customers, conflicts and challenging situations and deliver outstanding customer service.