Experience

The J.F. Johnson Lumber Company LLC

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Interior Design Specialist

  • Mar 2020 - Present



DHK

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2019 - Mar 2020

  Execute approved strategies and plans that will result in goal attainment Effective coordination of multiple crews through Crew leader coordination Oversee all installation schedules, jobs, and resources Direct the install leads on a job specific basis Manage & report credit card expenses each month Manage weekly payroll and ensure each employee is paid accurately Effectively prioritize and execute tasks Experience at working both independently and in a team-oriented, collaborative environment is essential Ability to work through project issues with customers in a timely manner Technically competent and proficient with various software programs: Excel, Word, Outlook, Smartsheet, etc.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Project Specialist - Interiors

  • Apr 2017 - Feb 2019

  Closed sales outside of the store retail location and maximize sales of interior projects (focus on kitchen and bath) and related products. This includes sales planning, in-home and in-store customer consultations, development of project proposals, and tracking of current and potential sales. Responsible for ensuring customer satisfaction by demonstrating product and project expertise, providing follow through on projects, and executing flawless projects on time. Educated associates on sales tactics and related programs. Performed a final walk through with client and general contractor including inspection of work, remaining punch list items, and projected timeline for punch list completion. Conducted post in-home reviews with the general contractor confirming scope, products, and labor pricing for the project, gaining all needed information for labor to create the client proposal. Preformed in-home meeting including capturing measurements, confirming product selections, and gaining a scheduled commitment for a design review appointment with the client. Preformed design review including: an effective warm up and setting agenda, review of the floor plan and elevations, final confirmation of scope and product selection, discussion of proposed timeline, and presentation of pricing, consistently and confidently asking for the sale. Maintained an appointment calendar (Microsoft Outlook) Maintained clients project binder Ensured all paperwork (e.g., contracts, project binders, pricing worksheets, and proposal documentation) is filled out according to policy. Ensured work area is organized and maintained according to corporate standards. Followed up with all customers to maximize sales opportunities and customer satisfaction. Maintain awareness of competitor pricing. Attended weekly one on one meetings with Assistant Store Manager, providing detailed/comprehensive updates.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Interior Designer

  • Jul 2013 - Oct 2016

  Work with various trade professionals and their clients to design and quote Kitchen and Bath projects. Provided various quote prices while managing the full cycle ordering process for all kitchen and bath projects from inception to completion. Lead educational events/workshops for trade professionals, children and sales team. Handle the tasks of Assisting Sales Manager in developing sales plans in preparing quarterly weekly and monthly reports as required. Control cashiering activities in areas of purchasing, returns, and exchanges while still enforcing company policies and procedures. Contribute to the overall display and presentation efforts within the department environment, including stocking/replenishing merchandise.



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Kitchen Cabinet Specialist

  • May 2008 - Jul 2013

  Advised clients and customers on interior designs (kitchen needs) including space planning, layout and maximum utilization of furnishing/ appliances and color coordination. Consulted with clients and customers to determine factors affecting planning interior environments (kitchen), include budget, architectural preferences with purpose and costs while estimating material requirements and costs. Rendered various designs ideas in form of paste-ups and drawings. Provided training to over 25 new employees on communicating and sales technique with over 100 customers, understanding issues, analyzing the options and solving problems with feasible solution considerations. Lead a team of 8 -10 department associates, with coaching and professional development. Educated over 150 customers regarding the benefits of products and services as well as answer questions regarding assembling, pricing, and store availability. Developed and maintain relationships with new as well as existing customers, responding to inquires, suggesting up grades, recommending sales campaigns and promotions. Responsible for department 1st quarter (2011) sales increase by 10% by implementing new employee sale practices and customer engagement strategies. Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the department.