Experience

Franck Global

• South Africa
• Personal Care Product Manufacturing
• 1 - 100 Employee

• National Sales Manager

  • Jul 2021 - Present

• Business Consultant

  • Apr 2018 - Dec 2021



The Golden Olive

• Owner and Makeup Artist

  • May 2015 - Jun 2021



Steenberg Hotel

• Assistant Spa Manager

  • Sep 2016 - Mar 2018



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Spa Supervisor

  • Feb 2014 - Feb 2015

  Making sure that the reception, relaxation and treatment rooms are all immaculate, organized and tidy. Booking clients in for appointments as well as follow-ups.Resolving any customer complaints. Making sure that all equipment is properly sanitized. Selling products at every opportunity. Marketing the spa by actively organizing promotional activities. Ensuring that all equipment is in safe working order, maintained and serviced. Manage costs, expenses, reduce wastages and ensure efficient use of consumables. Manage stock shrinkage and efficiencies. Event co-ordination and execution. Supervision, training and mentoring the junior therapists to ensure that standards are maintained at all times. Keep abreast of new technology and treatments. Planning and executing of sales strategies. Mentoring staff on sales techniques and front desk etiquette Training all beauty therapists on product ranges and basic selling techniques. Assist the Spa Manager by ensuring the highest standards of service in the Spa is maintained and developed at all times. Assist in marketing of the spa and revenue generation. Co-ordinate and supervise the operations of the Spa. Address and resolve both guest and staff concerns. Assist with the Management of the Spa employees. Work in accordance to the internal and external control procedures. Do stock takes. Issuing out Stock to therapist on a daily and weekly basis. Maintain duty rosters. Place daily, weekly and monthly orders e.g. fruit, guest amenities, products and stock. Assist at the Reception Desk and perform treatments from time to time. Taking and promoting group bookings. Checking treatments rooms during the day and end of shift. Follow up on Maintenance, IT & other issues. Ensuring that staff follow the correct policies and procedures of the Spa. Good planning and organizing skills to meet deadlines. Assisting with payroll input, staff rostering, inventory control, ordering, training. Assisting in IR management and disciplinary processes.



Shakti Body and Laser Clinic

• Manager

  • Sep 2012 - Oct 2013

  Evaluating an individual’s treatment of skin or body problems and recommending a treatment. Helping customers to complete medical questionnaires. Making sure that the reception, relaxation and treatment rooms are all immaculate, organized and tidy. Booking clients in for appointments as well as follow-ups. Assuring the highest standard of customer care and services at all time. Resolving any customer complaints. Answering any queries from customers. Making sure that all equipment is properly sanitized and cleaned. Taking cash and credit card payment from clients. Ensuring the beauty salon is run efficiently and effectively. Selling beauty care products at every opportunity. Marketing the beauty salon by actively organizing promotional activities. Ensuring that all equipment is in safe working order, maintained and serviced. Perform beauty treatments to a high standard. Taking responsibility for reception, admin work, stock control and cashing up. Manage costs, expenses, reduce wastages and ensure efficient use of consumables. Manage stock shrinkage and efficiencies. Managing and marketing the supplements division. Event co-ordination and execution. Supervision, training and mentoring the junior therapists to ensure that standards are maintained at all times. Keep abreast of new technology and treatments. Planning and executing of sales strategies. Mentoring staff on sales techniques and front desk etiquette Training all beauty therapists on product ranges and basic selling techniques.



St. Andrews Hotel and Spa

• Assistant Spa Manager

  • Apr 2011 - Aug 2012

  Evaluating an individual’s treatment of skin or body problems and recommending a treatment. Helping customers to complete medical questionnaires. Making sure that the reception, relaxation and treatment rooms are all immaculate, organized and tidy. Booking clients in for appointments. Assuring the highest standard of customer care and services at all time. Resolving any customer complaints. Answering any queries from customers. Making sure that all equipment is properly sanitized and cleaned. Taking cash and credit card payment from clients. Ensuring the beauty salon is run efficiently and effectively. Selling beauty care products at every opportunity. Marketing the beauty salon by actively organizing promotional activities. Ensuring that all equipment is in safe working order, maintained and serviced. Perform beauty treatments to a high standard. Taking responsibility for stock control and cashing up.



Jollie Femm

• Management Team Member

  • Sep 2009 - Aug 2010

  Providing guests with the highest standards of beauty care and attention. Meeting and greeting customers when they arrive. Providing treatments & excellent customer care to clients. Giving aftercare advice on treatments and skincare matters. Ensuring the beauty salon is run efficiently and effectively. Selling beauty care products at every opportunity. Marketing the beauty salon by actively organizing promotional activities. Keeping the beauty salon to a high standard of hygiene, cleanliness and tidiness. Charging customers and taking payment from them. Handling customer comments and complaints in a professional manner. Correctly accounting for all monies taken and beauty products sold. Ensuring that all equipment is in safe working order, maintained and serviced. Helping client's complete a medical questionnaire before any treatments. Take responsibility for reception and admin work, stock control and cashing up.



Bach Property Group

• Front Desk Receptionist

  • Jan 2005 - Nov 2007

  Answer telephone, screen and direct calls, take and relay messages, ensure knowledge of staff movements in and out of organization, general administrative and clerical support, prepare letters and documents, schedule appointments, maintain appointment diary electronically and organize meetings. Answer telephone, screen and direct calls, take and relay messages, ensure knowledge of staff movements in and out of organization, general administrative and clerical support, prepare letters and documents, schedule appointments, maintain appointment diary electronically and organize meetings.