Chantelle Mui Backquist

REMOTE Consultant Chief Operations Officer at Holinic
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Contact Information
us****@****om
(386) 825-5501
Location
Nørreballe, Zealand, Denmark, DK
Languages
  • English Native or bilingual proficiency
  • Malay Native or bilingual proficiency
  • Mandarin Professional working proficiency
  • Cantonese Professional working proficiency
  • Arabic Elementary proficiency
  • Hindi -

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5.0

/5.0
/ Based on 2 ratings
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Peter Ling

Always positive and ever willing to learn. very good attitude and excellent in customer service. All the best Chantelle.

Russell Maw

Very diligent always in control a true professional.

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Credentials

  • Duolingo Danish Fluency: Beginner (Estimated)
    Duolingo
    Aug, 2016
    - Oct, 2024
  • Duolingo Danish Fluency: Elementary (Estimated)
    Duolingo
    Aug, 2016
    - Oct, 2024
  • Duolingo Danish Fluency: Intermediate (Estimated)
    Duolingo
    Aug, 2016
    - Oct, 2024

Experience

  • Holinic
    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • REMOTE Consultant Chief Operations Officer
      • Jan 2021 - Present

      Analysis and implementation of foundational structure. Worked closely with Founders to realize their vision for the company. Implemented communications processes and SOPs to serve as solid precedence for all future operational flow. Incorporated better platforms and CRM programs for more efficient and effective tracking of customer insight for the SaaS company. Analysis and implementation of foundational structure. Worked closely with Founders to realize their vision for the company. Implemented communications processes and SOPs to serve as solid precedence for all future operational flow. Incorporated better platforms and CRM programs for more efficient and effective tracking of customer insight for the SaaS company.

  • MATE.BIKE International
    • Denmark
    • Manufacturing
    • 1 - 100 Employee
    • Head Of Customer Service
      • Mar 2019 - Sep 2020

      Creation & management of the Customer Service department ; People & Operations managing, restructuring and implementing SOPs to better manage communications handling with the international customer base who are experiencing everything from logistical to mechanical issues with their MATE bikes. Intermittent REMOTE management throughout the course of hire, according to the COVID 19 lockdown regulations. Creation & management of the Customer Service department ; People & Operations managing, restructuring and implementing SOPs to better manage communications handling with the international customer base who are experiencing everything from logistical to mechanical issues with their MATE bikes. Intermittent REMOTE management throughout the course of hire, according to the COVID 19 lockdown regulations.

  • Mah Sing Group Berhad
    • Malaysia
    • Real Estate
    • 400 - 500 Employee
    • Customer Service Manager & Department Trainer
      • Dec 2015 - Jan 2017

      • Assessing both knowledge and skill of the employees, thorough observation, interview and survey. • Planning and designing appropriate training regimens and materials • Using the assessments as benchmarks and offering evidence of the effectiveness of training and the organizational change. • Training the trainees about curriculum design, public speaking and to be able to coach their individual teams. • Analysing and targeting the company’s learning needs, company’s goals and charting plans to execute these goals fully. • Taking employee assessments into consideration while determining the subject, content and the technique of training. • Planning and detailing the training strategy, objectives and time line in order to create a developed and great curriculum design. • Delivering training which would include everything from newly hired training to that of professional development session. • Communicating the topics effectively by properly understanding the needs of the audience and also targeting the sessions to meet their education level and skill. • Managing training department process, including the financial system and human resources. • Developing budgets, evaluating return on investments, hiring staff and mentoring the junior-level trainers • Training senior management to understand the service requirements to enable them to understand the process from the front lines. Show less

  • Freelance
    • Egypt
    • Human Resources
    • 1 - 100 Employee
    • Senior Learning & Development Corporate Trainer
      • Mar 2005 - Aug 2016

      =Liaise with department managers to determine training needs and schedule training sessions =Individual assessing of participants (both during training sessions and on site working environment) = AGILE training = Train the trainer =Design effective training programs from blue collar level to white collar level =Coaching and establishing foundation of proactive attitude for leadership programs =Conduct seminars, workshops, individual training sessions & coaching. =Prepare educational material such as module summaries, videos & communicative notes. =Interact , support and mentor new employees =Keep attendance and other records =Manage training budgets =Conduct evaluations to identify areas of improvement =Monitor employee performance and response to training =International module designing and training via SkypeClassroom. =Conducting training in Mandarin, Enlglish, Malay and Danish Show less

  • The Royal Selangor Golf Club
    • Business Consulting and Services
    • 1 - 100 Employee
    • Head Of Department of Members and Guests Services
      • Mar 2015 - Dec 2015

      =Managing 4 departments (Housekeeping, Comms &PR , Events and F&B) =Reporting directly to General Manager. =Overseeing day-to-day operations of the Club facilities & services provided to the country’s most elite members of society. =Overseeing food and beverage operations out of the four main restaurants on site. =Conducting food and beverage quality checks in adherence of safety and gastronomical regulations. =Monitoring extensive VIP service standards =Overseeing day-to-day operations of all outlets (service and sales) =Creating and implementing SOPs for all departments. =Budgeting (Capex and Opex budgets for follow year’s projection) =Handling out sourced F&B operators and caterers (menu , staffing, costing, kitchen equipment, legal contracting) =Counselling and disciplining of staff (Union & Non Union members) =Overseeing sales of events bookings and entertainment planning. =Managing joint teams (out sourced and in-house joint projects) =Handling 6600 Club Members of Society’s Elite. =Developing, training and facilitating in house (on site) learning and development training modules. =Primarily focusing on customer services, difficult customer handling, approach methods & team management. Show less

  • Volkswagen Group Malaysia
    • Malaysia
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Customer Service Manager & Corporate Trainer
      • Nov 2014 - Jun 2015

      =To observe, restructure & rectify process flow of customer services internally and externally. =To define all processes and SOPs in relation to SOC operations as a whole. =Supervise operations team to ensure excellence in customer service and front line support. =Oversee and carry out performance reviews and KPI performance analysis =Manage and supervise day to day operational issues and problems that arises providing supportive assistance to front line team members if required =Monitor random calls to improve quality, minimize errors and track operation performance. =Provide training to all staff to increase customer service excellence and measure improvement. =Assist in investigating all complains, mechanical or service, liaising with Principle to achieve amicable outcome. =To closely follow up on everyday communication escalated that requires solution for smooth operations. =Manage other operational matters that require communication with other departments.(warranty, spare parts, body&paint) Show less

  • Lovisa Sdn Bhd
    • Branch Manager
      • Feb 2014 - Sep 2014

      =Oversee day to day operations of the store =Location scouting and set up of new boutiques =Marketing strategizing =Set and manage KPIs & KRAs =Quality control =Staff recruitment =Visual merchandising Market value research implementation Training staff of base store and sister stores =Oversee day to day operations of the store =Location scouting and set up of new boutiques =Marketing strategizing =Set and manage KPIs & KRAs =Quality control =Staff recruitment =Visual merchandising Market value research implementation Training staff of base store and sister stores

  • Kuwait Airways
    • Kuwait
    • Airlines and Aviation
    • 700 & Above Employee
    • PREMIUM CLASS CABIN CREW
      • 2007 - 2013

      • Ensured passenger satisfaction and safety according to company standards on Boeing 777, Airbus 340 and Airbus 300. Duties: • Certified in aviation security over Boeing and Airbus pre-boarding security checks of aircraft, in-flight checks,passengers and carry-on baggage • Comprehensive knowledge of flight and emergency procedures • Provided excellent professional world class service to Diplomats, Royalty and Decorated Military Personal • First-aid and medical skills (Special Handling pax) • In-depth knowledge of conducting pre-flight safety checks of cabin area Show less

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