Experience

ANEW Hotels & Resorts

• South Africa
• Hospitality
• 100 - 200 Employee

• Revenue Manager

  • Nov 2021 - Present

• General Manager ANEW Hotel Hatfield

  • Feb 2020 - Nov 2021



Protea Hotel Manor

• Pretoria Area, South Africa

• Revenue Manager

  • Jul 2016 - Present

  Prepare Documentation to conduct the daily pricing meeting as per the prescribed agenda • Implement and maintain strategies with the General Manager to sell the right products, to the right GUEST’s, at the optimal price at the right time through the most cost-effective channels. • Co-ordinate individual and group BAR levels and rate band strategically to optimize revenue. • Maintain the optimal sales mix within the hotel • Co-ordinate all rate review strategies and implementations of such. • Responsible for checking adherence to all standard operating procedures to achieve the optimal RevPar • Record and analyse denials and implement yielding decisions based on this • Implement “red flag” actions required when market segments are forecasting to finish below budget, or showing signs of decline/distress in accordance with the MPC and General Manager. • Completion of the hotels online rate builder. • Knowledge of entire reservations procedure according to the Protea Hotels Operating Standards • Strategically manage and supervise Hotel revenue streams to ensure all inventory is sold throughout the hotel at the optimal price. • Manage Rate review strategies • Responsible for implementation of policies and procedures • Responsible for correct profiling of al bookings on the Opera PMS • Liaise with the sales department in regards to occupancy, rates and availability. • Identify top producing accounts ensure proper recognition by Reservations STAFF • Monitoring telephone manner and general performance of reservations STAFF daily. • Ensure special handling of repeat GUESTS and VVIP • Booking, handing over and reviewing room blocks for long stay and groups • Supervising and handling of group reservations • Maintain cordial relations with all GUESTS • Balancing of inventory between Opera and Marsha • Building and Maintenance of rates if High performance pricing • Utilizing One Yield Show less



Fortis Hotels

• Pretoria Area, South Africa

• Group Revenue Manager & CRO Manager

  • Nov 2017 - Feb 2020



Protea Hotel Capital & Protea Hotel Manor

• Pretoria

• Revenue Manager

  • Oct 2016 - Feb 2020

  Prepare Documentation to conduct the daily pricing meeting as per the prescribed agenda • Implement and maintain strategies with the General Manager to sell the right products, to the right GUEST’s, at the optimal price at the right time through the most cost-effective channels. • Co-ordinate individual and group BAR levels and rate band strategically to optimize revenue. • Maintain the optimal sales mix within the hotel • Co-ordinate all rate review strategies and implementations of such. • Responsible for checking adherence to all standard operating procedures to achieve the optimal RevPar • Record and analyse denials and implement yielding decisions based on this • Implement “red flag” actions required when market segments are forecasting to finish below budget, or showing signs of decline/distress in accordance with the MPC and General Manager. • Completion of the hotels online rate builder. • Knowledge of entire reservations procedure according to the Protea Hotels Operating Standards • Strategically manage and supervise Hotel revenue streams to ensure all inventory is sold throughout the hotel at the optimal price. • Manage Rate review strategies • Responsible for implementation of policies and procedures • Responsible for correct profiling of al bookings on the Opera PMS • Liaise with the sales department in regards to occupancy, rates and availability. • Identify top producing accounts ensure proper recognition by Reservations STAFF • Monitoring telephone manner and general performance of reservations STAFF daily. • Ensure special handling of repeat GUESTS and VVIP • Booking, handing over and reviewing room blocks for long stay and groups • Supervising and handling of group reservations • Maintain cordial relations with all GUESTS • Balancing of inventory between Opera and Marsha • Building and Maintenance of rates if High performance pricing • Utilizing One Yield Weekend Manager on Duty shifts Show less



Protea Hotel Capital

• 1 - 100 Employee

• Revenue Manager

  • Jul 2014 - Jul 2016

  • Prepare Documentation to conduct the daily pricing meeting as per the prescribed agenda• Implement and maintain strategies with the General Manager to sell the right products, to the right GUEST’s, at the optimal price at the right time through the most cost-effective channels.• Co-ordinate individual and group BAR levels and rate band strategically to optimize revenue.• Maintain the optimal sales mix within the hotel• Co-ordinate all rate review strategies and implementations of such. • Responsible for checking adherence to all standard operating procedures to achieve the optimal RevPar• Record and analyse denials and implement yielding decisions based on this• Implement “red flag” actions required when market segments are forecasting to finish below budget, or showing signs of decline/distress in accordance with the MPC and General Manager.• Completion of the hotels online rate builder. • Knowledge of entire reservations procedure according to the Protea Hotels Operating Standards• Strategically manage and supervise Hotel revenue streams to ensure all inventory is sold throughout the hotel at the optimal price.• Manage Rate review strategies• Responsible for implementation of policies and procedures• Responsible for correct profiling of al bookings on the Opera PMS• Liaise with the sales department in regards to occupancy, rates and availability. • Identify top producing accounts ensure proper recognition by Reservations STAFF• Monitoring telephone manner and general performance of reservations STAFF daily.• Ensure special handling of repeat GUESTS and VVIP • Booking, handing over and reviewing room blocks for long stay and groups• Supervising and handling of group reservations• Maintain cordial relations with all GUESTS• Balancing of inventory between Opera and Marsha• Building and Maintenance of rates if High performance pricing• Utilizing One Yield Show less

• Marketing Co-ordinator

  • Oct 2008 - Jun 2015

  Compilation, implementation and co-ordination of the hotel MARKETING PLAN.The POSITIONING PLAN has been compiled and updated on a regular basisThe MARKETING PLAN has been compiled and includes long and short-term strategies for both the acquisition of new business and for the maintenance of existing business per key specific market segments and rate categoriesTo compile monthly measurability statistics for all advertising done and send to head officeTo co-ordinate and complete follow up actions for all sales calls as required by the marketing plan.To co-ordinate and complete follow up actions for all property inspections as required by the marketing plan. The attendance of annual sales & marketing training courses.The compilation, co-ordination and implementation of ad hoc marketing strategies over and above the MARKETING PLAN should the need arise for a specific strategy in a particular market segment To ensure that all actions included in the MARKETING PLAN have taken place on a daily, weekly and/or monthly basisTo ensure that all actions as a result of the hotel’s monthly marketing meeting are coordinated and implementedAssist in the Banqueting Department with quotations, assisting Clients, ensuring bookings are confirmed and payment has been made. Updating websites with new information of the hotel and ensuring that all websites have the correct information of the hotel. Show less



Protea Metering

• Pretoria Area, South Africa

• Portfolio Manager

  • Feb 2007 - Sep 2008

  Manage buildings electricity and water. Billing clients. Manage buildings electricity and water. Billing clients.