Experience

Box Hill RSL

• Hospitality
• 1 - 100 Employee

• Functions Manager

  • Jul 2016 - Present

  Box Hill RSL have a reputation for high quality food and outstanding service. Undertaking potential client inspections and other sales and marketing activities. Hosting current client meetings. Staff recruitment and rostering. Event administration ensuring all client and management requirements are met. Responsible for the co-ordination and smooth running of events, liaising with all staff regarding the set up and close down of the rooms including all reconciliation of tills. Follow up all member and customer inquiries in relation to new function bookings, tours of the venue, conduct meetings and relay all relevant function information to corporate groups. Liaising with the Head Chef regarding menus and function packages. Update the Chef on a weekly basis on all upcoming function and events, dietary requirements and any special requests. Also updating all staff on any event related changes that may affect the event. Ensure that customer service and member comfort, satisfaction and security are paramount at all times. Handles customer complaints and member queries in a professional and diplomatic manner and pass on relevant complaints to the Operations Manager. Ordering and collecting of function equipment from surrounding businesses. Ensure a sufficient supply of linen and consumables are on hand for all forthcoming functions. Also manage the supplies of linen, serviettes, floral arrangements, crockery, AV requirements and all other associated equipment and supplies. Ensuring functions run smoothly all functions, monitoring our team of wait staff and assisting the floor manager to ensure all clients and guests are happy. Show less



Creatively Curated

• Melbourne, Australia

• Director

  • Jan 2015 - Present

  We are different! At Creatively Curated we use our industry knowledge to provide marketing know-how to hotels, restaurants, venues and event agencies. We personalise our services - we ascertain what your business needs from us to grow and create a proposal unique to your company. When combined with our experience and enthusiasm, our tailored approach means we deliver! In simple terms, we helps start-up and small businesses grow by providing them with a person dedicated to marketing your products and services. We make it affordable for all businesses to have a dedicated marketing resource to market your business. Benefit from our experience, our network of clients and our in-house expertise in all facets of the marketing mix from graphic design and web development to public relations and branding. Our team of talented professionals ensure that your brand is alive in the minds of your customers. Show less



Cypress Lakes Resort, Hunter Valley

• Hunter Valley, NSW

• Marketing & Events Corrdinator

  • Jan 2011 - Jan 2014

  Acting as Wedding Coordinator & Marketing Manager - Maternity leave  Ensure the administration and presentation of concepts for a range of special events and conferences such as events, functions and weddings  Effective management of client relationships, attending to all client enquiries and issues  Turn leads and opportunities into sales and continue to increase sales targets and KPI’s  End to end management of all event operational, financial and administrative requirements including venue booking, catering and AV production  Management of supplier relationships, sourcing and securing all event requirements  Proactive management of all OHS and risk control processes  Accurate management of client database, including control of supplier contract and rate information  Hands on training and support of all staff involved in individual incentive events  Site inspections of the property  Liaising with Chefs and function managers regarding menus etc. Show less



Marion Learning Festival

• Adelaide, Australia

• Festival Assistant

  • May 2010 - Jul 2010

   Scheduled facilities and services for outside organisations events  Maintained weekly and monthly facility activities calendar  Ensured adequate staffing at events and supervised crew  Compiled materials for events program  Maintained mailing list for distribution of pertinent information  Scheduled facilities and services for outside organisations events  Maintained weekly and monthly facility activities calendar  Ensured adequate staffing at events and supervised crew  Compiled materials for events program  Maintained mailing list for distribution of pertinent information



Adelaide Festival Centre

• Australia
• Performing Arts
• 100 - 200 Employee

• Cabaret Festival Coordinator

  • May 2010 - Jun 2010

   Supported and collaborated with Artist Director  Ensured conference planning schedule, policies and budget were adhered to  Contracted caterers, a/v specialists and other vendors  Published and distributed marketing materials  Assisted in passenger pick up/drop off and general meet and greet of guests  Maintained strong public relationships and effectively managed complaints  Supported and collaborated with Artist Director  Ensured conference planning schedule, policies and budget were adhered to  Contracted caterers, a/v specialists and other vendors  Published and distributed marketing materials  Assisted in passenger pick up/drop off and general meet and greet of guests  Maintained strong public relationships and effectively managed complaints



Australian Tourism Exchange

• Adelaide, Australia

• Exhibition Assistant

  • May 2010 - Jun 2010

   Supported exhibition coordination by assisting in event set up  Effectively performed general office administration duties including mail outs, data entry, answering phones  Supported exhibition coordination by assisting in event set up  Effectively performed general office administration duties including mail outs, data entry, answering phones