Experience

New Vista

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Electronic Visit Verification Specialist

  • Oct 2022 - Present



Department of community based services

• Family Support Specialist

  • Mar 2021 - Present



Tempur Sealy International

• United States
• Consumer Goods
• 700 & Above Employee

• Consumer Services Specialist

  • Jan 2017 - Jan 2020

  As a consumer care representative I am the point of contact for customers needing assistance. A few of my duties include order tracking, assist with providing information for submitting warranty claims, placing orders for warranty exchanges, submitting scope tickets when issues arise with customer orders, and also making contact with delivery agents to ensure customers are contacted in a timely fashion to set up deliveries.Retail Account RepresentativeIn this position I was in charge of several online retail sites such as Overstock, Mattress Firm, and US mattress. I was responsible for submitting Customer orders, once processed by the retailer, to the warehouse to be filled as well as to the carrier that delivers to residents. In this role I utilize my problem solving skills daily to correct any issues with orders submitted to me via email by the retailers or the carrier.



KHBE

• Customer Service Representative

  • Apr 2016 - Dec 2016

  My responsibilities in this job was assisting Kentucky residence in applying for health insurance coverage,answering multiple calls per shift and addressing concerns with insurance coverage and utilizing problem solvingskills to address any issues. As well as using information provided to determine eligibility for citizens that call in toapply for insurance coverage such as Medicaid or Qualified Health plan through the state. My responsibilities in this job was assisting Kentucky residence in applying for health insurance coverage,answering multiple calls per shift and addressing concerns with insurance coverage and utilizing problem solvingskills to address any issues. As well as using information provided to determine eligibility for citizens that call in toapply for insurance coverage such as Medicaid or Qualified Health plan through the state.



CubeSmart

• United States
• Real Estate
• 700 & Above Employee

• Property Manager

  • Nov 2014 - Mar 2016

  In this position my main focus was to provide exceptional service to our Customers and Sales leads over thephone as well as to walk-ins, recommended appropriate unit sizes and services based on individual Customers’needs. Understand and explain the leasing process to Customers. On a daily basis I operated a POS system to takepayments, conducted visual and space audits of entire facility as well as perform lock checks. I was alsoresponsible for submitting all property invoices for payment.



Domino's Pizza

• Assistant Manager

  • Apr 2014 - Nov 2014



Duane Reade

• Supervisor

  • Mar 2012 - Nov 2014



KFC

• Supervisor

  • Jan 2008 - Mar 2012