Inbound Customer Service Representative

• Aug 2019 - Present

Operations Trainer

• Jun 2017 - Apr 2019

• Developed in-house training materials in various formats – webinar, classroom and on-the-job training. • Organised supplier training workshops • Conducted training needs analysis • Daily store visits across Perth for instore training • Regular communication with staff and suppliers via phone and email • Attended new store openings and assisted with the store setup and stocktaking • Assisted with induction programs • Updated the organisation’s Operations Manual • Prepared monthly Training Result reports • Planning and booking travel and accommodation • Dealt with all enquiries and resolved problems remotely and in person • Minute taking for franchisee regional meetings • Basic NetSuite training and support delivered in person and remotely • General office administration and record keeping Show less

State Trainer/Business Development Representative - NZ, SA and WA

• Oct 2015 - May 2017

• Worked closely with store managers and owners to build strong working relationships as well as implementing staff incentives to ensure store sales targets were achieved. • Regular communication with staff, store managers and owners via phone and email. • Responsible for conducting both product and sales training • Scheduled monthly training sessions throughout NZ and Australia • Planning and booking of travel and accommodation • Worked closely with store managers and owners to build strong working relationships as well as implementing staff incentives to ensure store sales targets were achieved. • Regular communication with staff, store managers and owners via phone and email. • Responsible for conducting both product and sales training • Scheduled monthly training sessions throughout NZ and Australia • Planning and booking of travel and accommodation

Account Manager and Trainer

• Apr 2013 - Jun 2015

• Responsible for building customer relationships and retentions. • First point of contact for all customers, ensuring that all requests and enquiries are dealt with promptly and efficiently to the highest level of customer satisfaction. • Successfully prioritised and escalated customer issues to appropriate members of the support and/or sales team. • Proactively ensuring that customer issues are brought to a satisfactory conclusion. • Responsible for building customer relationships and retentions. • First point of contact for all customers, ensuring that all requests and enquiries are dealt with promptly and efficiently to the highest level of customer satisfaction. • Successfully prioritised and escalated customer issues to appropriate members of the support and/or sales team. • Proactively ensuring that customer issues are brought to a satisfactory conclusion.

Front Desk Receptionist

• Nov 2012 - Feb 2013

• Received all incoming calls and directed them to the appropriate staff member. • Meet and greet visitors • Organised the hospitality requirements for management meetings and presentations. • Provided administrative support to all divisions of the business (HR, sales, marketing and finance). • Travel and accommodation bookings for executives • Account queries, administration tasks and expense reimbursements. • Maintained health and safety procedures including fire drills and evacuations. • Ordered stationery • Organised staff Christmas function • Sorted and distributed mail including filing Show less

Real Estate Agent (Rentals)

• Sep 2011 - Nov 2012

• Registering of new applicants • Held viewings for applicants • Taking deposits as well as reference checks • Contract signing and rent collection • Ongoing communication with property owners • Facilitating check in and check out procedures • Ordering of furniture for fully furnished apartments • Addressed tenant concerns • Regular property maintenance and inspections • Continually updating the client data base • Marketing the company via Social Media including listings maintenance Show less

Salesforce CRM Customer Service Help Desk

• Aug 2011 - Nov 2011

• Worked first level support for Sales force customers and users. Liaised with clients on their software and hardware issues via phone and logging it into the system remotely to resolve. • Training of a new staff members. Data entry of new companies and users into the database. • Worked first level support for Sales force customers and users. Liaised with clients on their software and hardware issues via phone and logging it into the system remotely to resolve. • Training of a new staff members. Data entry of new companies and users into the database.

Admin Assistant

• Jul 2011 - Aug 2011

• Processing client medical reports, invoices, claims and correspondence. • Processing client medical reports, invoices, claims and correspondence.

Product Promotions

• Jan 2010 - May 2011

• Promotion of different products at functions and corporate events. Responsible for event sales management of the promotions team. • Promotion of different products at functions and corporate events. Responsible for event sales management of the promotions team.

Administrative Assistant

• Jan 2010 - Nov 2010

HR Assistant: • Various office admin tasks predominantly within the HR department maintaining employee records and preparing payroll. HR Assistant: • Various office admin tasks predominantly within the HR department maintaining employee records and preparing payroll.