Project Manager

• Aug 2020 - Present

Project Manager

• Nov 2015 - Aug 2020

Res.im is a small team based out of London, Ontario, focused on UX research, design, and consulting. As Res.im's project manager, I'm responsible for creating scope documents, and timelines that work within outlined budgets. I'm also a main point of contact for all clients, and potential third party integrators. I have experience working with companies throughout different stages of their lifecycle: startups to global enterprises. Res.im is a small team based out of London, Ontario, focused on UX research, design, and consulting. As Res.im's project manager, I'm responsible for creating scope documents, and timelines that work within outlined budgets. I'm also a main point of contact for all clients, and potential third party integrators. I have experience working with companies throughout different stages of their lifecycle: startups to global enterprises.

Office & Project Coordinator

• May 2014 - Nov 2015

Acted as the main point of contact for clients, and managed the projects to ensure they were completed within scope, within budget, and on time. Internally, I ran weekly production meetings with my team and managed the office which included and placing orders for supplies, and bookkeeping. Acted as the main point of contact for clients, and managed the projects to ensure they were completed within scope, within budget, and on time. Internally, I ran weekly production meetings with my team and managed the office which included and placing orders for supplies, and bookkeeping.

Sales & Promotional Associate

• 2013 - May 2014

Promoted the company through various marketing activities, focusing on experiential marketing techniques. While working in-store, was trained as a shift supervisor including closing the tills and distributing tasks for colleagues. For online sales, I was jointly responsible for packaging and recording incurred expenses. Promoted the company through various marketing activities, focusing on experiential marketing techniques. While working in-store, was trained as a shift supervisor including closing the tills and distributing tasks for colleagues. For online sales, I was jointly responsible for packaging and recording incurred expenses.

Customer Service Representative

• Jun 2012 - Apr 2013

Provide guests with premium customer service and take initiative with every guest to try and optimize their satisfaction with WestJet as a whole. Work as part of a team to get everyone checked in happily and in a timely matter, as well as work independently when assessing each check-in. Provide guests with premium customer service and take initiative with every guest to try and optimize their satisfaction with WestJet as a whole. Work as part of a team to get everyone checked in happily and in a timely matter, as well as work independently when assessing each check-in.

Marketing and Administrative Assistant

• Feb 2011 - Aug 2011

Provide all administrative assistance by answering phone calls, updating agendas and making appointments as well as completing bookkeeping via SA. I was also able to provide light coding for various websites. For the marketing portion of my work I looked into different ways to grow the corporation brand name and updated social media for our company, as well as our clients. Provide all administrative assistance by answering phone calls, updating agendas and making appointments as well as completing bookkeeping via SA. I was also able to provide light coding for various websites. For the marketing portion of my work I looked into different ways to grow the corporation brand name and updated social media for our company, as well as our clients.

Supervisor

• Aug 2006 - Aug 2010

Starting as a hostess and soon after being trained as a baker, I took orders and prepared drinks/food. Within my first year I was promoted to a supervisor, where I was held accountable for all daily duties including closing the tills and distributing tasks. I was also in charge of scheduling breaks whilst keeping labour costs in mind. Starting as a hostess and soon after being trained as a baker, I took orders and prepared drinks/food. Within my first year I was promoted to a supervisor, where I was held accountable for all daily duties including closing the tills and distributing tasks. I was also in charge of scheduling breaks whilst keeping labour costs in mind.