Experience

Best Friends Animal Society

• United States
• Non-profit Organizations
• 500 - 600 Employee

• Community Engagement Manager

  • May 2021 - Present

  Hired to oversee the No-Kill Los Angeles Coalition of 150 rescue partners while maintaining a relationship with 6 city shelters in Los Angeles City. Managed a budget of $850,000 in grant funding for community cats, neonatal kittens, medical, and large dog programming. In 2022, took on the responsibilities of the volunteer and local events teams to encompass a larger community outreach development plan.•Built connections with city council offices, state officials, and neighborhood councils through relationship development and event participation.•Implemented and structured standard operating procedures for volunteers to increase engagement and advance volunteer abilities to help.•Enhanced coalition participation in events and general one-on-ones to build further collaboration.•Expanded event participation to over 80 events throughout the city to increase fostering, adoptions, community resources, and connections.•Created, led, and oversaw project development for 2 LA Departments (Outcomes and Care) in 2023. Projects included a Virtual Foster Program, Spanish Speaking Foster Program, Dog Volunteer Onboarding to decrease barriers, and Increasing Safety Check-Ins for Volunteers to support higher levels of animal care. Show less

• Lifesaving Programs Support Lead

  • Oct 2019 - Jul 2021

  Hired to assist in overseeing of the adoption and caregiving teams of 20 staff members at the Best Friends facility in West Los Angeles – NKLA, while coordinating the care of 60 dogs, 40 cats, and 100 kittens. Managed relationships with 18 active rescue partners who held kennel space at NKLA. Assisted with over 1600 adoptions as well as directed intakes for over 120 animals from partners.•Built strong communications between our Mission Hills and NKLA facilities through continued training opportunities monthly for staff.•Implemented weekly evaluations with caregiving staff on the animal population to coordinate stronger enrichment programs and training plans for 10 – 15 behavioral challenged animals weekly, 60 animals total.•Developed onboarding and training techniques for 30, 60, and 90 days milestone check-ins for current and new staff members. Show less



Break The Floor Productions

• United States
• Entertainment Providers
• 1 - 100 Employee

• Event & Sponsorship Director

  • Sep 2015 - Mar 2020

  Recruited to plan the Dance Teacher Summit, a bi-coastal annual dance teacher conference that attracts more than 2K attendees. Oversee schedule and class development, faculty/vendor/sponsor recruitment, event inquiries, expo hall layouts, and multimedia marketing. •Eliminated a $300K annual deficit and made the event profitable by developing a comprehensive budget, maximizing exhibit space, increasing fees, and improving sponsorship/attendee experience. Additional results include: –Accelerated exhibitor/sponsorship revenue $700K per year (75%) by creating customized sponsorships with 300+ companies. –Slashed expenses $200K via promotional material development and budgetary management. –Boosted event attendance 50% by implementing a marketing strategy and managing print/digital design direction. –Grew business connections and relationships more than 150%. –Produced artistic performances and dance educational opportunities that reach 300,000+ teachers, dancers and artists per year. •Increased attendee revenue more than $100K by restructuring the event to boost paying attendee numbers 20%. •Enhanced social media following 700% on Twitter, 300% on Instagram, and 25% on Facebook through active posting and daily interaction. •Added 4 new programs, 20 new instructors, and 2 permanent annual Dance Teacher Summits via evaluations and experience improvements. Show less



Museum of Fine Arts, Boston

• United States
• Museums, Historical Sites, and Zoos
• 500 - 600 Employee

• House Manager, Public Programs

  • Jun 2013 - Aug 2015

  Partnered with programming and external partners to produce 800+ programs that reached more than 300,000 patrons each year. Built 1,000+ ticketed programs and ticketing promotions in sales/ticket system while managing 15 ticket representatives, an assistant manager, and 50 volunteer ushers. Directed daily event logistics.•Cut booking errors 95% and eliminated last-minute add-ons through detailed maintenance of the master event calendar.•Boosted ticket sales 20% by improving overall customer experience, implementing creative solutions, and assessing the success of more than 30 large events annually.•Accelerated volunteer retention rate from 10% to 80% within a 12-month period by improving communications, requiring a 12-month commitment, and implementing an interview/training/shift shadowing process. Show less

• Member & Visitor Services Representative

  • Apr 2012 - Jun 2013

  •Provided optimal & personalized customer service to over a million visitors a year•Maintained a working knowledge of the museum collections & other exhibitions •Organized & briefed over 1000 groups per month on museum policies•Accurately processed transactions for a variety of ticketing & membership scenarios helping to increase memberships by 13%



South Shore YMCA

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Dance Instructor

  • Jan 2012 - Aug 2015

  •Built curriculum for children 4 to 9 years old in various styles of dance •Trained over 100 students per year on ballet, jazz & tap technique •Composed & developed monthly publicity material expanding classes by 600% •Built curriculum for children 4 to 9 years old in various styles of dance •Trained over 100 students per year on ballet, jazz & tap technique •Composed & developed monthly publicity material expanding classes by 600%



The Kurland Agency

• United States
• Music
• 1 - 100 Employee

• Marketing Intern

  • May 2013 - Sep 2013

  •Assisted with website publishing & maintenance •Maintained video, digital & CD libraries of artist music •Organized & mailed publicity materials to venue prospects •Proofread marketing materials such as the artist catalog, promo postcards & artist one-sheets •Research reviews, previews & interviews of the artist roster •Assisted with website publishing & maintenance •Maintained video, digital & CD libraries of artist music •Organized & mailed publicity materials to venue prospects •Proofread marketing materials such as the artist catalog, promo postcards & artist one-sheets •Research reviews, previews & interviews of the artist roster



Garth Fagan Dance

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Assistant Company Manager

  • Mar 2010 - May 2012

  Partnered with booking agents, publicists, theatre/venue managers, presenters, and staff to plan, arrange, and negotiate more than 100 local, national, and international tour performances and educational opportunities that reached more than 80,000 people per year, as well as 7,000+ under-privileged youth. Additionally directed the company’s marketing efforts.•Transformed a $5,000 per-tour-city deficit to a $10K per-city profit by renegotiating contracts, strengthening communications, implementing marketing metrics, cultivating grant writing, boosting ticket sales 30%, and improving community outreach 50%.•Grew firm’s revenue $15K while improving Rochester, NY’s educational grant funding $20K as part of an educational outreach to 2 inner-city charter schools.•Lifted company’s revenue an additional $24K by partnering with schools to launch Fagan Technique master classes and repertoire classes at 4 local colleges in the Rochester area. Show less

• School Administrator

  • Sep 2008 - Aug 2011

  Concurrent with other roles at Garth Fagan Dance, managed all student account and financial transactions, organized school events, maintained student records, and corresponded with parents and faculty. Enforced school policies and facilitated a variety of student development programs. Oversaw 15 work-study students and 2 student employees.•Boosted enrollment 30% and accelerated revenue of $20K, during the 2008/09 economic downturn, by developing a registration tracking system that ensured 100% tuition payment and properly disbursed scholarships.•Grew Summer Intensive attendance from 15 (2009) to 200 (2011) by developing a college outreach program and revamping the curriculum. Show less

• Advancement Associate

  • Jul 2009 - Jun 2010

  Helped the Director of Development implement strategic development initiatives and events on behalf of the dance company. Created and distributed external and Board of Trustees communications. Led donor relations and managed the donor database. Managed 2 interns and 1 office staff member.•Secured more than $300K in grant-based income within first 6 months in role by identifying and personally writing applications for 20 grants, of which 18 were awarded.•Augmented donations 15% by implementing a digital marketing campaign that increased Facebook followers 100% and launched a monthly newsletter with a 40% open rate. Show less



Natasha Trifian Performance Group

• Greater New York City Area

• Development Intern

  • Jul 2008 - Sep 2008

  •Researched & organized 100 new presenting opportunities to increase revenue by 20% •Solicited new sponsorships decreasing travel expenses by $10,000 •Formulated press kits for potential agents to increase bookings options by 15% •Researched & organized 100 new presenting opportunities to increase revenue by 20% •Solicited new sponsorships decreasing travel expenses by $10,000 •Formulated press kits for potential agents to increase bookings options by 15%