Experience

Wagner Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Service Rep

  • Feb 2012 - Present

  Set up appointments, provided customer service on a multi line phone. Upload and process all receiving tallies received. Created Bill of Ladings and shipping tallies. Balanced all receiving, shipping and supplies daily. Trained new employees. Set up appointments, provided customer service on a multi line phone. Upload and process all receiving tallies received. Created Bill of Ladings and shipping tallies. Balanced all receiving, shipping and supplies daily. Trained new employees.



US Census Bureau

• Automation Office Operations Supervisor

  • Apr 2009 - Sep 2010

  Performed routine clerical tasks supporting the receipt, verification, and control of office automation equipment. Performed maintenance tasks related to office automation equipment. Assisted in the tracking of equipment inventory. Managed automation supplies for office equipment. Provided technical guidance and support to the field staff. Provided technical support for the Local Census Office applications, Field Operations Supervisors' laptops and handheld computers. Tracked, reported, and resolved technical problems/issues/requests. Show less



Whelan Security

• United States
• Security and Investigations
• 700 & Above Employee

• Security Office

  • Sep 2007 - Dec 2008

  Ensured controlled access to federally protected property. Verified positive identification of all personnel. Conducted full inspection of all delivery and maintenance vehicles. Executed random ID Badge checks on federally protected property. Audited Daily Logs and created Supervisor Daily Log for the client. Audited Timesheets for errors and to verify that there were no abandoned posts. Faxed all documents as requested by the Management Team. Executed random tests on all communication devices to ensure that they were working properly. Knowledge of Multiplexers. Show less



Transamerica

• United States
• Financial Services
• 700 & Above Employee

• Model Office Analyst

  • Jun 1995 - Dec 2008

  Created Test Plans and Test Matrices for top company projects. Created Test Plans and Test Matrices for new products and/or new software needing to be implemented. Led team in executing testing of Test Plans and Test Matrices on multiple software. Researched issues found and logged them on the Issues Log. Retested issues that were placed in Ready-to-Test status; followed through until proven to be corrected. Trained the users on new programs and/or products. Provided training for new employees. Team lead in the departments Quarterly meetings. Provided Help Desk support. Knowledge of Cyberlife, Lipas, AWD, Mantis, Remedy, and Issues Log mainframes/software and PDF and Issue Age files. Knowledge of Group Master Policies, Policy Pages, Annual Statements, and Billing Statements. Knowledge of Accident, Health, Cancer, Whole Life and Universal Life insurance products and all applicable riders Show less