Experience

Wifi Money

• United States
• Financial Services
• 1 - 100 Employee

• Employee Retention Credit Specialist

  • May 2022 - Present

  Assist businesses retrieve the Employee Retention Credit. We have helped over 3400 businesses of all sizes retain more than $1.4B in grant money. Most do not realize you can now claim the ERC even if you received the PPP loans. Assist businesses retrieve the Employee Retention Credit. We have helped over 3400 businesses of all sizes retain more than $1.4B in grant money. Most do not realize you can now claim the ERC even if you received the PPP loans.



Self-employed

• CEO of Brooks Estate Inc

  • Jan 2017 - Aug 2022

  Obtain customers for Melaleuca, Inc. utilizing in person, social media and phone sales strategies Manage around 2000 accounts by communicating updates, sale items and new products Resolve inquiries or concerns of customers Acquiring 230 personal accounts, providing excellent customer service on a week to week, month to month basis Lead, train and assist other team members in daily activities Retain all customer accounts using CRM techniques, with standing retention rate 94.43%



Vets First Choice

• United States
• Veterinary Services
• 1 - 100 Employee

• Office Manager

  • Feb 2016 - Nov 2016

  Assisted in screening, interviewing, hiring and served as the primary resource for onboarding new employees, completing new hire paperwork Provided management in respect to calendar management, setting appointments, providing travel arrangements, and overall meeting managementPrepared and submitted expense reports providing summary information for budget purposesGreeted and accommodated office visitorsOrganized and managed logistics for onsite and offsite department meetings, orientations, training sessions and other eventsDeveloped processes to continuously improve internal procedures in respect to organizing and maintaining files and recordsLiaison with building management on all facilities, HVAC, plumbing, electrical, maintenance and parking related issues to ensure appropriate follow-up of employee requests for servicesVendor management and procurement of all office and kitchen supplies managing and overseeing budget of expenses and inventory controlManaged all logistics for internal office moves and redesign of office configuration including new hiring seating arrangementsMaintained and scheduled periodic office space maintenance, i.e. carpet cleaning, recycling,

• Pet Owner Support Specialist

  • May 2015 - Jan 2016

  Provided prompt and considerate service to all customersAnswered and resolved inbound calls relating to customer inquiries, order fulfillment, miscellaneous issues Communicated with customers through various channels such as chat, email and phoneEnsured all requests/required data entry is accurate and completed on timeCalled customers and assisted them in placing orders



Cargill

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Account Manager

  • May 2013 - Apr 2015

  Established and built effective customer relationships with existing clients and prospects Actively prospected new customers to grow market share and brand recognition in defined geography Collaborated with customers to enhance the profitability of their business Provided communication between the customer and business management team Established strategies for defined territories to include growth plans, marketing, and merchandising Increased margin dollars by 125% and weekly volume by 33%