Regional Sales Executive

• Apr 2022 - Present

Sales and customer service executive

• Jan 2018 - Feb 2022

I was responsible for assisting the venue teams by selling wines and services for events of all sizes.Complete sales order entries and other sales related activities. Provide general sales administration support as needed including order entry, opportunity management, billing, and customer follow-up. TDirectly sell smaller events, as determined appropriate by the Manager.Drive Results - maximise revenue and adhere to event profit guidelines for all assigned business.Deliver World Class Service - Meet client needs through attending client meetings and responding to client concerns, questions and problems.Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.Ensure customer data base is accurate and up to date at all times.Sales agent for multiple areas, wide variety of wines, spirits and beers.Handled customer relationships, orders, stock merchandising and wine lists.Both for retail and on trade. Handel if customer queries

Call Center Customer Service Representative

• Feb 2016 - Jan 2018

My role was to manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsCall centre admin work Handling customer queries and orders Upselling on existing orders Training new employees