Experience

SunCrest Healthcare
• United States
• Hospitals and Health Care
• 100 - 200 Employee
• Account Executive

  • Apr 2021 - Present

Dragon Rises College of Oriental Medicine
• United States
• Higher Education
• 1 - 100 Employee
• Director of Admissions and Student Services

  • Jun 2019 - Apr 2021

LHC Group
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Account Executive

  • May 2019 - Jun 2019

Trilogy Home Healthcare
• United States
• Hospitals and Health Care
• 200 - 300 Employee
• Home Health Coordinator

  • Nov 2018 - Feb 2019
• Director of Admissions and Student Services

  • Jan 2018 - Nov 2018

John 3:16 Property Specialists
• Marketing Manager, Owner

  • Jul 2016 - Jun 2018


Kindred at Home

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Manager of Volunteer Services

  • Aug 2015 - May 2017

  Management position requiring the duties of recruiting, training, and retaining of volunteers. Develop, facilitate and teach hospice related in-service to new and existing volunteers in accordance to company and state and federal regulations. Provide individualized mentorship with volunteers on updating and clarification of training and education materials while building and maintain relationships and ensuring personal development as a volunteer. Design trainings and presentations to reach an array of learning styles through varied auditory and visually stimulating presentations. Present educational in-services and networking to groups throughout our community to provide effective public relations. Daily tasks include case management and volunteer coordination.



GTE Financial

• United States
• Financial Services
• 300 - 400 Employee

• Member Relationship Advocate

  • Feb 2014 - Jun 2015

  Position required proactive knowledge and use of federal laws in the practice of accepting and processing deposits, withdrawals, and payments. Provided excellent customer-focused service utilizing The Member Advantage system. Utilized product knowledge for referrals, ensured cash drawer balancing, and other duties as assigned. Position required proactive knowledge and use of federal laws in the practice of accepting and processing deposits, withdrawals, and payments. Provided excellent customer-focused service utilizing The Member Advantage system. Utilized product knowledge for referrals, ensured cash drawer balancing, and other duties as assigned.



Shade Systems, Inc.

• United States

• Design Consultant

  • Apr 2013 - Sep 2013

  Position required adept customer service skills to interact with a variety of customers via email and phone communications. Duties included processing order acknowledgements, opening jobs, identifying customer’s needs, and the designing and quoting of high quality, pre-engineered outdoor commercial shade structures and umbrellas. Technical skills utilized included multi-line phone systems, Microsoft Word, Excel, and Outlook. Position required adept customer service skills to interact with a variety of customers via email and phone communications. Duties included processing order acknowledgements, opening jobs, identifying customer’s needs, and the designing and quoting of high quality, pre-engineered outdoor commercial shade structures and umbrellas. Technical skills utilized included multi-line phone systems, Microsoft Word, Excel, and Outlook.



Hospice of Marion County

• Hospitals and Health Care
• 100 - 200 Employee

• Volunteer Services Assistant

  • Jan 2012 - Apr 2013

  Position is responsible for the day to day implementation of the Volunteer Services Program. In collaboration with appropriate staff, assigned and ensured retention and recruitment of volunteers including interviewing, screening and evaluating volunteers. Facilitated Orientation, Patient Support Training, and the on-going education of staff regarding the role of the volunteer. Focus on relationship building with volunteers and staff members to ensure their needs are met. Assisted in annual and periodic events such as annual awards recognition, children's bereavement camp, and quarterly luncheons. Maintained volunteer records and patient information including the creation of a case review system to ensure each volunteer available is best utilized. Manage and delegate assignments of 150 Patient Support Volunteers, and assigning volunteers for fundraisers, outreach, and administrative tasks. Technical Skills utilizing the following applications: Allscripts Homecare, Microsoft Word, Excel, Outlook and Publisher, Volunteer Works, and Volgistics.

• Bereavement Assistant

  • Jan 2011 - Jan 2012

  Responsible for a wide variety of administrative duties including maintaining daily census through creating and managing electronic charts using Allscripts Homecare and subsequently assigning caseloads. Utilizing Microsoft Word, Outlook, Excel and Publisher created external mail, letters, and correspondence, including the creation and implementation of a mail merge process for bulk mailings. Managed incoming and outgoing mail in the department. Responsible for multi-line and multi-department telephone lines which included identifying and assessing needs of callers in an array of situations and providing applicable support. 2011 recipient of the HIPPA Hippo Award for excellence in the area of Health Information Privacy.

• Staffing Assistant

  • Dec 2009 - Jan 2011

  Responsible for the coordination of all Hospice House schedules and staffing, with 66 regular positions, 20 PRN staff as well as utilizing and scheduling agency use in dire situations. Provided continuous care staffing assistance through the week and with a rotating weekend call schedule. Maintained management functions of time logs for staff, distribution and protection of patient information via Allscripts Homecare. Required and achieved the ability to work well under stressful, fast-paced, and ever changing situations.


Arbor House at Gettysburg
• United States
• Operations Manager

  • 2004 - 2006