Customer Service Supervisor

• Nov 2022 - Present

Operations Supervisor-Ecomm

• Jan 2021 - Nov 2022

• Site Lead for SCI Lean System (SLS), successfully managing the supervisory team on the Bronze recertification, attaining SLS Blue status and working towards SLS Silver certification • Strong team leader in picking and packing operation, ensuring the 24-48 hour SLA are met, and KPI’s are tracked hourly and met by hourly employees • Provided Continuous Improvement ideas to Operations Manager on productivity, process improvement and operational growth resulting in 20% increase in efficiency • Highly experienced in E-Comm start-ups, managing inbound and outbound loads, staff, and inventory discrepancies • Enthusiastically facilitated daily shift start up meetings to communicate all pertinent information regarding process changes, health and safety procedures, as well as goals and objectives • Managed client calls and streamlined operational updates when required

Operations Production Supervisor

• Sep 2019 - Jan 2021

• Supervised and successfully managed multiple Processing departments optimizing output, resulting in a 20% increase in productivity while maintaining Health Canada Standards • Solved complex issues and developed new solutions requiring usage of Lean Six Sigma methods and approaches-decreased waste by 80% in multiple departments and increased company’s profit margin by 10% • Effectively trained new individuals in multiple Processing departments, with a high attention to detail ensuring SOPs were properly followed • Ensured proper GMP procedures were adhered to, high-level sanitation was sustained and strict health and safety practices were maintained • Superuser of the ERP Acumatica system; troubleshooted, and assisted in minor system issues

SAP Onsite Support Specialist

• Apr 2018 - Sep 2019

• Traveled extensively to work closely with Training Developers on Business Process Flow Mapping, Knowledge Transfer activities, User Acceptance Testing (UAT), for various processes within SAP Mm• Provided Tier 1 IT support to non-technical internal users through desk side support services• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions without intervention from support team• Efficiently responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks• Provided ongoing IT support, onsite and offsite during SAP go-live system throughout multiple Distribution Centres across Ontario

Assistant Manager

• Mar 2010 - Apr 2018

• Oversaw all in-store operations, while supervising employees’ activities, organizing and arranging schedules, and managing various administrative tasks. • Efficiently followed trend’s and market analyses to anticipate and adapt to incoming market changes- maximizing sales by implementing different marketing plans and strategies• Proficiently controlled Inbound and Outbound inventory; Conducted weekly Inventory Counts; Variances were investigated, appropriate paperwork was completed identifying variances and offsets• Collaborated with management on increasing efficiency and profits, while sustaining a high level of Health and Safety and Security Policies and increasing customer challenge rates by 40%• Trained and educated new employees on the POS system, and best systems of practice of company standards