Experience

CAE

• Canada
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Regional Planner - APAC

  • Nov 2021 - Present

• Healthcare Division - Product Specialist - Ultrasound Solutions

  • Jan 2013 - Nov 2021

  - Member of ultrasound solutions development team- Development, scheduling and supervising of ultrasound training (online and hands-on components)- CME accreditation submissions for online and hands-on ultrasound training- Customer training for ultrasound simulator- Marketing, sales strategy and training for CAE ICCU LMS- Sales, technical and customer support for CAE ICCU LMS- Lead for development, testing and marketing of new CAE-ICCU LMS

• Heathcare Division - Customer Service Representative

  • May 2010 - Dec 2012

  - Customer support for Imaging Solutions products- Sales, technical and customer support for CAE-ICCU LMS- Development of operations and customer support procedures for Imaging products- Assistance with development and testing of the CAE-ICCU Web Portal on HTML5 platform

• Customer Service Administrator

  • Dec 2000 - May 2010

  - Hardware support for assigned customers, spares and repairs- Liaison between Engineering/Production and customers- Manning 24 hour Parts Hotline



Canadian Paper and Packaging

• Montreal, Quebec, Canada

• Technical Support Coordinator

  • Nov 1997 - Dec 2000

  - Troubleshooting and technical support for clients - Preparation of work orders and dispatching of technicians - Processing of parts orders from clients - Inspection of incoming parts and consumables - Troubleshooting and technical support for clients - Preparation of work orders and dispatching of technicians - Processing of parts orders from clients - Inspection of incoming parts and consumables



Orion Packaging Solution

• India
• Appliances, Electrical, and Electronics Manufacturing

• Customer Support Representative

  • May 1993 - Nov 1997

  - Technical support for automatic stretch wrapping machines - Work with engineering on design improvements - Support distributors and clients for spare parts sourcing - Technical support for automatic stretch wrapping machines - Work with engineering on design improvements - Support distributors and clients for spare parts sourcing



Rolls-Royce

• Industrial Machinery Manufacturing
• 700 & Above Employee

• Laboratory Assistant

  • Jan 1991 - Apr 1993

  - Complete, review, input and translate MSDS's for health and safety - Assist chemists with lab duties - Translation of various shop floor procedures - Complete, review, input and translate MSDS's for health and safety - Assist chemists with lab duties - Translation of various shop floor procedures